https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1362257#M310971 <P>盖门已关好，各种都检查了，也多次进行重新启动或是拔电源重新启动，都不行，一直报错，开关机键闪烁，HP Smarte 上报错说盖门未关闭，让联系支持人员。</P> Thu, 25 Sep 2025 03:29:33 GMT YY007 2025-09-25T03:29:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1362257#M310971 <P>盖门已关好，各种都检查了，也多次进行重新启动或是拔电源重新启动，都不行，一直报错，开关机键闪烁，HP Smarte 上报错说盖门未关闭，让联系支持人员。</P> Thu, 25 Sep 2025 03:29:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1362257#M310971 YY007 2025-09-25T03:29:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1362266#M310973 <P>您好</P> <P>如图所示：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1758777153764.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127011i93339DFA893831F1/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1758777153764.png" alt="_0-1758777153764.png" /></span></P> <P>请重新开--关--开--关打印机检修门测试，谢谢。</P> <P>&nbsp;</P> Thu, 25 Sep 2025 05:15:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1362266#M310973 双鱼座鲨鱼 2025-09-25T05:15:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363434#M311351 <P>打印机能正常开机，所有键子和操作都有反应，但是无论是复印还是打印，都无法正常进纸，进纸键也不停闪烁红灯报错，检查了打印机里面也有出现卡纸问题，不清楚什么原因。也没有听到进纸滚轮得启动的声音。</P> Thu, 09 Oct 2025 00:59:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363434#M311351 YY007 2025-10-09T00:59:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363449#M311356 <P>您好</P> <P>如果之前安装过打印机完整版驱动，请在电脑上打开hp smart，点击打印机设置。</P> <P>然后在hp smart首页确认打印机具体状态，以便确认问题，谢谢。</P> Thu, 09 Oct 2025 02:17:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363449#M311356 双鱼座鲨鱼 2025-10-09T02:17:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363457#M311358 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wechat_2025-10-09_104018_441.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127280iAF46313BDFCDA98D/image-size/large?v=v2&amp;px=999" role="button" title="wechat_2025-10-09_104018_441.png" alt="wechat_2025-10-09_104018_441.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wechat_2025-10-09_104034_257.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127279i4B5505D9B36A7FED/image-size/large?v=v2&amp;px=999" role="button" title="wechat_2025-10-09_104034_257.png" alt="wechat_2025-10-09_104034_257.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="红灯闪烁" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127281iF12A11D76A4E4A5D/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251009104307_149_8.jpg" alt="红灯闪烁" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">红灯闪烁</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251009104308_150_8.jpg" style="width: 364px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127282iD793D0B0300F62F1/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251009104308_150_8.jpg" alt="微信图片_20251009104308_150_8.jpg" /></span></P> Thu, 09 Oct 2025 02:44:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363457#M311358 YY007 2025-10-09T02:44:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363461#M311360 <P>您好</P> <P>感谢配合</P> <P>从问题描述来看，应该是打印机进纸组件存在问题，建议联系当地维修中心具体检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> <P>&nbsp;</P> Thu, 09 Oct 2025 03:01:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-zhi-bao-cuo-men-wei-guan-bi/m-p/1363461#M311360 双鱼座鲨鱼 2025-10-09T03:01:37Z