https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360314#M310463 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250913173533_54_368.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126360iE603289CD668EA21/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250913173533_54_368.png" alt="微信图片_20250913173533_54_368.png" /></span>a安装了hp smart问题解决了~</P> Sat, 13 Sep 2025 09:36:26 GMT 哐哐造 2025-09-13T09:36:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360280#M310447 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250913141420_46_368.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126347iE37FBB5A0F58FE92/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250913141420_46_368.png" alt="微信图片_20250913141420_46_368.png" /></span>我把防火墙关了也不行，还是弹出这个对话框</P> Sat, 13 Sep 2025 06:16:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360280#M310447 哐哐造 2025-09-13T06:16:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360294#M310454 <P>您好</P> <P>请参考以下方法，重启扫描服务后，再重新测试&nbsp; 新扫描。</P> <P>重启扫描服务的方法：</P> <P>电脑桌面上找到计算机图标——右键它，选择管理——服务和应用程序——服务——Windows Image Acquisition (WIA)双击——启动类型修改为自动——并点击关闭/启动——应用——确定。</P> <P>如果电脑上已经安装过打印机完整版驱动，请分别通过hp scan 和 hp smart 分别测试扫描，遇到问题请发图片给我。</P> <P>期待反馈，谢谢。</P> Sat, 13 Sep 2025 08:23:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360294#M310454 双鱼座鲨鱼 2025-09-13T08:23:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360300#M310457 <P>按你说的设置了，还是不行，我在已经安装完驱动的情况下又装了一遍，发现扫描驱动没安装，是不是这个原因，我选中安装，但是安装不上<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250913164856_47_368.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126352i3A5B29E76F319DB3/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250913164856_47_368.png" alt="微信图片_20250913164856_47_368.png" /></span></P> Sat, 13 Sep 2025 08:49:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360300#M310457 哐哐造 2025-09-13T08:49:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360303#M310459 <P>你说的<SPAN>hp scan 和 hp smart是什么，有链接吗，我安装试试</SPAN></P> Sat, 13 Sep 2025 08:55:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360303#M310459 哐哐造 2025-09-13T08:55:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360305#M310460 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250913171701_49_368.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126354i8F66090AD074D392/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250913171701_49_368.png" alt="微信图片_20250913171701_49_368.png" /></span>是这个测试吗？显示测试成功，但是还是扫描不了，跟第一个帖子状态一样</P> Sat, 13 Sep 2025 09:18:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360305#M310460 哐哐造 2025-09-13T09:18:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360307#M310461 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_2025-09-13_172457_927.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126355iC7E5B2BA2E4FD680/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_2025-09-13_172457_927.png" alt="微信图片_2025-09-13_172457_927.png" /></span>我纸张来源选择平板就可以扫描</P> Sat, 13 Sep 2025 09:26:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360307#M310461 哐哐造 2025-09-13T09:26:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360312#M310462 <P>安装hp smart就好了~</P> Sat, 13 Sep 2025 09:37:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360312#M310462 哐哐造 2025-09-13T09:37:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360314#M310463 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20250913173533_54_368.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126360iE603289CD668EA21/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20250913173533_54_368.png" alt="微信图片_20250913173533_54_368.png" /></span>a安装了hp smart问题解决了~</P> Sat, 13 Sep 2025 09:36:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360314#M310463 哐哐造 2025-09-13T09:36:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360562#M310534 <P>感谢反馈！</P> Tue, 16 Sep 2025 01:37:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp323sdnw-sao-miao-gong-neng-bu-neng-yong/m-p/1360562#M310534 双鱼座鲨鱼 2025-09-16T01:37:17Z