https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348542#M307227 <P>您好</P> <P>请尝试重新安装粉盒和成像鼓。</P> <P>同时清洁耗材及机器内部耗材槽位上的触点后，重新安装粉盒和成像鼓，重新测试打印效果。</P> <P>如果问题依旧，优先更换耗材测试。</P> <P>排除耗材问题，请及时联系维修中心检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Wed, 18 Jun 2025 01:33:29 GMT 双鱼座鲨鱼 2025-06-18T01:33:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348132#M307113 用手机A5纸模式下，打印电子发票时，打印不全 Sun, 15 Jun 2025 00:10:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348132#M307113 高山之巅啊 2025-06-15T00:10:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348137#M307116 <P>您好</P> <P>请先检查打印机纸张尺寸选择的是否为A5。</P> <P>同时，请提供手机端完整的打印操作过程截图，包括打印预览效果及实际打印效果，以便确认问题，谢谢。</P> Sun, 15 Jun 2025 03:07:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348137#M307116 双鱼座鲨鱼 2025-06-15T03:07:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348404#M307177 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="646ce6b5-5ea6-409a-9701-416da515066d.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123137i259414809E9F600F/image-size/large?v=v2&amp;px=999" role="button" title="646ce6b5-5ea6-409a-9701-416da515066d.png" alt="646ce6b5-5ea6-409a-9701-416da515066d.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="f0023247-3ca7-4a50-b384-24ce90f31156.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123135i8412730567CA5AB3/image-size/large?v=v2&amp;px=999" role="button" title="f0023247-3ca7-4a50-b384-24ce90f31156.png" alt="f0023247-3ca7-4a50-b384-24ce90f31156.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2da50920-5a42-44f0-9208-b772b316dc84.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123136i91E1DCC737845B8C/image-size/large?v=v2&amp;px=999" role="button" title="2da50920-5a42-44f0-9208-b772b316dc84.png" alt="2da50920-5a42-44f0-9208-b772b316dc84.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ade3364f-b742-4f3f-9bf4-578809d02136.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123138iC7B7C0B6535E0786/image-size/large?v=v2&amp;px=999" role="button" title="ade3364f-b742-4f3f-9bf4-578809d02136.png" alt="ade3364f-b742-4f3f-9bf4-578809d02136.png" /></span></P> Tue, 17 Jun 2025 03:21:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348404#M307177 Fulingus 2025-06-17T03:21:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348406#M307179 <P>您好</P> <P>请分别测试打印和扫描效果，以便确认问题，谢谢。</P> Tue, 17 Jun 2025 03:24:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348406#M307179 双鱼座鲨鱼 2025-06-17T03:24:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348486#M307215 <P>下午做实验没及时回不好意思。<BR />设置操作不小心点到那个“WiFi默认”现在连接不上WiFi了，然后也没法连接电脑打印，选中这个“Network配置”打印出来的也是不全的只有右侧一小部分；<BR />然后最后两张是用的软件“HP Smart”开了蓝牙但连不上打印机（打印机开机状态的），所以也不知道扫描情况如何，现在只能确定打印和复印就是不全的。</P><P>&nbsp;</P><P>会是硬件出了问题么？昨天卡纸（有一小片卡在里面比较深的位置扯不出来）我们把设备拆了一下，重装回去之后不卡纸了但出现了这个新的打印不全的问题。（卡纸之前还是能正常黑白打印，但是彩印会很褶皱）</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123158i1BC962A7C4B9EB1A/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123159i47BAF2E2CCFA6B13/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123160i4DFA5D2B58015A8C/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123161i76762B55E7CD2B40/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123162i5C39CEE83F001A0D/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123163i15326482804BD423/image-size/large?v=v2&amp;px=999" role="button" title="6.jpg" alt="6.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123164i880292B4593A0362/image-size/large?v=v2&amp;px=999" role="button" title="7.jpg" alt="7.jpg" /></span></P> Tue, 17 Jun 2025 10:32:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348486#M307215 Fulingus 2025-06-17T10:32:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348493#M307218 <P>您好</P> <P>请问打印机使用的是原装耗材吗？</P> <P>请分别测试打印和扫描效果，以便确认问题，谢谢。</P> Tue, 17 Jun 2025 11:12:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348493#M307218 双鱼座鲨鱼 2025-06-17T11:12:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348531#M307225 <P>墨水不确定是不是，但除了墨水其他都是原装耗材。<BR />刚刚连接上打印机，扫描是没问题的（好像图片不是很正）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250618_090249_com_hp_printercontrol_.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123172i2DEFE2F26E7B728F/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20250618_090249_com_hp_printercontrol_.jpg" alt="Screenshot_20250618_090249_com_hp_printercontrol_.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20250618_090307_com_hp_printercontrol_.jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/123173i954F148A7CC3155D/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20250618_090307_com_hp_printercontrol_.jpg" alt="Screenshot_20250618_090307_com_hp_printercontrol_.jpg" /></span></P> Wed, 18 Jun 2025 01:12:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348531#M307225 Fulingus 2025-06-18T01:12:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348542#M307227 <P>您好</P> <P>请尝试重新安装粉盒和成像鼓。</P> <P>同时清洁耗材及机器内部耗材槽位上的触点后，重新安装粉盒和成像鼓，重新测试打印效果。</P> <P>如果问题依旧，优先更换耗材测试。</P> <P>排除耗材问题，请及时联系维修中心检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Wed, 18 Jun 2025 01:33:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-bu-quan/m-p/1348542#M307227 双鱼座鲨鱼 2025-06-18T01:33:29Z