https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1348631#M307257 <P>感谢您的帮助，是我们公司电脑限制了扫描功能</P> Thu, 19 Jun 2025 01:03:27 GMT long6062003 2025-06-19T01:03:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347245#M306901 <P>打印机直连电脑，驱动是下载的全套的，</P><P>能打印，桌面有扫描图标，就是 显示找不到扫描仪</P><P>使用网络连接扫描就可以。</P><P>是怎么回事呢 ？</P> Mon, 09 Jun 2025 02:22:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347245#M306901 long6062003 2025-06-09T02:22:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347248#M306904 <P>您好</P> <P>如果复印功能正常，请在电脑上打开设备管理器--通用串行总线控制器--打开 图像设备。</P> <P>然后发截图给我，以便确认问题，谢谢。&nbsp;</P> <P>&nbsp;</P> Mon, 09 Jun 2025 02:31:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347248#M306904 双鱼座鲨鱼 2025-06-09T02:31:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347259#M306910 <P>现在是&nbsp;打印功能正常&nbsp; ，只有扫描找不到设备</P> Mon, 09 Jun 2025 03:09:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347259#M306910 long6062003 2025-06-09T03:09:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347280#M306914 <P>您好</P> <P>建议重新下载并安装打印机完整版驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LES/M127/LJPro_MFP_M127-M128_full_solution_23199.22.21.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LES/M127/LJPro_MFP_M127-M128_full_solution_23199.22.21.exe</A></P> <P>然后，再重新打开hp scan测试扫描。</P> <P>操作过程中遇到问题，请提供操作过程图片，以便具体确认问题，谢谢。</P> <P>&nbsp;</P> Mon, 09 Jun 2025 06:26:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347280#M306914 双鱼座鲨鱼 2025-06-09T06:26:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347414#M306971 <P>如果是网络连接正常，本都USB连接找不到扫描仪，建议重新启动电脑，重新安装扫描驱动测试。</P> <P>使用windows自带的扫描软件测试。</P> Tue, 10 Jun 2025 06:17:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1347414#M306971 Tsingddi 2025-06-10T06:17:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1348631#M307257 <P>感谢您的帮助，是我们公司电脑限制了扫描功能</P> Thu, 19 Jun 2025 01:03:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1348631#M307257 long6062003 2025-06-19T01:03:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1348635#M307260 <P>您好</P> <P>非常感谢您及时且详尽的反馈！期待未来能为您带来更优质、更贴心的服务体验！</P> Thu, 19 Jun 2025 01:36:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhi-lian-dian-nao-da-yin-ji-ke-yi-yong-zhuo-mian-you-sao-miao-tu-biao-xian-shi-zhao-bu-dao-sao-miao-yi/m-p/1348635#M307260 双鱼座鲨鱼 2025-06-19T01:36:24Z