https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340034#M305065 <P>客户现在的问题是：为什么现在安装新的原装硒鼓（479DW）会提示“安装原装惠普墨盒”，按OK后才能使用，以前不会有这个提示，能帮忙解答吗？</P><P>&nbsp;</P> Wed, 16 Apr 2025 08:02:03 GMT huayco 2025-04-16T08:02:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1339910#M305030 <P>安装原装新硒鼓，出现错误提示，是什么原因？<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="29db684da243d44df079708101978e4.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120457i189E25891229B176/image-size/large?v=v2&amp;px=999" role="button" title="29db684da243d44df079708101978e4.jpg" alt="29db684da243d44df079708101978e4.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="547951a0d09a0155a02a535d9ef44e9.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120458iDEBFD2EEE4A33360/image-size/large?v=v2&amp;px=999" role="button" title="547951a0d09a0155a02a535d9ef44e9.jpg" alt="547951a0d09a0155a02a535d9ef44e9.jpg" /></span></P> Tue, 15 Apr 2025 08:29:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1339910#M305030 huayco 2025-04-15T08:29:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1339920#M305034 <P>您好</P> <P>请在电脑上打开一个浏览器，地址栏中输入打印机ip地址回车。</P> <P>然后请截图耗材状态及事件日志，发图片给我，以便确认问题，谢谢。</P> Tue, 15 Apr 2025 10:57:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1339920#M305034 双鱼座鲨鱼 2025-04-15T10:57:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340034#M305065 <P>客户现在的问题是：为什么现在安装新的原装硒鼓（479DW）会提示“安装原装惠普墨盒”，按OK后才能使用，以前不会有这个提示，能帮忙解答吗？</P><P>&nbsp;</P> Wed, 16 Apr 2025 08:02:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340034#M305065 huayco 2025-04-16T08:02:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340039#M305066 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120505i44FEC2B0BCF394E5/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120503i2158F15769B5D57D/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120502i01DEC2C3580D4E79/image-size/large?v=v2&amp;px=999" role="button" title="3.jpg" alt="3.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120504iE98FD00D72125687/image-size/large?v=v2&amp;px=999" role="button" title="4.jpg" alt="4.jpg" /></span></P> Wed, 16 Apr 2025 08:02:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340039#M305066 huayco 2025-04-16T08:02:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340080#M305077 <P>您好</P> <P>目前来看，打印机没有问题。</P> <P>红色和蓝色已经严重缺墨，需要更换。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1744811222476.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120512i36C967A268A8A5EA/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1744811222476.png" alt="_0-1744811222476.png" /></span></P> <P>从图片来看，只有黄色是新换的耗材，谢谢。</P> Wed, 16 Apr 2025 13:47:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340080#M305077 双鱼座鲨鱼 2025-04-16T13:47:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340132#M305097 <P>系统显示原装，可以确认是原装产品吧，和系统提示没有关系吧？</P><P>以前安装原装硒鼓不会提示，现在要按OK才能进入</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120529iC2AC0C1C83F6F43D/image-size/large?v=v2&amp;px=999" role="button" title="2.jpg" alt="2.jpg" /></span></P> Thu, 17 Apr 2025 02:42:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340132#M305097 huayco 2025-04-17T02:42:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340169#M305110 <P>您好</P> <P>系统提示耗材是原装的，耗材基本没有问题，请放心使用。</P> <P>&nbsp;</P> Thu, 17 Apr 2025 06:13:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340169#M305110 双鱼座鲨鱼 2025-04-17T06:13:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340188#M305119 <P>通常情况下，装入新硒鼓都会有个检测是否是原厂耗材和确认的过程，这是正常现象，不用担心，打印正常就好。</P> Thu, 17 Apr 2025 07:05:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M479DW-an-zhuang-yuan-zhuang-xi-gu-cuo-wu-ti-shi/m-p/1340188#M305119 Tsingddi 2025-04-17T07:05:18Z