https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359811#M310272 <P>您好</P> <P>请将ip配置方式设置为自动后，再重新测试，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1757484615216.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126221i54A5A7AF4E752741/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1757484615216.png" alt="_1-1757484615216.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 10 Sep 2025 06:10:21 GMT 双鱼座鲨鱼 2025-09-10T06:10:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359183#M310066 <P>你好，m227fsw已介入无线网络，在同一无线网络下，安卓手机（荣耀magic7，vivo s30promin等）下载hp smart后可以连接打印机但显示部分功能无法使用，且无法打印和扫描，无法正常使用。而iphone 可以正常使用hp smart连接打印扫描。</P> Fri, 05 Sep 2025 00:17:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359183#M310066 Holyidiot 2025-09-05T00:17:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359195#M310072 <P>您好</P> <P>建议所有安卓系统重新安装hp smart，重新添加打印机测试。</P> <P>同时，请确认电脑端hp smart是否可以正常使用，谢谢。</P> Fri, 05 Sep 2025 01:10:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359195#M310072 双鱼座鲨鱼 2025-09-05T01:10:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359217#M310084 <P>重装也没用，尝试官网下载app还不是手机应用商店也没用，而且打印机因为添加好的，不需要重新添加，只需连接已添加打印机即可。即使删除打印机，重新添加。安卓手机hp smart 也无法使用，只有苹果手机可以。安卓手机只能wlan direct连接，无法使用无线网络连接。体验感极差</P> Fri, 05 Sep 2025 02:38:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359217#M310084 Holyidiot 2025-09-05T02:38:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359245#M310103 <P>您好</P> <P>请问电脑端是否正常？</P> <P>同时，请在打印机设置--报告中打印网络配置页，发图片给我， 以便确认问题，谢谢。</P> Fri, 05 Sep 2025 06:34:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359245#M310103 双鱼座鲨鱼 2025-09-05T06:34:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359270#M310113 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2025-09-05_160642_01.png" style="width: 565px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126062i1C96366D8ABA9DC9/image-size/large?v=v2&amp;px=999" role="button" title="2025-09-05_160642_01.png" alt="2025-09-05_160642_01.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2025-09-05_160642_02.png" style="width: 565px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126060iD1149CF004167BA2/image-size/large?v=v2&amp;px=999" role="button" title="2025-09-05_160642_02.png" alt="2025-09-05_160642_02.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2025-09-05_160642_03.png" style="width: 565px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126063i153F189D96BB93F1/image-size/large?v=v2&amp;px=999" role="button" title="2025-09-05_160642_03.png" alt="2025-09-05_160642_03.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2025-09-05_160642_04.png" style="width: 565px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126061i296F9384800D71EA/image-size/large?v=v2&amp;px=999" role="button" title="2025-09-05_160642_04.png" alt="2025-09-05_160642_04.png" /></span></P> Fri, 05 Sep 2025 08:11:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359270#M310113 Holyidiot 2025-09-05T08:11:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359287#M310118 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Holyidiot_0-1757061638637.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126070iF6DE1FC32BECD1D0/image-size/medium?v=v2&amp;px=400" role="button" title="Holyidiot_0-1757061638637.jpeg" alt="Holyidiot_0-1757061638637.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Holyidiot_1-1757061650705.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126071i7DE26FFA5621435C/image-size/medium?v=v2&amp;px=400" role="button" title="Holyidiot_1-1757061650705.jpeg" alt="Holyidiot_1-1757061650705.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Holyidiot_2-1757061658092.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126072i8687FE10200E13B9/image-size/medium?v=v2&amp;px=400" role="button" title="Holyidiot_2-1757061658092.jpeg" alt="Holyidiot_2-1757061658092.jpeg" /></span>安卓无法使用，是否与m227fdw有关，因为家用惠普打印机可以使用。但m227fdw支持无线打印，理应不会出现这种低级问题。而且，苹果手机都可以正常使用手机端app hp smart。</P><P>&nbsp;</P> Fri, 05 Sep 2025 08:42:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359287#M310118 Holyidiot 2025-09-05T08:42:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359515#M310184 <P>您好</P> <P>感谢配合，目前来看，可能和打印机固件版本过低有关。</P> <P>建议联系维修中心升级打印机固件后，再重新测试，谢谢。</P> Mon, 08 Sep 2025 05:57:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359515#M310184 双鱼座鲨鱼 2025-09-08T05:57:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359796#M310268 <P>固件今天升级到了20241025版本，依旧无法使用安卓手机app hp smart</P> Wed, 10 Sep 2025 04:22:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359796#M310268 Holyidiot 2025-09-10T04:22:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359811#M310272 <P>您好</P> <P>请将ip配置方式设置为自动后，再重新测试，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1757484615216.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126221i54A5A7AF4E752741/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1757484615216.png" alt="_1-1757484615216.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 10 Sep 2025 06:10:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M227fdw-wu-xian-ju-yu-wang-neihp-smart-wu-fa-lian-jie-an-zhuo-shou-ji-shi-yong/m-p/1359811#M310272 双鱼座鲨鱼 2025-09-10T06:10:21Z