https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358998#M310001 <P>按了面板上的信息键，打印出的信息页上没有文字，只有几个蓝色的图标</P> Wed, 03 Sep 2025 06:39:28 GMT 山俞 2025-09-03T06:39:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358855#M309934 <P>彩色图片能打印，黑白的不能打印-包括文字、图像，打印后纸张起褶皱，无线和有线的打印功能正常</P> Tue, 02 Sep 2025 07:31:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358855#M309934 山俞 2025-09-02T07:31:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358866#M309940 <P>您好</P> <P>请问打印机使用的是普通A4纸吗？</P> <P>出现问题前，打印机是否取过卡纸？</P> <P>从问题描述来看，建议检查纸盒档板是否已经紧贴纸张边缘，打印机内部是否存在卡纸或异物。</P> <P>排除以上问题，请重新测试打印，谢谢。</P> Tue, 02 Sep 2025 07:49:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358866#M309940 双鱼座鲨鱼 2025-09-02T07:49:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358875#M309945 <P>谢谢您的回复！是普通A4纸，很长时间之前取过卡纸，现在打印机内部没有卡纸或异物。同一张文件，LOGO能打印，文字不能打印是什么原因，您说的纸盒挡板是哪个部位</P> Tue, 02 Sep 2025 08:06:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358875#M309945 山俞 2025-09-02T08:06:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358919#M309965 <P>您好</P> <P>请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1756819709669.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125985i61A1DEA0CB134984/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1756819709669.png" alt="_0-1756819709669.png" /></span></P> <P>同时，请在电脑上打开hp smart--打印机设置--工具--质量工具--打印质量页。</P> <P>发图片给我，以便确认问题，谢谢。</P> Tue, 02 Sep 2025 13:31:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358919#M309965 双鱼座鲨鱼 2025-09-02T13:31:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358932#M309969 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1756827007449.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125990iBBA9E6B0CAC3BD96/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1756827007449.png" alt="_0-1756827007449.png" /></span></P><P>抱歉，没有找到您提到的-工具-质量工具-打印质量页-见截图。打印测试页后，只是出现了一行蓝色字体“Windows打印机测试页”和右上角的打印机图标</P><P>&nbsp;</P> Tue, 02 Sep 2025 15:34:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358932#M309969 山俞 2025-09-02T15:34:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358938#M309971 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1756828094649.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125991i7687ADEFB7609342/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1756828094649.png" alt="_0-1756828094649.png" /></span></P><P>不好意思，找到了您所提到的操作页面，校准了打印头，后又清洁了打印头，打印出来只有黄、红、蓝三个彩色正方形。</P><P>校准打印头后的打印页：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1756829630542.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125992i7A92140211AE8D70/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1756829630542.jpeg" alt="_1-1756829630542.jpeg" /></span></P><P>清洁打印头后的打印页：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1756829790723.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/125993iBC27676C55293E96/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1756829790723.jpeg" alt="_2-1756829790723.jpeg" /></span></P><P>&nbsp;</P> Tue, 02 Sep 2025 16:16:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358938#M309971 山俞 2025-09-02T16:16:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358963#M309980 <P>您好</P> <P>目前来看，打印机黑色打印头已经完全堵塞。</P> <P>如果墨水量充足，建议清洁打印头3-5次后再重新打印质量页。</P> <P>如果问题仍无法解决，请及时联系当地维修中心协助处理。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> Wed, 03 Sep 2025 01:55:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358963#M309980 双鱼座鲨鱼 2025-09-03T01:55:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358991#M309997 <P>为什么会堵塞呢，新机打印了不到1包纸。黑色墨水的内壁上像有水珠附着，别的颜色的没有</P> Wed, 03 Sep 2025 06:08:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358991#M309997 山俞 2025-09-03T06:08:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358996#M310000 <P>清洁了打印头3次，还是黄红蓝三个颜色。怎么不能打印文件了，提示文档在等待打印</P> Wed, 03 Sep 2025 06:29:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358996#M310000 山俞 2025-09-03T06:29:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358998#M310001 <P>按了面板上的信息键，打印出的信息页上没有文字，只有几个蓝色的图标</P> Wed, 03 Sep 2025 06:39:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1358998#M310001 山俞 2025-09-03T06:39:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1359001#M310002 <P>您好</P> <P>非常抱歉。</P> <P>如果清洁无效，可能需要更换打印头测试。</P> <P>建议联系当地维修中心具体检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> Wed, 03 Sep 2025 06:47:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-SMART-TANK-676da-yin-ji-gu-zhang-wen-ti/m-p/1359001#M310002 双鱼座鲨鱼 2025-09-03T06:47:12Z