https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355769#M309191 <P>您好</P> <P>请先确认打印机语言是否为中文，区域是否设置为中国。</P> <P>同时，确认打印机固件是否已经升至最新版本，谢谢。</P> Mon, 11 Aug 2025 10:28:24 GMT 双鱼座鲨鱼 2025-08-11T10:28:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355761#M309188 <P>WEB服务无法启用，提示打印机无法连接到服务，在电脑上启用，显示连接错误，但是网络正常，打印机的其他功能也正常使用，网络使用的有线连接。HP Smart 无法打印欢迎页，刚开始提示无法加载数据，后来提示打印机无法连接到服务器。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1754900368685.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125171i18B81F70A6801F86/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1754900368685.png" alt="_0-1754900368685.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1754900377324.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125172i1836C85EA246E09D/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1754900377324.jpeg" alt="_1-1754900377324.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1754900386713.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125173iB16E1C1ACA3428C6/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1754900386713.jpeg" alt="_2-1754900386713.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1754900457856.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125174i3DA322BDDAD9AF4E/image-size/medium?v=v2&amp;px=400" role="button" title="_3-1754900457856.jpeg" alt="_3-1754900457856.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 11 Aug 2025 08:21:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355761#M309188 过期的元宵 2025-08-11T08:21:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355769#M309191 <P>您好</P> <P>请先确认打印机语言是否为中文，区域是否设置为中国。</P> <P>同时，确认打印机固件是否已经升至最新版本，谢谢。</P> Mon, 11 Aug 2025 10:28:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355769#M309191 双鱼座鲨鱼 2025-08-11T10:28:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355787#M309199 <P>语言为中文，区域也是中国，如何确认固件为最新版本？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1754959980244.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125179iC6414DEB9BE308EB/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1754959980244.png" alt="_0-1754959980244.png" /></span></P><P>&nbsp;</P> Tue, 12 Aug 2025 00:53:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355787#M309199 过期的元宵 2025-08-12T00:53:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355856#M309218 <P>您好</P> <P>目前最新的固件版本为20241025，您可以打印配置页，具体确认一下当前打印机固件版本，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1754976322824.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125197i1F907F2D37FA5DB9/image-size/large?v=v2&amp;px=999" role="button" title="_0-1754976322824.png" alt="_0-1754976322824.png" /></span></P> <P>&nbsp;</P> Tue, 12 Aug 2025 05:27:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355856#M309218 双鱼座鲨鱼 2025-08-12T05:27:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355880#M309231 <P>固件号显示20200605，请问如何升级固件？</P> Tue, 12 Aug 2025 07:38:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355880#M309231 过期的元宵 2025-08-12T07:38:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355889#M309234 <P>您好</P> <P>升级固件存在一定风险，过保机器建议联系当地维修中心协助处理。</P> <P>升级固件方法请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1754986679467.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125203iEBE3052BE8B733B3/image-size/large?v=v2&amp;px=999" role="button" title="_0-1754986679467.png" alt="_0-1754986679467.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1754986694672.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125204i2B30CEEA86A18B15/image-size/large?v=v2&amp;px=999" role="button" title="_1-1754986694672.png" alt="_1-1754986694672.png" /></span></P> <P>&nbsp;</P> Tue, 12 Aug 2025 08:19:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1355889#M309234 双鱼座鲨鱼 2025-08-12T08:19:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1356083#M309263 <P>选择自动更新后，同样显示“连接错误”，打印机是新买的，没有过保。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1755074418028.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125255i289F503FCE92A311/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1755074418028.jpeg" alt="_0-1755074418028.jpeg" /></span></P><P>&nbsp;</P> Wed, 13 Aug 2025 08:41:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1356083#M309263 过期的元宵 2025-08-13T08:41:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1356088#M309268 <P>您好，在保可以到维修站升级</P> Wed, 13 Aug 2025 08:53:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-qi-yongWEB-fu-wu-wu-fa-shi-yong-wei-xin-yun-da-yin/m-p/1356088#M309268 荟智怡 2025-08-13T08:53:58Z