https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362719#M311141 <P>您好</P> <P><SPAN>请将不能连接打印机的路由器按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</SPAN></P> <P><SPAN>具体要求如下：</SPAN></P> <P>1 <SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</SPAN></P> <P>2 <SPAN>打印机连接到</SPAN>2.4g <SPAN>网络，使用英文或英文</SPAN>+<SPAN>数字（不支持中文）</SPAN></P> <P>3 <SPAN>带宽调整为</SPAN>20M</P> <P>4 <SPAN>使用信道</SPAN>13</P> <P>5<SPAN>关闭</SPAN>wmm<SPAN>（如果找不到可忽略）</SPAN></P> <P><SPAN>谢谢</SPAN></P> Tue, 30 Sep 2025 01:35:51 GMT 双鱼座鲨鱼 2025-09-30T01:35:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362489#M311057 <P>hp smart APP中点击‘管理hp账户’进入不了，想要设置远程打印。请大神指点，谢谢！</P> Sat, 27 Sep 2025 09:54:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362489#M311057 yhf4425 2025-09-27T09:54:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362506#M311062 <P>您好</P> <P>请在电脑上打开hp smart--打印机设置--高级。</P> <P>然后点击：web--开启web...&nbsp; &nbsp; 等待几分钟，打印机会打印出一张信息页。</P> <P>手机微信端扫描信息页上的二维码即可绑定打印机实现微信云打印，谢谢。</P> Sat, 27 Sep 2025 12:15:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362506#M311062 双鱼座鲨鱼 2025-09-27T12:15:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362655#M311125 <P>问题是点开微信云打印弹出‘’打印机脱机或未被选中‘’，连接不了打印机。谢谢</P> Mon, 29 Sep 2025 05:06:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362655#M311125 yhf4425 2025-09-29T05:06:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362656#M311126 <P>您好</P> <P>请问打印机打印能否正常打印出信息页？</P> <P>微信端扫描信息页上的二维码后能否绑定打印机？</P> <P>谢谢</P> Mon, 29 Sep 2025 05:15:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362656#M311126 双鱼座鲨鱼 2025-09-29T05:15:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362658#M311128 <P>能打印出信息页，扫描后显示以前就已经绑定了。就是必须要在同一个路由器（WIFI）下才能打印，家里另外房间（不同路由器）就连接不到打印机。谢谢！</P> Mon, 29 Sep 2025 05:49:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362658#M311128 yhf4425 2025-09-29T05:49:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362719#M311141 <P>您好</P> <P><SPAN>请将不能连接打印机的路由器按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</SPAN></P> <P><SPAN>具体要求如下：</SPAN></P> <P>1 <SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</SPAN></P> <P>2 <SPAN>打印机连接到</SPAN>2.4g <SPAN>网络，使用英文或英文</SPAN>+<SPAN>数字（不支持中文）</SPAN></P> <P>3 <SPAN>带宽调整为</SPAN>20M</P> <P>4 <SPAN>使用信道</SPAN>13</P> <P>5<SPAN>关闭</SPAN>wmm<SPAN>（如果找不到可忽略）</SPAN></P> <P><SPAN>谢谢</SPAN></P> Tue, 30 Sep 2025 01:35:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-APP-zhong-dian-ji-guan-lihp-zhang-hu-jin-ru-bu-le/m-p/1362719#M311141 双鱼座鲨鱼 2025-09-30T01:35:51Z