https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/cheng-se-gan-tan-hao-yi-zhi-shan-shuo-wu-fa-da-yin/m-p/1340555#M305211 <P>您好</P> <P>请先检查打印机内部是否存在卡纸或其它异物。</P> <P>如果打印机仍可联机，请在电脑上打开hp smart，在hp smart中即可确认打印机具体状态（包括事件日志）。</P> <P>请截图发图片给我，以便确认问题，谢谢。</P> Sun, 20 Apr 2025 00:54:57 GMT 双鱼座鲨鱼 2025-04-20T00:54:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/cheng-se-gan-tan-hao-yi-zhi-shan-shuo-wu-fa-da-yin/m-p/1340548#M305209 <P>已经试过了换墨盒，重置打印机，重置无线网，断掉电源重新连接，重启电脑，都没有解决问题</P><P>打印信息页是正常的</P> Sat, 19 Apr 2025 16:01:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/cheng-se-gan-tan-hao-yi-zhi-shan-shuo-wu-fa-da-yin/m-p/1340548#M305209 ariaqyn 2025-04-19T16:01:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/cheng-se-gan-tan-hao-yi-zhi-shan-shuo-wu-fa-da-yin/m-p/1340555#M305211 <P>您好</P> <P>请先检查打印机内部是否存在卡纸或其它异物。</P> <P>如果打印机仍可联机，请在电脑上打开hp smart，在hp smart中即可确认打印机具体状态（包括事件日志）。</P> <P>请截图发图片给我，以便确认问题，谢谢。</P> Sun, 20 Apr 2025 00:54:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/cheng-se-gan-tan-hao-yi-zhi-shan-shuo-wu-fa-da-yin/m-p/1340555#M305211 双鱼座鲨鱼 2025-04-20T00:54:57Z