https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356898#M309384 <P>冷重置后依然是一样的问题</P> Mon, 18 Aug 2025 08:40:38 GMT sundo 2025-08-18T08:40:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355765#M309189 <P>选择以PDF格式扫描就会报错，其他格式没问题，上周还能正常使用。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Lieall_20250811_084550776.jpg" style="width: 6010px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125175i5A6671B0D7DCD3FF/image-size/medium?v=v2&amp;px=400" role="button" title="Lieall_20250811_084550776.jpg" alt="Lieall_20250811_084550776.jpg" /></span></P><P> </P> Mon, 11 Aug 2025 08:47:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355765#M309189 sundo 2025-08-11T08:47:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355768#M309190 <P>您好</P> <P>麻烦重启打印机重新测试。（建议扫描单张文件测试）</P> <P>如果问题依旧，建议重新配置打印机后，再重新测试。</P> <P>谢谢</P> <P>&nbsp;</P> Mon, 11 Aug 2025 10:24:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355768#M309190 双鱼座鲨鱼 2025-08-11T10:24:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355881#M309232 <P>试过了，还是失败</P> Tue, 12 Aug 2025 07:52:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355881#M309232 sundo 2025-08-12T07:52:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355892#M309236 <P>您好</P> <P>请复位打印机后，重新配置打印机，再重新测试。</P> <P>复位方法：</P> <P>1.<SPAN>打开产品。</SPAN></P> <P>2.<SPAN>出现</SPAN>hp logo<SPAN>时，按住不要松手，直至出现</SPAN>Preboot<SPAN>菜单。</SPAN></P> <P>3.<SPAN>使用向下箭头按钮高亮显示</SPAN>Administrator<SPAN>，然后触摸</SPAN>OK<SPAN>按钮。</SPAN></P> <P>4.<SPAN>使用向下箭头按钮突出显示</SPAN>“<SPAN>启动选项</SPAN>”<SPAN>项目，然后触摸</SPAN>“<SPAN>确定</SPAN>”<SPAN>按钮。</SPAN></P> <P>5.<SPAN>使用向下箭头按钮突出显示</SPAN>“<SPAN>冷重置/reset</SPAN>”<SPAN>项目，然后触摸</SPAN>“<SPAN>确定/OK</SPAN>”<SPAN>按钮。</SPAN></P> <P>6.<SPAN>触按</SPAN>Home<SPAN>（主页）按钮以突出显示</SPAN>Continue<SPAN>（继续），然后触按</SPAN>OK<SPAN>（确定）按钮。</SPAN></P> Tue, 12 Aug 2025 08:38:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1355892#M309236 双鱼座鲨鱼 2025-08-12T08:38:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356064#M309260 <P>按住什么，打印机只有开关键和home键</P> Wed, 13 Aug 2025 07:11:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356064#M309260 sundo 2025-08-13T07:11:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356089#M309269 <P>出现logo，按住logo</P> Wed, 13 Aug 2025 08:55:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356089#M309269 荟智怡 2025-08-13T08:55:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356898#M309384 <P>冷重置后依然是一样的问题</P> Mon, 18 Aug 2025 08:40:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356898#M309384 sundo 2025-08-18T08:40:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356937#M309386 <P>您好</P> <P>如果复位无效，可尝试升级打印机固件测试。</P> <P>个人用户不建议自行操作，请及时联系当地维修中心协助处理。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> Tue, 19 Aug 2025 01:18:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1356937#M309386 双鱼座鲨鱼 2025-08-19T01:18:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1357152#M309392 <P>发现原因了，打印机用了电脑工作组里一个新账号登录，这个账号里没有安装任何可以打开PDF文件的软件，使用旧账号登陆就正常了</P> Tue, 19 Aug 2025 07:13:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1357152#M309392 sundo 2025-08-19T07:13:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1357171#M309393 <P>受教，感谢反馈！</P> Tue, 19 Aug 2025 07:41:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-xian-shi-xie-ru-dan-ge-duo-ye-tu-xiang-wen-jian-shi-chu-cuo/m-p/1357171#M309393 双鱼座鲨鱼 2025-08-19T07:41:05Z