https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365186#M311888 <P>您好</P> <P>请点击：首页--信息，然后发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761014888338.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127733i93982B8BB659A1EF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761014888338.png" alt="_0-1761014888338.png" /></span></P> <P>&nbsp;</P> Tue, 21 Oct 2025 02:48:46 GMT 双鱼座鲨鱼 2025-10-21T02:48:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365165#M311877 <P>HP smart APP升级HP后 ，微信云打印无法跳转！！WEB信息页打印也没有反应！！</P> Tue, 21 Oct 2025 01:40:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365165#M311877 钟帮宇 2025-10-21T01:40:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365169#M311879 <P>您好</P> <P>建议删除hp smart/hp app后，重启手机。</P> <P>然后重新下载hp app，再通过hp 连接打印机，测试打印，微信...是否可以正常使用。</P> <P>谢谢</P> Tue, 21 Oct 2025 01:47:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365169#M311879 双鱼座鲨鱼 2025-10-21T01:47:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365171#M311880 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251021095115_18_238.jpg" style="width: 364px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127727i123DE80DCAFD7881/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251021095115_18_238.jpg" alt="微信图片_20251021095115_18_238.jpg" /></span>店里七八人的手机都不行，不是我一个手机&nbsp; 关键WEB信息页也无法打印，HP M233DW&nbsp; 和M233SDW 都是这样</P> Tue, 21 Oct 2025 01:53:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365171#M311880 钟帮宇 2025-10-21T01:53:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365172#M311881 <P>APP删除几遍了</P> Tue, 21 Oct 2025 01:54:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365172#M311881 钟帮宇 2025-10-21T01:54:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365175#M311884 <P>您好</P> <P>以上问题和hp app关系不大，主要和打印机语言区域设置有关。</P> <P>请参考：</P> <P>1.请在和打印机连接同一网络的手机或者电脑浏览器网址栏输入“打印机IP/set_config_serviceAdv.html",网页将会显示需要按打印机上面的按钮并refresh网页，</P> <P>2.打印机端会报99，且i信息按钮和取消×按钮同时亮起，此时请按i信息按钮，</P> <P>3.回到网页点击refresh,然后在首页-设备状态-location更改为中国。</P> <P>完成以上操作过，请重新测试，谢谢。</P> Tue, 21 Oct 2025 02:22:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365175#M311884 双鱼座鲨鱼 2025-10-21T02:22:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365183#M311887 <P>试过2遍了，不行，还是同样，但老款HP Smart APP就能跳转！！<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wechat_2025-10-21_100323_470.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127732iFB8E746691403817/image-size/large?v=v2&amp;px=999" role="button" title="wechat_2025-10-21_100323_470.png" alt="wechat_2025-10-21_100323_470.png" /></span>这个打印信息表也不行，不打印</P> Tue, 21 Oct 2025 02:37:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365183#M311887 钟帮宇 2025-10-21T02:37:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365186#M311888 <P>您好</P> <P>请点击：首页--信息，然后发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761014888338.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127733i93982B8BB659A1EF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761014888338.png" alt="_0-1761014888338.png" /></span></P> <P>&nbsp;</P> Tue, 21 Oct 2025 02:48:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365186#M311888 双鱼座鲨鱼 2025-10-21T02:48:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365199#M311893 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wechat_2025-10-21_110515_467.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127740i83BA3791ACCC1174/image-size/large?v=v2&amp;px=999" role="button" title="wechat_2025-10-21_110515_467.jpg" alt="wechat_2025-10-21_110515_467.jpg" /></span>不只一台打印机有这问题，手机从IOS到安卓都试过</P> Tue, 21 Oct 2025 03:12:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365199#M311893 钟帮宇 2025-10-21T03:12:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365204#M311896 <P>您好</P> <P>感谢配合</P> <P>请参考以下方法复位打印机后，重新配置打印机（网络）再重新开启web并打印信息页测试，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761017193228.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/127742i25EC3499AEE08448/image-size/large?v=v2&amp;px=999" role="button" title="_0-1761017193228.png" alt="_0-1761017193228.png" /></span></P> <P>&nbsp;</P> Tue, 21 Oct 2025 03:27:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1365204#M311896 双鱼座鲨鱼 2025-10-21T03:27:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1366101#M312091 <P>解决了吗 我遇到的一台是改了地区就好了</P> Sat, 25 Oct 2025 09:32:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1366101#M312091 修机小王 2025-10-25T09:32:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1366124#M312096 <P>感谢分享</P> Sun, 26 Oct 2025 02:38:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-APP-sheng-jiHP-hou-wei-xin-yun-da-yin-wu-fa-tiao-zhuan/m-p/1366124#M312096 双鱼座鲨鱼 2025-10-26T02:38:29Z