https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353485#M308541 <P>二者均尝试过 问题依旧</P> Wed, 23 Jul 2025 09:57:54 GMT StrideM迈 2025-07-23T09:57:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353342#M308482 <P>打印机的打印功能完全正常，使用机器上自带的复印按钮也能完成复印，但是无法在电脑上进行扫描</P><P>驱动程序重装过很多遍依旧如此</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_0-1753178379576.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124610i4B5BA9E889EF9E8A/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_0-1753178379576.png" alt="StrideM_0-1753178379576.png" /></span></P><P>使用扫描软件会一直卡在这里，扫描仪没有动静</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_1-1753178426058.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124611iA5F0F36F1D7AFFF0/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_1-1753178426058.png" alt="StrideM_1-1753178426058.png" /></span></P><P>使用自带的传真与扫描会直接显示无法完成扫描</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_2-1753178533072.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124612i3F7A75C5D0E897E9/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_2-1753178533072.png" alt="StrideM_2-1753178533072.png" /></span></P><P>&nbsp;</P><P>使用扫描到会显示无法与扫描仪通信</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_3-1753178576626.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124613iFB4467D49F776065/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_3-1753178576626.png" alt="StrideM_3-1753178576626.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_4-1753178594299.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124614iDE2EA7E1D3F1E9A8/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_4-1753178594299.png" alt="StrideM_4-1753178594299.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_5-1753178614504.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124615iA8EBDC50C10E17F3/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_5-1753178614504.png" alt="StrideM_5-1753178614504.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>在设备管理器和设置里面显示正常</P> Tue, 22 Jul 2025 10:04:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353342#M308482 StrideM迈 2025-07-22T10:04:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353348#M308484 <P>您好</P> <P>请下载并安装M1005完整版驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software12/COL51478/ma-124621-1/LJM1005_Full_Solution.exe" target="_blank">https://ftp.hp.com/pub/softlib/software12/COL51478/ma-124621-1/LJM1005_Full_Solution.exe</A></P> <P>然后，打开hp scan测试扫描。</P> <P>操作过程中遇到问题，请及时追问，谢谢。</P> Tue, 22 Jul 2025 10:48:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353348#M308484 双鱼座鲨鱼 2025-07-22T10:48:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353380#M308495 <P>请问您所说的HP Scan是什么软件呢</P><P>驱动文件拆解后只有这几款可执行文件</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_0-1753225340509.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124625i2E581821FF7A5D82/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_0-1753225340509.png" alt="StrideM_0-1753225340509.png" /></span></P><P>&nbsp;</P> Tue, 22 Jul 2025 23:02:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353380#M308495 StrideM迈 2025-07-22T23:02:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353384#M308496 <P>在驱动程序提供的“扫描到”软件里测试扫描</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_0-1753225662138.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124626iAAB0A597D1F5FAB5/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_0-1753225662138.png" alt="StrideM_0-1753225662138.png" /></span></P><P>会在这个页面卡一分钟左右，这个期间窗口无法操作</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_1-1753225694065.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124627iCC15C359C7B362A9/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_1-1753225694065.png" alt="StrideM_1-1753225694065.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_2-1753225694129.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124628i7A77D60D4BC68262/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_2-1753225694129.png" alt="StrideM_2-1753225694129.png" /></span></P><P>然后显示无法与扫描仪通信</P> Tue, 22 Jul 2025 23:08:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353384#M308496 StrideM迈 2025-07-22T23:08:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353386#M308497 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_0-1753225934116.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124629i6CE7C87C6371F4DB/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_0-1753225934116.png" alt="StrideM_0-1753225934116.png" /></span></P><P>&nbsp;</P><P>后来点了一下菜单里的扫描-接受，卡了一分钟后出现这个窗口</P> Tue, 22 Jul 2025 23:12:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353386#M308497 StrideM迈 2025-07-22T23:12:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353389#M308498 <P>使用Windows自带的传真与扫描来扫描</P><P>会显示短暂零点几秒的正在建立与HP LaserJet M1005 MFP #4的连接</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_0-1753227510282.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124630i2CFAAD3F16B28A4B/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_0-1753227510282.png" alt="StrideM_0-1753227510282.png" /></span></P><P>之后显示无法完成扫描</P><P>查看扫描仪属性显示这个，诊断后显示诊断完成但是打印机没有任何反应</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="StrideM_1-1753227552709.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124631i32E1853A342A2ED5/image-size/medium?v=v2&amp;px=400" role="button" title="StrideM_1-1753227552709.png" alt="StrideM_1-1753227552709.png" /></span></P><P>&nbsp;</P> Tue, 22 Jul 2025 23:39:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353389#M308498 StrideM迈 2025-07-22T23:39:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353415#M308505 <P>您好</P> <P>以上问题主要和通讯有关。</P> <P>因为win11对usb设备存在一定的兼容性问题。</P> <P>所以，一定要将打印机连接至usb2.0接口上。</P> <P>有条件，可以更换一条1米左右的usb线重新连接打印机和电脑重新测试。</P> <P>谢谢</P> Wed, 23 Jul 2025 01:57:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353415#M308505 双鱼座鲨鱼 2025-07-23T01:57:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353416#M308506 <P>更换了接口 问题依旧</P><P>（前些日子扫描仪是可以用的只是最近突然不能用了）</P> Wed, 23 Jul 2025 02:40:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353416#M308506 StrideM迈 2025-07-23T02:40:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353417#M308507 <P>您好</P> <P>请在电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——Windows Image Acquisition (WIA)双击——启动类型修改为自动——并点击（先点停止，再点启动）——应用——确定。</P> <P>如果问题依旧，建议更换更短的usb线测试，谢谢。</P> Wed, 23 Jul 2025 02:46:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353417#M308507 双鱼座鲨鱼 2025-07-23T02:46:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353485#M308541 <P>二者均尝试过 问题依旧</P> Wed, 23 Jul 2025 09:57:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353485#M308541 StrideM迈 2025-07-23T09:57:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353496#M308548 <P>您好</P> <P>非常抱歉，以上问题可能和win11系统有关，有条件建议更换win10系统的电脑测试。</P> <P>给您带来不便，敬请谅解。</P> Wed, 23 Jul 2025 13:55:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M1005MFP-ke-yi-da-yin-dan-shi-wu-fa-zai-dian-nao-shang-sao-miao/m-p/1353496#M308548 双鱼座鲨鱼 2025-07-23T13:55:33Z