https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354685#M308899 <P>HP Smart打开后显示“抱歉，发生错误”<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="NCAC_0-1754041421969.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124925i7D90089C325E0BDD/image-size/medium?v=v2&amp;px=400" role="button" title="NCAC_0-1754041421969.png" alt="NCAC_0-1754041421969.png" /></span></P><P>已尝试重新安装、修复、重置，均未解决问题。<BR />我注意到其他电脑可以打开，并且发现HPSmart_OOBE.log文件内容不同：<BR /><BR />无法打开的电脑日志为：</P><LI-CODE lang="javascript">20250801:17:07:02.115 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs = 20250801:17:07:02.145 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192 20250801:17:07:02.195 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 0 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:5| App:SetVersionHandler - upgrading from 0 to 1 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 3 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 4 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 5 20250801:17:07:02.205 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 6 20250801:17:07:02.315 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1200x900 set windowingMode=Auto 20250801:17:07:02.335 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1200x900 set windowingMode=PreferredLaunchViewSize 20250801:17:07:02.605 - ( &lt;---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch 20250801:17:07:02.925 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:16| InitializeLogonService to HPID 20250801:17:07:03.544 - ( IExp ) Ui|MainPageVm:CheckFirstLaunchComplete|TID:2| Psdr service is running</LI-CODE><P>&nbsp;</P><P>打开正常的电脑日志为：</P><LI-CODE lang="javascript">20250801:17:34:16.570 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs = 20250801:17:34:16.620 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192 20250801:17:34:16.667 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 6 20250801:17:34:16.748 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize 20250801:17:34:16.760 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize 20250801:17:34:16.901 - ( &lt;---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch 20250801:17:34:16.988 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:15| InitializeLogonService to HPID 20250801:17:34:17.888 - ( IExp ) Ui|MainPageVm:Initialize|TID:2| **Running on device :WINDOWS Manufacturer:Dell Inc. Product:Vostro 5890 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected TwoLetterISOLanguageName = zh 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected HomeGeographicRegion = CN 2letterIso:CN 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected scaling = Scale100Percent 20250801:17:34:17.889 - ( ISum ) NonUi|MainPageVm:Initialize|TID:16| OS Version detected = 10.0.19045.6093 20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| deviceFromParam: loggedin:False branch:False not using launch param data 20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| No printer in param data</LI-CODE><P>&nbsp;</P><P>任何帮助都不胜感激。</P> Fri, 01 Aug 2025 09:52:25 GMT NCAC 2025-08-01T09:52:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354685#M308899 <P>HP Smart打开后显示“抱歉，发生错误”<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="NCAC_0-1754041421969.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124925i7D90089C325E0BDD/image-size/medium?v=v2&amp;px=400" role="button" title="NCAC_0-1754041421969.png" alt="NCAC_0-1754041421969.png" /></span></P><P>已尝试重新安装、修复、重置，均未解决问题。<BR />我注意到其他电脑可以打开，并且发现HPSmart_OOBE.log文件内容不同：<BR /><BR />无法打开的电脑日志为：</P><LI-CODE lang="javascript">20250801:17:07:02.115 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs = 20250801:17:07:02.145 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192 20250801:17:07:02.195 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 0 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:5| App:SetVersionHandler - upgrading from 0 to 1 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 3 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 4 20250801:17:07:02.195 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 5 20250801:17:07:02.205 - ( ISum ) NonUi|App.xaml:SetVersionHandler|TID:4| App:SetVersionHandler - upgrading from 0 to 6 20250801:17:07:02.315 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1200x900 set windowingMode=Auto 20250801:17:07:02.335 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1200x900 set windowingMode=PreferredLaunchViewSize 20250801:17:07:02.605 - ( &lt;---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch 20250801:17:07:02.925 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:16| InitializeLogonService to HPID 20250801:17:07:03.544 - ( IExp ) Ui|MainPageVm:CheckFirstLaunchComplete|TID:2| Psdr service is running</LI-CODE><P>&nbsp;</P><P>打开正常的电脑日志为：</P><LI-CODE lang="javascript">20250801:17:34:16.570 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch MainThread:2 launchArgs = 20250801:17:34:16.620 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Gotham Version is 160.1.1192 20250801:17:34:16.667 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| AppData version = 6 20250801:17:34:16.748 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| BEFORE Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize 20250801:17:34:16.760 - ( ISum ) Ui|App.xaml:HandleAppLaunch|TID:2| Window.Current.Bounds = 1024x760 set windowingMode=PreferredLaunchViewSize 20250801:17:34:16.901 - ( &lt;---- ) Ui|App.xaml:HandleAppLaunch|TID:2| HandleAppLaunch 20250801:17:34:16.988 - ( ISum ) NonUi|OwsCommunications:InternalInitializeLogonService|TID:15| InitializeLogonService to HPID 20250801:17:34:17.888 - ( IExp ) Ui|MainPageVm:Initialize|TID:2| **Running on device :WINDOWS Manufacturer:Dell Inc. Product:Vostro 5890 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected TwoLetterISOLanguageName = zh 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected HomeGeographicRegion = CN 2letterIso:CN 20250801:17:34:17.888 - ( ISum ) Ui|MainPageVm:Initialize|TID:2| Detected scaling = Scale100Percent 20250801:17:34:17.889 - ( ISum ) NonUi|MainPageVm:Initialize|TID:16| OS Version detected = 10.0.19045.6093 20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| deviceFromParam: loggedin:False branch:False not using launch param data 20250801:17:34:20.463 - ( ISum ) Ui|MainPageVm:AddDeviceIfLaunchParamContainsValue|TID:2| No printer in param data</LI-CODE><P>&nbsp;</P><P>任何帮助都不胜感激。</P> Fri, 01 Aug 2025 09:52:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354685#M308899 NCAC 2025-08-01T09:52:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354779#M308921 <P>建议参考此贴操作<BR /><A href="https://h30471.www3.hp.com/t5/da-yin-ji-an-zhuang-wen-ti/HP-Smart-wu-fa-jia-zai/m-p/1315801#M92941" target="_blank">已解决: HP Smart无法加载 - 惠普支持社区 - 1315801</A></P> Sat, 02 Aug 2025 10:12:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354779#M308921 坏坏的笑 2025-08-02T10:12:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354887#M308952 <P>非常感谢！使能安全协议后问题解决。</P> Mon, 04 Aug 2025 00:51:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354887#M308952 NCAC 2025-08-04T00:51:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354888#M308953 <P>感谢反馈</P> Mon, 04 Aug 2025 00:55:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-da-kai-hou-xian-shi-bao-cuo-bao-qian-fa-sheng-cuo-wu/m-p/1354888#M308953 双鱼座鲨鱼 2025-08-04T00:55:06Z