https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342908#M305719 <P>&nbsp;</P><P>您好~如题，电脑打印时一直报错“打印队列问题未修复”，请问怎么解决？</P><P>手机和云端远程这些是能正常打印的，但电脑就一直打印不了，</P><P>报错和诊断结果就如图片，“打印队列问题未修复”</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AI3776_1-1746583193999.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121621iB52FD5C5B12BF991/image-size/medium?v=v2&amp;px=400" role="button" title="AI3776_1-1746583193999.png" alt="AI3776_1-1746583193999.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>尝试过：</P><P>1.重装打印机驱动</P><P>2.重启Print Spooler服务</P><P>3.重装HP Smart软件</P><P>4.全部重新设置，设置都显示正常的</P><P>全都不行。</P><P>&nbsp;</P> Wed, 07 May 2025 01:59:53 GMT AI-3776 2025-05-07T01:59:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342908#M305719 <P>&nbsp;</P><P>您好~如题，电脑打印时一直报错“打印队列问题未修复”，请问怎么解决？</P><P>手机和云端远程这些是能正常打印的，但电脑就一直打印不了，</P><P>报错和诊断结果就如图片，“打印队列问题未修复”</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AI3776_1-1746583193999.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121621iB52FD5C5B12BF991/image-size/medium?v=v2&amp;px=400" role="button" title="AI3776_1-1746583193999.png" alt="AI3776_1-1746583193999.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>尝试过：</P><P>1.重装打印机驱动</P><P>2.重启Print Spooler服务</P><P>3.重装HP Smart软件</P><P>4.全部重新设置，设置都显示正常的</P><P>全都不行。</P><P>&nbsp;</P> Wed, 07 May 2025 01:59:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342908#M305719 AI-3776 2025-05-07T01:59:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342917#M305724 <DIV id="bodyDisplay_2" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation" style="box-sizing: border-box; font-size: 14px; overflow: auto; margin-bottom: 15px; max-width: 94%; font-family: HPSimplifiedLight, arial, sans-serif; width: 755px; white-space: normal; word-spacing: 0px; text-transform: none; font-weight: 300; color: #000000; font-style: normal; min-height: 85px; orphans: 2; widows: 2; letter-spacing: 0px; line-height: 34px; background-color: #ffffff; text-indent: 0px; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; overflow-wrap: break-word;"> <DIV class="lia-message-body-content" style="box-sizing: border-box; font-size: 16px; margin-bottom: 16px; white-space: normal; font-weight: 300; line-height: 1.7142; overflow-wrap: break-word;"> <P>您好</P> <P>请在打印机就绪时，按打印机面板上的信息键（字母&nbsp; i ）</P> <P>然后拍照打印出的信息页，发图片给我。</P> <P style="box-sizing: border-box; margin: 0px;">同时，请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P style="box-sizing: border-box; margin: 0px;">再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> </DIV> </DIV> Wed, 07 May 2025 02:15:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342917#M305724 双鱼座鲨鱼 2025-05-07T02:15:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342921#M305725 <P>您好~信息如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AI3776_0-1746584266212.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121625iB58226F24892237C/image-size/medium?v=v2&amp;px=400" role="button" title="AI3776_0-1746584266212.png" alt="AI3776_0-1746584266212.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AI3776_1-1746584299696.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121626i7C32AC737B108575/image-size/medium?v=v2&amp;px=400" role="button" title="AI3776_1-1746584299696.png" alt="AI3776_1-1746584299696.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AI3776_2-1746584314839.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121627iDB786516816DC0E5/image-size/medium?v=v2&amp;px=400" role="button" title="AI3776_2-1746584314839.png" alt="AI3776_2-1746584314839.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 07 May 2025 02:18:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342921#M305725 AI-3776 2025-05-07T02:18:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342954#M305736 <P>您好</P> <P>如上图：</P> <P>添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1746596026294.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121633i094D28C32E27FF2D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1746596026294.png" alt="_0-1746596026294.png" /></span></P> <P>然后再重新测试打印，谢谢。</P> Wed, 07 May 2025 05:34:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ji-da-yin-dui-lie-wen-ti-wei-xiu-fu/m-p/1342954#M305736 双鱼座鲨鱼 2025-05-07T05:34:30Z