https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343762#M305925 <P>不是ipv6，ipv6这台我刚开始就关了，我指的是能否独立选择2.4G无线信道，关闭5G信道和M281FDW一样的功能</P> Mon, 12 May 2025 22:38:28 GMT Mikilish 2025-05-12T22:38:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341950#M305544 <P>HP 3388FDW开机一会就回出现以下报错</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mmexport1745908947968.jpg" style="width: 1919px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121174iB3BB18658ECC754E/image-size/medium?v=v2&amp;px=400" role="button" title="mmexport1745908947968.jpg" alt="mmexport1745908947968.jpg" /></span></P><P> </P> Tue, 29 Apr 2025 06:49:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341950#M305544 Mikilish 2025-04-29T06:49:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341959#M305547 <P>您好</P> <P>以上问题需要复位打印机后升级固件测试。</P> <P>请先确认打印机保修状态（可通过手机微信公众号：惠普服务 进行查询）</P> <P>如果打印机过保，建议联系维修中心处理。</P> <P>谢谢</P> <P>&nbsp;</P> Tue, 29 Apr 2025 08:07:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341959#M305547 双鱼座鲨鱼 2025-04-29T08:07:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341960#M305548 <P>您好，我今天用usb重新刷过固件了，还是报错</P> Tue, 29 Apr 2025 08:10:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341960#M305548 Mikilish 2025-04-29T08:10:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341990#M305554 <P>您好</P> <P>请在打印机就绪时，复位打印机，然后再重新测试。</P> <P>复位方法：</P> <P>关机，开机的时候连续点击屏幕左上角位置3-5秒左右，然后【连续按右上角一次，右下角一次，右上角两次】此是一个组合，重复多次此组合，等屏幕出来蓝色界面。</P> <P>(图示把屏幕分为4个区域，开机时候连续点击A 3-5s，然后重复多次，连续点击BDBB)。</P> <P>进入后点击右下角menu，找到restore all factory defaults。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1745975172793.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121189i704EC7A0B61AE582/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1745975172793.png" alt="_0-1745975172793.png" /></span></P> <P>如果问题依旧，建议联系维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Wed, 30 Apr 2025 01:06:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1341990#M305554 双鱼座鲨鱼 2025-04-30T01:06:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343642#M305886 <P>Hello，今日Hp的工程师上门检测后发现目前导致这个问题出现的原因是无线网络环境2.4G以及5G信道合并为一个SSID导致的，听工程师反应目前只支持2.4G比较稳定，但现在办公环境目前只有无线且不支持2.4G及5G两个信道分离。然后这台看了下不能像M281fdw那样单独选择无线信道，能否更新固件增加此功能呢？</P> Mon, 12 May 2025 02:41:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343642#M305886 Mikilish 2025-05-12T02:41:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343693#M305905 <P>您好</P> <P>可以尝试登录打印机网页，关闭ipv6后，重新测试。</P> Mon, 12 May 2025 06:45:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343693#M305905 双鱼座鲨鱼 2025-05-12T06:45:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343762#M305925 <P>不是ipv6，ipv6这台我刚开始就关了，我指的是能否独立选择2.4G无线信道，关闭5G信道和M281FDW一样的功能</P> Mon, 12 May 2025 22:38:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343762#M305925 Mikilish 2025-05-12T22:38:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343780#M305927 <P>您好</P> <P>请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1747100790932.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121815i7E43629CB92CD5D9/image-size/large?v=v2&amp;px=999" role="button" title="_0-1747100790932.png" alt="_0-1747100790932.png" /></span></P> <P>&nbsp;</P> Tue, 13 May 2025 01:46:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343780#M305927 双鱼座鲨鱼 2025-05-13T01:46:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343784#M305928 <P>Hello不好意思试了下，机器以2.4G也不行，就是说这个WIFI频段一定要将2.4和5分开列两个ssid目前这台机器才能正常工作的样子。不好意思，主要这边办公环境没法实现，这边网络是大楼统一无法更改，希望能考虑出个固件修复一下这个问题<span class="lia-unicode-emoji" title=":键帽_8:">8️⃣</span></P> Tue, 13 May 2025 02:01:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343784#M305928 Mikilish 2025-05-13T02:01:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343786#M305929 <P>您好</P> <P>请参考图片：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1747102166220.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/121816iF9198DA476E26BAC/image-size/large?v=v2&amp;px=999" role="button" title="_0-1747102166220.png" alt="_0-1747102166220.png" /></span></P> <P>分别选择100M全双工和单双工测试一下，谢谢。</P> Tue, 13 May 2025 02:10:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-3388fdw-bao-cuo-zhong-qi/m-p/1343786#M305929 双鱼座鲨鱼 2025-05-13T02:10:40Z