https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362870#M311181 <P>我确认过，从照片那里选惠普应用打印就可以，从惠普APP端进去打照片就不可以，最后一部打印是不可选状态，而且纸张大小，质量选项，加载为空白。</P> Wed, 01 Oct 2025 13:59:13 GMT 苹果APP不兼容 2025-10-01T13:59:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362730#M311144 <P>是app被升级完以后，就不能打印了，原来 hp smart时都可以</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4085.png" style="width: 1320px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127130i472E1A1C7B0D7F4B/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4085.png" alt="IMG_4085.png" /></span></P><P> </P> Tue, 30 Sep 2025 02:12:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362730#M311144 不好用被迫升级 2025-09-30T02:12:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362733#M311147 <P>您好</P> <P>请删除hp app/hp smart后，重新安装hp app，重新添加打印机测试。</P> <P>如果问题依旧，请先确认直接打开文件，直接打印是否正常。</P> <P>同时，请提供完整的hp app打印操作过程截图，以便确认问题，谢谢。</P> Tue, 30 Sep 2025 02:54:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362733#M311147 双鱼座鲨鱼 2025-09-30T02:54:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362742#M311148 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4086.png" style="width: 1320px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127133i99C27C5DADF8BF5A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4086.png" alt="IMG_4086.png" /></span></P><P>还是一样啊，卸载了，重新下载，然后添加了打印机，但是就是无法点击 “打印”这两个字</P> Tue, 30 Sep 2025 03:23:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362742#M311148 不好用被迫升级 2025-09-30T03:23:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362771#M311154 <P>请先确认，直接打印是否正常？</P> <P>谢谢</P> Tue, 30 Sep 2025 06:37:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362771#M311154 双鱼座鲨鱼 2025-09-30T06:37:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362797#M311160 <P>之前都是可以的，用 hp smart，现在变成hp 以后就不行了。</P> Tue, 30 Sep 2025 11:13:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362797#M311160 不好用被迫升级 2025-09-30T11:13:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362799#M311161 <P>请在手机上打开需要打印的文件，直接点击&nbsp; 打印/分享，确认打印是否正常，谢谢。</P> Tue, 30 Sep 2025 12:25:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362799#M311161 双鱼座鲨鱼 2025-09-30T12:25:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362807#M311164 <P>是的，试过了，还是会到这个页面里，无法点打印。之前hp smart 时也有过，但是等一会儿之后就出来调节黑白/彩色，比例的工具栏同时打印也是可以点的了，现在这个等多久都不行</P> Tue, 30 Sep 2025 15:38:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362807#M311164 不好用被迫升级 2025-09-30T15:38:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362869#M311180 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0539.png" style="width: 750px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127158i4B4E3CB3A7CD1A7C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0539.png" alt="IMG_0539.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0540.png" style="width: 750px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127159i29F101B708A69847/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0540.png" alt="IMG_0540.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0538.png" style="width: 750px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127157i59CC9FCC2B04E525/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0538.png" alt="IMG_0538.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0537.png" style="width: 750px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127156i33469C3FD017A73C/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0537.png" alt="IMG_0537.png" /></span></P><P> </P><P>这个APP苹果端和惠普不兼容，这个问题我也碰到了，最后一部打印两个字是不可选择，加载不出来，从照片那里直接选择惠普APP打印就可以，从惠普APP端口进入选照片打印就不可以，具体看图</P><P>倒着往上看，前两张是APP直接进照片打印，加载不出来纸张和质量选项，后两张是照片图库直接选惠普APP程序打印，可以加载出来纸张和质量选项，可以正常打印。</P> Wed, 01 Oct 2025 13:53:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362869#M311180 苹果APP不兼容 2025-10-01T13:53:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362870#M311181 <P>我确认过，从照片那里选惠普应用打印就可以，从惠普APP端进去打照片就不可以，最后一部打印是不可选状态，而且纸张大小，质量选项，加载为空白。</P> Wed, 01 Oct 2025 13:59:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362870#M311181 苹果APP不兼容 2025-10-01T13:59:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362925#M311198 <P>您好</P> <P>请确认打印机固件是否已经升级至最新版本？</P> <P>排除以上问题，有条件建议更换其它ios设备测试，谢谢。</P> Thu, 02 Oct 2025 09:09:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362925#M311198 双鱼座鲨鱼 2025-10-02T09:09:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362928#M311201 <P>硬件墨水，什么的都是正常的，之前mac 没联网，hp smart没升级成hp，就打印了一份，还是可以的，联网后被升级成hp，就和手机一样，都不行了</P> Thu, 02 Oct 2025 09:22:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362928#M311201 不好用被迫升级 2025-10-02T09:22:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362941#M311208 <P> 这个web上的检测报告都可以打得出来， 但是在hp 的app就不行，打印的选项没有，打印两个字是无法点击的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4094.jpeg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127176i86FEFE891CB08039/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4094.jpeg" alt="IMG_4094.jpeg" /></span></P> Thu, 02 Oct 2025 09:35:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1362941#M311208 不好用被迫升级 2025-10-02T09:35:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363031#M311226 <P>我拿两个苹果试的，一个17一个二代se都是一样的错误，设备是2600系列，版本最新</P> Fri, 03 Oct 2025 13:50:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363031#M311226 苹果APP不兼容 2025-10-03T13:50:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363055#M311234 <P>您好</P> <P>如果排除手机问题，建议联系当地维修中心协助处理。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> <P>&nbsp;</P> Sat, 04 Oct 2025 02:48:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363055#M311234 双鱼座鲨鱼 2025-10-04T02:48:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363144#M311250 <P>兄弟，你的是不是和我一样的问题？</P> Sun, 05 Oct 2025 09:15:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363144#M311250 不好用被迫升级 2025-10-05T09:15:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363259#M311283 <P>您好</P> <P>如果打印机固件已经升至最新，重新安装hp app，更换手机无效，建议联系当地维修中心具体检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A><BR />给您带来不带，敬请谅解。</P> Tue, 07 Oct 2025 06:42:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shiapp-bei-sheng-ji-wan-yi-hou-jiu-bu-neng-da-yin-le-yuan-lai-hp-smart-shi-dou-ke-yi/m-p/1363259#M311283 双鱼座鲨鱼 2025-10-07T06:42:16Z