https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puTank676-xin-ji-qi-sao-miao-gong-neng-gu-zhang-wu-fa-shi-yong/m-p/1340102#M305085 <P>&nbsp;</P><P>刚买的机器，已完成安装，在电脑上可以正常打印，但使用HP smart软件进行扫描作业，报送故障信息，重启也无法解决。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120517i699DF2D3EA6D172D/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120516iD9E95206DE690DD4/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>&nbsp;</P> Thu, 17 Apr 2025 00:44:12 GMT citos30 2025-04-17T00:44:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puTank676-xin-ji-qi-sao-miao-gong-neng-gu-zhang-wu-fa-shi-yong/m-p/1340102#M305085 <P>&nbsp;</P><P>刚买的机器，已完成安装，在电脑上可以正常打印，但使用HP smart软件进行扫描作业，报送故障信息，重启也无法解决。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120517i699DF2D3EA6D172D/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/120516iD9E95206DE690DD4/image-size/large?v=v2&amp;px=999" role="button" title="image.png" alt="image.png" /></span></P><P>&nbsp;</P> Thu, 17 Apr 2025 00:44:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puTank676-xin-ji-qi-sao-miao-gong-neng-gu-zhang-wu-fa-shi-yong/m-p/1340102#M305085 citos30 2025-04-17T00:44:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puTank676-xin-ji-qi-sao-miao-gong-neng-gu-zhang-wu-fa-shi-yong/m-p/1340109#M305090 <P>您好</P> <P>可以在电脑上打开hp scan测试一下扫描功能是否可以正常使用。</P> <P>同时，请在电脑上重新打开hp smart，删除/隐藏打印机后，重新添加打印机，再重新通过hp smart测试扫描，谢谢。</P> Thu, 17 Apr 2025 00:59:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-puTank676-xin-ji-qi-sao-miao-gong-neng-gu-zhang-wu-fa-shi-yong/m-p/1340109#M305090 双鱼座鲨鱼 2025-04-17T00:59:20Z