https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357323#M309418 <P>感谢配合</P> <P>请下载并安装：HP Universal Scan Software</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe</A></P> <P>然后通过新安装的HP Universal Scan Software软件重新测试双面扫描的效果，谢谢。</P> Wed, 20 Aug 2025 05:54:01 GMT 双鱼座鲨鱼 2025-08-20T05:54:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357207#M309394 <P>扫描后，电脑里的文件没问题，但是出纸口的纸质原件顺序反了。单面扫描，放进去是123，出来的是321。双面扫描，放进去是123456，出来的是563412。请问应该如何调整呢？</P> Tue, 19 Aug 2025 08:19:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357207#M309394 shenkiko 2025-08-19T08:19:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357226#M309397 <P>您好</P> <P>请问您使用的是hp smart还是hip scan扫描的？</P> <P>麻烦提供一下操作过程截图，以便确认问题，谢谢。</P> Tue, 19 Aug 2025 12:13:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357226#M309397 双鱼座鲨鱼 2025-08-19T12:13:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357292#M309406 <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125575i2E453B08DBAE04B1/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125576iFC705F28284315C7/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125577i48BE9B7455318451/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="5.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125574i128F56EED975BDF3/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="6.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125580i549BF44067B5ECEE/image-size/large?v=v2&amp;px=999" role="button" title="6.png" alt="6.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="微信图片_20250820100645_22.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125578i8ACC11AC18227A52/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250820100645_22.jpg" alt="微信图片_20250820100645_22.jpg" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="微信图片_20250820101912_24.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125579iABA20AB1B6B0B67E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250820101912_24.jpg" alt="微信图片_20250820101912_24.jpg" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="微信图片_20250820101917_25.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125581iD6F5B312DF8483CA/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250820101917_25.jpg" alt="微信图片_20250820101917_25.jpg" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="微信图片_20250820101923_26.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125582i45521573EC00E4F3/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250820101923_26.jpg" alt="微信图片_20250820101923_26.jpg" /></span></P><P>&nbsp;</P> Wed, 20 Aug 2025 02:21:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357292#M309406 shenkiko 2025-08-20T02:21:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357309#M309416 <P>您好</P> <P>感谢配合</P> <P>如下图：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1755659669330.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125585iC971D2838CCDABB3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1755659669330.png" alt="_0-1755659669330.png" /></span></P> <P>请选择其它双面选项后，重新测试扫描效果，谢谢。</P> <P>&nbsp;</P> Wed, 20 Aug 2025 03:15:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357309#M309416 双鱼座鲨鱼 2025-08-20T03:15:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357312#M309417 <P>另外只有“平板电脑”模式，扫描出来的电子文件偶数页是倒过来的，纸质原件还是跟之前一模一样，顺序是反的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="7.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125586i5119AB3A0C04E728/image-size/large?v=v2&amp;px=999" role="button" title="7.png" alt="7.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="8.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125587i576046389519FB0B/image-size/large?v=v2&amp;px=999" role="button" title="8.png" alt="8.png" /></span></P><P>&nbsp;</P> Wed, 20 Aug 2025 03:22:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357312#M309417 shenkiko 2025-08-20T03:22:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357323#M309418 <P>感谢配合</P> <P>请下载并安装：HP Universal Scan Software</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/Full_Webpack-51.7.5630-SJ0001_Full_Webpack.exe</A></P> <P>然后通过新安装的HP Universal Scan Software软件重新测试双面扫描的效果，谢谢。</P> Wed, 20 Aug 2025 05:54:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357323#M309418 双鱼座鲨鱼 2025-08-20T05:54:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357336#M309420 <P>找不到设备</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125589i318FAE00BFE2AD0B/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="微信图片_20250820143307_27.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125590i10A667CF7CB6FA64/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250820143307_27.jpg" alt="微信图片_20250820143307_27.jpg" /></span></P><P>&nbsp;</P> Wed, 20 Aug 2025 06:33:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357336#M309420 shenkiko 2025-08-20T06:33:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357339#M309421 <P>您好</P> <P>请帮忙确认电脑的网络信息：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125591i94E4A18AA3791ADB/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P>谢谢</P> Wed, 20 Aug 2025 06:51:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357339#M309421 双鱼座鲨鱼 2025-08-20T06:51:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357343#M309422 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125592i78AE898B80FB2A58/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Wed, 20 Aug 2025 07:05:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357343#M309422 shenkiko 2025-08-20T07:05:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357346#M309424 <P>感谢配合</P> <P>从图片来看，打印机和电脑处于同一网段。</P> <P>建议同时重启电脑和打印机，再重新安装HP Universal Scan Software测试，谢谢。</P> Wed, 20 Aug 2025 07:14:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357346#M309424 双鱼座鲨鱼 2025-08-20T07:14:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357352#M309428 <P>都重启了，还是找不到设备</P> Wed, 20 Aug 2025 07:44:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357352#M309428 shenkiko 2025-08-20T07:44:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357353#M309429 <P>感谢配合</P> <P>麻烦下载并安装：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-63.5.6303-SJ0001_Full_Webpack.exe</A></P> <P>然后再通过安装的软件重新测试双面扫描。</P> <P>操作过程中遇到问题，请及时追问，谢谢。</P> Wed, 20 Aug 2025 08:00:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357353#M309429 双鱼座鲨鱼 2025-08-20T08:00:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357419#M309433 <P>新的驱动也还是不行，您可以远程帮我解决吗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125613i567C2E2CB32BE714/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P> Thu, 21 Aug 2025 01:45:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357419#M309433 shenkiko 2025-08-21T01:45:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357430#M309436 <P>您好</P> <P>非常抱歉，论坛不提供远程服务。</P> <P>有条件建议更换其它电脑，下载并安装之前给您发的扫描软件测试，谢谢。</P> Thu, 21 Aug 2025 02:28:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-hou-chu-zhi-kou-de-zhi-zhi-wen-jian-shun-xu-fan-le/m-p/1357430#M309436 双鱼座鲨鱼 2025-08-21T02:28:21Z