https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345373#M306378 <P>电脑扫描问题，无法扫描，可以正常打印，复印。使用hp scan和hp smart操作都异常，重新安装驱动也无法使用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wan_k_0-1748236551020.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122226i2B7B748E0DF9512A/image-size/medium?v=v2&amp;px=400" role="button" title="wan_k_0-1748236551020.png" alt="wan_k_0-1748236551020.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122225i4075BE8A2740D140/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span></P> Mon, 26 May 2025 05:17:05 GMT wan_k 2025-05-26T05:17:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345373#M306378 <P>电脑扫描问题，无法扫描，可以正常打印，复印。使用hp scan和hp smart操作都异常，重新安装驱动也无法使用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wan_k_0-1748236551020.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122226i2B7B748E0DF9512A/image-size/medium?v=v2&amp;px=400" role="button" title="wan_k_0-1748236551020.png" alt="wan_k_0-1748236551020.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122225i4075BE8A2740D140/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="1.jpg" /></span></P> Mon, 26 May 2025 05:17:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345373#M306378 wan_k 2025-05-26T05:17:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345376#M306379 <P>目前试了几次，现在使用hp smart改分辨率改成600可以扫描，300和150不可以。。。</P><P>这个扫描什么问题，还有没有其他办法可以解决</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wan_k_0-1748237492291.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/122228i34F464201CFE3454/image-size/medium?v=v2&amp;px=400" role="button" title="wan_k_0-1748237492291.png" alt="wan_k_0-1748237492291.png" /></span></P><P>&nbsp;</P> Mon, 26 May 2025 05:31:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345376#M306379 wan_k 2025-05-26T05:31:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345378#M306380 <P>您好</P> <P>如果电脑上只安装了一台打印机，请打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P> <P>如果问题依旧，请清空电脑上的临时文件夹（<SPAN>temp</SPAN>），关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新安装打印机完整版驱动测试。</P> <P>谢谢</P> Mon, 26 May 2025 05:37:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pum30w-da-yin-ji-dian-nao-sao-miao-wen-ti/m-p/1345378#M306380 双鱼座鲨鱼 2025-05-26T05:37:04Z