https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359446#M310155 <P>您好</P> <P>请问打印机面板显示E 几呢？</P> <P>图片上的数字不太清楚，请具体描述问题或重新拍照，以便确认问题，谢谢。</P> Mon, 08 Sep 2025 01:01:32 GMT 双鱼座鲨鱼 2025-09-08T01:01:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359442#M310153 <P>新买的惠普打印4978出现全灯闪烁，插电一段时间后就出现这样的问题，客服说拔电一个小时后，释放余电，但是试过之后依旧这样；换了一台新的以后会出现同样的问题<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250908085435.jpg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126117iE64D5D2C8E85A3A5/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250908085435.jpg" alt="微信图片_20250908085435.jpg" /></span></P> Mon, 08 Sep 2025 00:56:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359442#M310153 Miraitowa_2025 2025-09-08T00:56:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359446#M310155 <P>您好</P> <P>请问打印机面板显示E 几呢？</P> <P>图片上的数字不太清楚，请具体描述问题或重新拍照，以便确认问题，谢谢。</P> Mon, 08 Sep 2025 01:01:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359446#M310155 双鱼座鲨鱼 2025-09-08T01:01:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359458#M310158 <P>就是现在E，然后所有的灯都闪烁<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d46f03c7be9f84af7a42afcafd01ae58.jpeg" style="width: 284px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126123iA701B6833998B6EF/image-size/large?v=v2&amp;px=999" role="button" title="d46f03c7be9f84af7a42afcafd01ae58.jpeg" alt="d46f03c7be9f84af7a42afcafd01ae58.jpeg" /></span></P> Mon, 08 Sep 2025 01:23:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359458#M310158 Miraitowa_2025 2025-09-08T01:23:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359461#M310160 <P>您好</P> <P>请确认是否为E+数字交替闪烁？</P> <P>同时，请在电脑上打开hp smart，在hp smart确认即可确认打印机具体状态，可以发图片给我，以便确认问题。</P> <P>谢谢</P> Mon, 08 Sep 2025 01:30:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359461#M310160 双鱼座鲨鱼 2025-09-08T01:30:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359463#M310161 <P>没有E+数字，就是E，截图上的内容一直闪烁，现在连不上网，打印机在家中，请问这个具体是什么问题</P> Mon, 08 Sep 2025 01:34:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359463#M310161 Miraitowa_2025 2025-09-08T01:34:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359466#M310163 <P>两台都出现同样的问题，如果解决不了，就得退货了，插着点电，不动莫名就出现在这样的问题，商家客服说是电压的问题，整个家里的电器都是同样的连接方式，从插排换到墙插同样的问题也会出现，要是解决不了，我就得退货，换别的品牌了，这个实属太闹心了，两台同样的问题</P> Mon, 08 Sep 2025 01:43:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359466#M310163 Miraitowa_2025 2025-09-08T01:43:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359468#M310164 <P>您好</P> <P>请参考用户手册p34页（错误代码）。</P> <P>同时，请检查打印机内部是否存在卡纸或其它异物。</P> <P>尝试重新安装墨盒，重启打印机测试。</P> <P>如果问题依旧，建议联系维修中心具体检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> <P>&nbsp;</P> Mon, 08 Sep 2025 01:45:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359468#M310164 双鱼座鲨鱼 2025-09-08T01:45:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359472#M310166 <P>重启后是可以打印的，所以不存在卡纸什么的问题，但是打印完一段时间后就会闪烁，关键是换了一台也是同样问题，就是纳闷了，看来无语惠普了，同样的问题能出现两次都是新的打印机</P> Mon, 08 Sep 2025 01:49:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359472#M310166 Miraitowa_2025 2025-09-08T01:49:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359479#M310167 <P>您好</P> <P>麻烦回到家后，在打印机就绪时，登录打印机网页，截图事件日志，发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1757296684672.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126126iE73C8938A031A107/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1757296684672.png" alt="_0-1757296684672.png" /></span></P> <P>&nbsp;</P> Mon, 08 Sep 2025 02:22:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359479#M310167 双鱼座鲨鱼 2025-09-08T02:22:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359537#M310193 <P>从哪里登录，只能电脑登录吗，手机可不可操作&nbsp; 我打印机没连接电脑</P> Mon, 08 Sep 2025 07:44:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359537#M310193 Miraitowa_2025 2025-09-08T07:44:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359538#M310194 <P>您好</P> <P>手机：hp smart--点击打印机--高级设置，即可打开打印机后台。</P> Mon, 08 Sep 2025 07:59:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359538#M310194 双鱼座鲨鱼 2025-09-08T07:59:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359559#M310201 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0892.png" style="width: 1179px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126147iADCE955DF2850EE0/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0892.png" alt="IMG_0892.png" /></span></P><P> </P> Mon, 08 Sep 2025 10:42:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359559#M310201 Miraitowa_2025 2025-09-08T10:42:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359561#M310202 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0892.png" style="width: 1179px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126148iC18E1A2529B772E0/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0892.png" alt="IMG_0892.png" /></span></P><P> </P> Mon, 08 Sep 2025 10:42:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359561#M310202 Miraitowa_2025 2025-09-08T10:42:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359564#M310203 <P>您好</P> <P>感谢配合</P> <P>建议更新打印机固件后，重新测试，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1757329347059.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126149iF8F5ABB9A1BF2B23/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1757329347059.png" alt="_0-1757329347059.png" /></span></P> <P>&nbsp;</P> Mon, 08 Sep 2025 11:02:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359564#M310203 双鱼座鲨鱼 2025-09-08T11:02:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359567#M310204 <P>没有可更新的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0894.png" style="width: 1179px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126150iE2ECEA6ABCC3F5D6/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0894.png" alt="IMG_0894.png" /></span></P><P> </P> Mon, 08 Sep 2025 11:14:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359567#M310204 Miraitowa_2025 2025-09-08T11:14:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359569#M310205 <P>是硬件问题吗，无法解决吧，需要退货吧</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0895.png" style="width: 1179px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126151iE94249ED6454717A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0895.png" alt="IMG_0895.png" /></span></P><P> </P> Mon, 08 Sep 2025 11:27:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359569#M310205 Miraitowa_2025 2025-09-08T11:27:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359631#M310218 <P>您好</P> <P><SPAN>麻烦按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</SPAN></P> <P><SPAN>具体要求如下：</SPAN></P> <P>1 <SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</SPAN></P> <P>2 <SPAN>打印机连接到</SPAN>2.4g <SPAN>网络，使用英文或英文</SPAN>+<SPAN>数字（不支持中文）</SPAN></P> <P>3 <SPAN>带宽调整为</SPAN>20M</P> <P>4 <SPAN>使用信道</SPAN>13</P> <P>5<SPAN>关闭</SPAN>wmm<SPAN>（如果找不到可忽略）</SPAN></P> <P><SPAN>如果问题依旧，建议联系维修中心具体检测打印机，以便确认以上问题是否与打印机本身有关。</SPAN></P> <P><SPAN>谢谢</SPAN></P> Tue, 09 Sep 2025 02:56:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai-de-hui-pu-da-yin4978chu-xian-quan-deng-shan-shuo-huan-le-yi-tai-yi-hou-tong-yang-de-wen-ti/m-p/1359631#M310218 双鱼座鲨鱼 2025-09-09T02:56:40Z