https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M431yi-ti-ji-wu-fa-sao-miao/m-p/1350503#M307775 <P>您好</P> <P>请问打印机和电脑是通过什么方式连接的？</P> <P>如果打印机和电脑是通过网络方式连接，请下载并安装通用扫描驱动测试，谢谢。</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe</A></P> <P>&nbsp;</P> Wed, 02 Jul 2025 10:30:48 GMT 双鱼座鲨鱼 2025-07-02T10:30:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M431yi-ti-ji-wu-fa-sao-miao/m-p/1350484#M307768 <P>我有一台MFP M431一体机，使用网线及固定IP地址链接，安装驱动后可以正常打印，但是无法进行扫描。</P><P>我尝试了windows自带的扫描程序，无法找到扫描仪。</P><P>尝试使用HP Smart扫描显示扫描当前不可用。</P><P>尝试在打印机上直接扫描到U盘，能正常扫描。</P><P>已经尝试了使用windows设置里安装打印机和使用HP Smart安装打印机，均未能解决。</P><P>已确认WIA服务正常启动，杀毒软件已关闭。</P><P>我还能从哪些方面进行排查原因？</P> Wed, 02 Jul 2025 08:34:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M431yi-ti-ji-wu-fa-sao-miao/m-p/1350484#M307768 千面阎罗 2025-07-02T08:34:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M431yi-ti-ji-wu-fa-sao-miao/m-p/1350503#M307775 <P>您好</P> <P>请问打印机和电脑是通过什么方式连接的？</P> <P>如果打印机和电脑是通过网络方式连接，请下载并安装通用扫描驱动测试，谢谢。</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe</A></P> <P>&nbsp;</P> Wed, 02 Jul 2025 10:30:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M431yi-ti-ji-wu-fa-sao-miao/m-p/1350503#M307775 双鱼座鲨鱼 2025-07-02T10:30:48Z