https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358956#M309977 <P>你好，1、链接方式是USB，已换多个端口，也是会出现这个问题；2、不能扫描时，打印正常，甚至换一张纸都能正常扫描，我也看不出来两张纸有什么差异；3、hpscan也会出现这样的问题，windows自带的还没试过；4、另外有这么个情况：hp smart中，选择“文档”，有时会扫不出来，但是改为“照片”就可以，但有时这个方法是随机的，有些纸不可行。</P> Wed, 03 Sep 2025 01:26:06 GMT zjha 2025-09-03T01:26:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358939#M309972 <P>使用这个打印机扫描时，软件是hp smart，会随机出现某些纸张扫描不了的情况，扫描仪正常运作，软件提示“已从扫描仪取消扫描”，电脑没有接收到扫描的文件。但是如果我换一张纸，或者拿纸拿走，都能扫出画面；如果我把纸张横着扫，斜着扫，扫一半，都可以扫到画面。</P> Tue, 02 Sep 2025 23:13:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358939#M309972 zjha 2025-09-02T23:13:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358952#M309976 <P>您好</P> <P>请问打印机和电脑是通过什么方式连接的？</P> <P>不能扫描时，打印功能是否正常？</P> <P>同时，请分别通过系统自带的windows 传真和扫描、hp scan、hp smart测试扫描，以便确认不能扫描是否与扫描软件有关，谢谢。</P> Wed, 03 Sep 2025 01:18:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358952#M309976 双鱼座鲨鱼 2025-09-03T01:18:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358956#M309977 <P>你好，1、链接方式是USB，已换多个端口，也是会出现这个问题；2、不能扫描时，打印正常，甚至换一张纸都能正常扫描，我也看不出来两张纸有什么差异；3、hpscan也会出现这样的问题，windows自带的还没试过；4、另外有这么个情况：hp smart中，选择“文档”，有时会扫不出来，但是改为“照片”就可以，但有时这个方法是随机的，有些纸不可行。</P> Wed, 03 Sep 2025 01:26:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358956#M309977 zjha 2025-09-03T01:26:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358957#M309978 <P>您好</P> <P>感谢反馈</P> <P>请删除之前安装的m30w相关驱动及软件，重启电脑并重新下载安装（<SPAN>HP LaserJet Pro MFP M30w Printer完整版驱动</SPAN>）：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M28/Full_Webpack-46.5.2645-LJM28-M31_UWL_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M28/Full_Webpack-46.5.2645-LJM28-M31_UWL_Full_Webpack.exe</A></P> <P>然后再重新测试。</P> <P>注：建议usb线长不要超过1.5米，同时连接电脑的usb2.0端口，谢谢。</P> <P>&nbsp;</P> Wed, 03 Sep 2025 01:29:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358957#M309978 双鱼座鲨鱼 2025-09-03T01:29:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358975#M309987 <P>好的，我先试一下。情况更新：发现在hp smart中点击“预览”没有问题，但扫描就不行</P> Wed, 03 Sep 2025 04:53:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358975#M309987 zjha 2025-09-03T04:53:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358978#M309988 <P>您好</P> <P>感谢反馈</P> <P>麻烦试试hp scan，谢谢。</P> Wed, 03 Sep 2025 05:27:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1358978#M309988 双鱼座鲨鱼 2025-09-03T05:27:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359095#M310035 <P>你好，按照你的方法，在连续成功扫了50页左右，今天又出现了这个问题。用了scan也一样，scan的故障率似乎更高。三个软件：smart、scan、windows自带的扫描，都是随机出现，有时候一个软件可以，另一个不行，有时候都不行。</P> Thu, 04 Sep 2025 01:50:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359095#M310035 zjha 2025-09-04T01:50:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359098#M310036 <P>所有有问题的页面，使用smart和windows自带的扫描，“预览”都没问题，但“扫描”就不行，是不是接收数据出了问题？</P> Thu, 04 Sep 2025 02:00:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359098#M310036 zjha 2025-09-04T02:00:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359105#M310039 <P>按这个方法，换了USB端口，重装了驱动。故障率确实小了不少，但问题依然会存在。</P> Thu, 04 Sep 2025 02:43:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359105#M310039 zjha 2025-09-04T02:43:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359108#M310040 <P>您好</P> <P>非常抱歉，一次性扫描50页对于m30w这款打印机来说，负担太重。</P> <P>建议一次性扫描10页，分辨率小于等于300dpi，谢谢。</P> Thu, 04 Sep 2025 02:58:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359108#M310040 双鱼座鲨鱼 2025-09-04T02:58:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359110#M310041 <P>应该也不是负担的问题，因我换一张纸扫是可以的。我再研究一下规律吧，现在至少故障率减低了，谢谢</P> Thu, 04 Sep 2025 03:00:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359110#M310041 zjha 2025-09-04T03:00:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359132#M310053 <P>好的，期待反馈</P> Thu, 04 Sep 2025 07:50:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-yi-sui-ji-chu-xian-wu-fa-sao-miao-de-wen-ti/m-p/1359132#M310053 双鱼座鲨鱼 2025-09-04T07:50:37Z