https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360483#M310508 <P>您好</P> <P>请在打印机就绪时，打印网络配置页：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1757921022518.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126407i58BCA29259A2F3F5/image-size/large?v=v2&amp;px=999" role="button" title="_0-1757921022518.png" alt="_0-1757921022518.png" /></span></P> <P>然后将打印出的网络配置页发图片给我，同时请确认手机ip地址，子网掩码，网关，截图发图片给我，以便确认问题，谢谢。</P> Mon, 15 Sep 2025 07:24:58 GMT 双鱼座鲨鱼 2025-09-15T07:24:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360340#M310471 <P>在hp smart上显示打印机准备就绪。但通过hp smart打印时却搜索不到打印机，是不是网络打印有问题，但是就可以用电脑进行网络打印。而且用电脑网络打印双面文件的时候，是正常的。用移动设备直接连打印机的WiFi打印，就会出现一正一反的现象。</P> Sun, 14 Sep 2025 02:16:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360340#M310471 3683693 2025-09-14T02:16:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360363#M310476 <P>您好</P> <P>问题1 可以尝试重新在应用商店下载并安装hp smart测试。</P> <P>问题2 自动双面打印时，需要根据文档页面及使用习惯选择长边翻转或短边翻转。</P> <P>谢谢</P> Sun, 14 Sep 2025 07:03:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360363#M310476 双鱼座鲨鱼 2025-09-14T07:03:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360369#M310478 <P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;已经试过了，就是在hp smart程序上显示已经准备就绪，但是在进入打印预览选择打印机的时候搜索不出。</P><P>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;双面打印的问题呢不管我选择长边短边，还是一样的是一正一反，用电脑网络打印就不会出现。</P><P>&nbsp;</P> Sun, 14 Sep 2025 08:59:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360369#M310478 3683693 2025-09-14T08:59:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360483#M310508 <P>您好</P> <P>请在打印机就绪时，打印网络配置页：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1757921022518.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126407i58BCA29259A2F3F5/image-size/large?v=v2&amp;px=999" role="button" title="_0-1757921022518.png" alt="_0-1757921022518.png" /></span></P> <P>然后将打印出的网络配置页发图片给我，同时请确认手机ip地址，子网掩码，网关，截图发图片给我，以便确认问题，谢谢。</P> Mon, 15 Sep 2025 07:24:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360483#M310508 双鱼座鲨鱼 2025-09-15T07:24:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360506#M310514 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009075.jpg" style="width: 3072px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126415i9181A51D24F2BC51/image-size/medium?v=v2&amp;px=400" role="button" title="1000009075.jpg" alt="1000009075.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009074.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126416i86856AE77C8CD5CC/image-size/medium?v=v2&amp;px=400" role="button" title="1000009074.jpg" alt="1000009074.jpg" /></span></P><P> </P><P> </P> Mon, 15 Sep 2025 09:33:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360506#M310514 3683693 2025-09-15T09:33:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360549#M310523 <P>您好</P> <P>感谢配合。</P> <P>请将手机连接至与打印机相同的ssid下（非5g）</P> <P>然后，重新打开hp smart，重新添加打印机测试，谢谢。</P> Tue, 16 Sep 2025 01:06:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360549#M310523 双鱼座鲨鱼 2025-09-16T01:06:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360809#M310634 <P>感谢帮助，目前连接的问题解决了，但用手机双面打印还是会出现一正一反的现象，电脑就不会（已经选择了长边翻转的情况下），这是为什么呢</P> Wed, 17 Sep 2025 07:18:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360809#M310634 3683693 2025-09-17T07:18:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360810#M310635 <P>您好</P> <P>麻烦提供手机双面打印时每一步操作过程截图，以便确认问题，谢谢。</P> Wed, 17 Sep 2025 07:29:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360810#M310635 双鱼座鲨鱼 2025-09-17T07:29:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360820#M310642 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2025-09-17-17-14-21-244_com.hp.printercontrol.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126495i12D31BEB2676EAE7/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_2025-09-17-17-14-21-244_com.hp.printercontrol.jpg" alt="Screenshot_2025-09-17-17-14-21-244_com.hp.printercontrol.jpg" /></span></P> Wed, 17 Sep 2025 09:17:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360820#M310642 3683693 2025-09-17T09:17:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360865#M310660 <P>您好</P> <P>如下图：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1758159909841.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126508i71F70EDDB9606AC9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1758159909841.png" alt="_0-1758159909841.png" /></span></P> <P>可尝试改为：双面（短边）后，重新测试打印效果，谢谢。</P> Thu, 18 Sep 2025 01:45:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1360865#M310660 双鱼座鲨鱼 2025-09-18T01:45:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361368#M310718 <P>你好，还是一样的一正一反</P> Fri, 19 Sep 2025 11:51:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361368#M310718 3683693 2025-09-19T11:51:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361721#M310783 <P>您好</P> <P>请拍照打印效果，发图片给我。</P> <P>同时，可更换其它文件测试或更换其它手机测试双面打印效果。</P> <P>谢谢</P> Sun, 21 Sep 2025 07:29:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361721#M310783 双鱼座鲨鱼 2025-09-21T07:29:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361746#M310789 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009127.jpg" style="width: 3072px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126897i35786C147B51D3B3/image-size/medium?v=v2&amp;px=400" role="button" title="1000009127.jpg" alt="1000009127.jpg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000009128.jpg" style="width: 3072px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126898i544EF88FFF958C80/image-size/medium?v=v2&amp;px=400" role="button" title="1000009128.jpg" alt="1000009128.jpg" /></span></P><P> 换了设备还是一样的</P> Sun, 21 Sep 2025 11:26:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361746#M310789 3683693 2025-09-21T11:26:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361819#M310803 <P>您好</P> <P>请参考附件中的方法，下载并安装mopria print app。</P> <P>用mopria print app测试双面打印效果，谢谢。</P> Mon, 22 Sep 2025 01:45:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1361819#M310803 双鱼座鲨鱼 2025-09-22T01:45:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1362005#M310837 <P>还是一正一反，没用啊<span class="lia-unicode-emoji" title=":张嘴加皱眉:">😦</span></P> Mon, 22 Sep 2025 12:12:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1362005#M310837 3683693 2025-09-22T12:12:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1362045#M310864 <P>您好</P> <P>请更换其它文件，重新测试双面打印效果。</P> <P>如果问题依旧，请提供使用mopria print 打印操作的完整截图，以便确认问题，谢谢。</P> Tue, 23 Sep 2025 02:28:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/lian-jie-bu-shang-da-yin-ji/m-p/1362045#M310864 双鱼座鲨鱼 2025-09-23T02:28:55Z