https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1362051#M310868 <P>您好</P> <P>感谢配合</P> <P>参考以下方法，复位打印机后，再重新测试。</P> <P>1，机器关机<BR />2， 同时按住【右箭头】+【取消键】，然后按电源开关一下，开机<BR />3，等待屏幕出现 【Permanent Storage Init】松手，等待机器自检到就绪。</P> <P>如果问题依旧，请将打印机和电脑通过网络直接连接。</P> <P>运行打印机完整版驱动，确认电脑能否检测到打印机，谢谢。</P> <P>注：打印机一定要连接到10M/100M网络中，不能连接至1000M网络中使用，谢谢。</P> Tue, 23 Sep 2025 03:03:24 GMT 双鱼座鲨鱼 2025-09-23T03:03:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361804#M310802 <P>打印机已使用网线连接至内部网络，浏览器访问其内网IP192.168.1.128可以打开页面</P><P>但是安装驱动时，使用“自动在网络上查找我的产品”，以及“使用IP地址搜索”均显示找不到产品</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_0-1758504718017.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126910iCD18FE2D3CC32A85/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_0-1758504718017.png" alt="FengWe_0-1758504718017.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_1-1758504759040.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126911i62F916506E8D26F6/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_1-1758504759040.png" alt="FengWe_1-1758504759040.png" /></span></P><P>但是使用windows自带的添加打印机却可以连接并安装使用，</P><P>这样的话无法使用扫描仪，请大佬们帮忙看看什么情况？</P><P>感谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_2-1758504922163.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126912i4A41B524F871EFC9/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_2-1758504922163.png" alt="FengWe_2-1758504922163.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 22 Sep 2025 01:35:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361804#M310802 FengWe 2025-09-22T01:35:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361827#M310805 <P>您好</P> <P>请问打印机是手动设置ip地址的吗？</P> <P>麻烦分别提供打印机和电脑的ip地址，子网掩码和网关。</P> <P>谢谢</P> <P>&nbsp;</P> Mon, 22 Sep 2025 01:52:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361827#M310805 双鱼座鲨鱼 2025-09-22T01:52:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361835#M310806 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_0-1758506022916.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126914i2F653D489045E1A9/image-size/large?v=v2&amp;px=999" role="button" title="FengWe_0-1758506022916.png" alt="FengWe_0-1758506022916.png" /></span></P><P>您好，这些信息可以吗</P><P>&nbsp;</P> Mon, 22 Sep 2025 01:55:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361835#M310806 FengWe 2025-09-22T01:55:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361850#M310808 <P>您好</P> <P>感谢配合。</P> <P>建议将打印机设置为自动/dhcp获取&nbsp; ip方式后，重新确认打印机ip地址，再重新测试，谢谢。</P> Mon, 22 Sep 2025 02:02:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361850#M310808 双鱼座鲨鱼 2025-09-22T02:02:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361892#M310817 <P>您好，我将打印机设置为了自动获取IP，并彻底重启了网络设备使其重新分配IP</P><P>但是安装驱动时仍然无法找到设备</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_0-1758513764246.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126919i45E14D03B9B5EE51/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_0-1758513764246.png" alt="FengWe_0-1758513764246.png" /></span></P><P>&nbsp;</P><P>电脑自带的打印机搜索仍然能正常搜到</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_1-1758514258139.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126920i5630E256115C46E8/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_1-1758514258139.png" alt="FengWe_1-1758514258139.png" /></span></P><P>&nbsp;</P> Mon, 22 Sep 2025 04:11:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361892#M310817 FengWe 2025-09-22T04:11:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361976#M310828 <P>您好</P> <P>请确认电脑ip地址，子网掩码，网关，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126932i514EF858396A75A6/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P> </P> Mon, 22 Sep 2025 07:34:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361976#M310828 双鱼座鲨鱼 2025-09-22T07:34:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361982#M310829 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FengWe_0-1758526791732.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/126934iA152DFFC873710F3/image-size/medium?v=v2&amp;px=400" role="button" title="FengWe_0-1758526791732.png" alt="FengWe_0-1758526791732.png" /></span></P><P>&nbsp;</P><P>非常感谢您的回复，我们的网络环境相对简单</P> Mon, 22 Sep 2025 07:40:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1361982#M310829 FengWe 2025-09-22T07:40:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1362051#M310868 <P>您好</P> <P>感谢配合</P> <P>参考以下方法，复位打印机后，再重新测试。</P> <P>1，机器关机<BR />2， 同时按住【右箭头】+【取消键】，然后按电源开关一下，开机<BR />3，等待屏幕出现 【Permanent Storage Init】松手，等待机器自检到就绪。</P> <P>如果问题依旧，请将打印机和电脑通过网络直接连接。</P> <P>运行打印机完整版驱动，确认电脑能否检测到打印机，谢谢。</P> <P>注：打印机一定要连接到10M/100M网络中，不能连接至1000M网络中使用，谢谢。</P> Tue, 23 Sep 2025 03:03:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-LaserJet-Pro-MFP-M128fp-an-zhuang-qu-dong-zhao-bu-dao-she-bei/m-p/1362051#M310868 双鱼座鲨鱼 2025-09-23T03:03:24Z