https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359240#M310099 <P>您好</P> <P>打印机只能通过usb和有线网络或无线网络其中一种方式连接电脑。</P> <P>建议通过无线方式使用打印机。</P> <P>同时，请在电脑上打开控制面板--右击&nbsp; 设备和打印机--打开。</P> <P>找到m480打印机图标--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 05 Sep 2025 05:44:59 GMT 双鱼座鲨鱼 2025-09-05T05:44:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359235#M310096 <P>产品名称：HP Color LaserJet MFP M480f</P><P>型号：3QA55A</P><P>固件版本：2502087_007702</P><P>&nbsp;</P><P>该HP打印机通过usb数据线和网线，连接到台式电脑上，操作系统win11，用户在打印word文档时，点击打印，该打印机无响应。我在用户电脑上点击使用usb 数据线连接的进行打印，打印机无响应；使用网线连接的打印机也无响应。最后重启打印机，通过usb数据线和网线连接的都可以打印。</P><P>用户反馈打印机一直都不关机，可能好几天都不打印，就是今天需要打印文件时就打印，然后打印机无响应。由于打印机休眠后，无法打印的故障已经重复出现，以往都是通过重启打印机解决的。（打印机驱动Full_Webpack-52.2.509-CLJM480_Full_Webpack.exe）</P><P>请问有无办法解决打印机休眠后无法打印的问题？或者取消打印机休眠功能？</P> Fri, 05 Sep 2025 03:56:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359235#M310096 啊才 2025-09-05T03:56:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359240#M310099 <P>您好</P> <P>打印机只能通过usb和有线网络或无线网络其中一种方式连接电脑。</P> <P>建议通过无线方式使用打印机。</P> <P>同时，请在电脑上打开控制面板--右击&nbsp; 设备和打印机--打开。</P> <P>找到m480打印机图标--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 05 Sep 2025 05:44:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359240#M310099 双鱼座鲨鱼 2025-09-05T05:44:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359275#M310114 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="使用TCP/IP方式连接打印机" style="width: 558px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126074i8287BF9861407A43/image-size/large?v=v2&amp;px=999" role="button" title="HP M480_WPS图片.jpg" alt="使用TCP/IP方式连接打印机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">使用TCP/IP方式连接打印机</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="强制重启打印机后打印出来的页面" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126064i62E59C2362CD8FEC/image-size/large?v=v2&amp;px=999" role="button" title="HP M480重启之后打印的页面.jpg" alt="强制重启打印机后打印出来的页面" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">强制重启打印机后打印出来的页面</span></span></P> Fri, 05 Sep 2025 08:46:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359275#M310114 啊才 2025-09-05T08:46:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359291#M310121 <P>该打印机为用户单独使用，且使用频率较低，通常好几天才打印一次</P> Fri, 05 Sep 2025 08:58:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359291#M310121 啊才 2025-09-05T08:58:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359512#M310182 <P>您好</P> <P>请重新下载并安装M480通用驱动：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/CLJM480/Full_Webpack-52.2.5009-CLJM480_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/CLJM480/Full_Webpack-52.2.5009-CLJM480_Full_Webpack.exe</A>&nbsp;</P> <P>选择以下端口，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1757310721839.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126137iBA7806EE936686DF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1757310721839.png" alt="_0-1757310721839.png" /></span></P> <P>&nbsp;</P> Mon, 08 Sep 2025 05:52:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359512#M310182 双鱼座鲨鱼 2025-09-08T05:52:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359529#M310192 <P>打印机的驱动已经是最新的了。</P><P><SPAN>另外，如果我等下安装这个HP Easy Start Printer Setup 软件，遇到休眠后无法打印，可以做些什么配置或者测试，减少类似故障？</SPAN></P> Mon, 08 Sep 2025 07:03:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359529#M310192 啊才 2025-09-08T07:03:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359539#M310195 <P>您好</P> <P>建议先更换驱动，排除驱动问题所导致。</P> <P>后续可复位打印机或升级打印机固件测试。</P> <P>感谢配合</P> Mon, 08 Sep 2025 08:01:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-MFP-M480f-xiu-mian-hou-wu-fa-da-yin/m-p/1359539#M310195 双鱼座鲨鱼 2025-09-08T08:01:46Z