https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365751#M311985 <P>您好</P> <P>请完成以下操作后，重新确认墨盒状态。</P> <P>1.就绪状态下，按【返回键】4次下进入support menu，ok键进入，<BR />2.下箭头找reset menu，ok键进入，<BR />3.下箭头找-semi-full reset，ok键执行复位。<BR />4.机器关机，需要手动重启机器。</P> <P>如果问题依旧，建议联系当地维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Thu, 23 Oct 2025 05:26:54 GMT 双鱼座鲨鱼 2025-10-23T05:26:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365651#M311947 <P>你好，近期打印机更换墨盒（黄色），安装后打印机不识别，无法打印，正品墨盒更换了多次。墨盒是正品，维护说是hp升级了墨盒芯片造成打印机不能识别，要等hp给出解决方案。请问是否有这种情况，您那能否出个解决办法。谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164333_91_216.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128053i3F314844DDF8687E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164333_91_216.png" alt="微信图片_20251022164333_91_216.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164335_92_216.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128056iB6BB23C189DF6823/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164335_92_216.png" alt="微信图片_20251022164335_92_216.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164335_93_216.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128057iAB048DBE7FDEC146/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164335_93_216.jpg" alt="微信图片_20251022164335_93_216.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164336_94_216.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128054i15159133FD6516BC/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164336_94_216.png" alt="微信图片_20251022164336_94_216.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164411_98_216.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128058iE61CC8A945C73DAB/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164411_98_216.jpg" alt="微信图片_20251022164411_98_216.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20251022164434_99_216.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128059i9E1474A1187932A1/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251022164434_99_216.jpg" alt="微信图片_20251022164434_99_216.jpg" /></span></P> Wed, 22 Oct 2025 08:51:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365651#M311947 沙漠小强 2025-10-22T08:51:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365671#M311950 <P>您好</P> <P>请点击：ews，在信息中确认打印机的固件版本，发图片给我，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1761132131504.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128069i2AD4A9322E3D41AB/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1761132131504.png" alt="_0-1761132131504.png" /></span></P> <P>&nbsp;</P> Wed, 22 Oct 2025 11:22:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365671#M311950 双鱼座鲨鱼 2025-10-22T11:22:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365735#M311977 <P>您好，目前打印机开机只显示必须更换墨盒，按什么键都没有用。无法进入页面，测试页是墨盒耗尽之前打印的，您看有用吗？</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="01.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128081i58BE3343E3F21B37/image-size/large?v=v2&amp;px=999" role="button" title="01.jpg" alt="01.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="02.jpg" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128082iEB113055DF7CC94E/image-size/large?v=v2&amp;px=999" role="button" title="02.jpg" alt="02.jpg" /></span></P> Thu, 23 Oct 2025 03:26:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365735#M311977 沙漠小强 2025-10-23T03:26:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365744#M311980 <P>您看是这个吗</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="03.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128088i9C0BCF9D16E8BE96/image-size/large?v=v2&amp;px=999" role="button" title="03.png" alt="03.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="04.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128085i923F024A91D097BF/image-size/large?v=v2&amp;px=999" role="button" title="04.png" alt="04.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="05.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128086iC9A2C44F3DC52793/image-size/large?v=v2&amp;px=999" role="button" title="05.png" alt="05.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="06.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128087iE99649984A9DE3DF/image-size/large?v=v2&amp;px=999" role="button" title="06.png" alt="06.png" /></span></P> Thu, 23 Oct 2025 04:21:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365744#M311980 沙漠小强 2025-10-23T04:21:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365751#M311985 <P>您好</P> <P>请完成以下操作后，重新确认墨盒状态。</P> <P>1.就绪状态下，按【返回键】4次下进入support menu，ok键进入，<BR />2.下箭头找reset menu，ok键进入，<BR />3.下箭头找-semi-full reset，ok键执行复位。<BR />4.机器关机，需要手动重启机器。</P> <P>如果问题依旧，建议联系当地维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Thu, 23 Oct 2025 05:26:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp9020da-yin-ji-qi-ye-gou-zhi-dehp-yuan-zhuang-mo-he-da-yin-bu-shi-bie/m-p/1365751#M311985 双鱼座鲨鱼 2025-10-23T05:26:54Z