https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1365884#M312027 <P>您好</P> <P>请在打印机就绪时，按打印机面板上的信息键（字母&nbsp; i ），等待打印机打印出信息页并在信息页上确认打印机ip地址。</P> <P>如上图，添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P> <P>然后请再次测试打印效果，谢谢。</P> Fri, 24 Oct 2025 01:44:50 GMT 双鱼座鲨鱼 2025-10-24T01:44:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363287#M311294 <P>电脑打印过程中，总是打印一部分就停了，页面剩下空白的，还会带出空白纸，没打完的任务会卡在里面，连接USB打印则没问题。用苹果手机直接打印时好时坏，如果能完整打印出来，打印速度比正常慢，如果打印不出来任务也会卡在里面，需要关闭打印机才能清除。多次重装驱动都不能解决。</P> Tue, 07 Oct 2025 14:27:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363287#M311294 liuwei702 2025-10-07T14:27:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363290#M311297 <P>您好</P> <P><SPAN>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</SPAN></P> <P><SPAN>具体要求如下：</SPAN></P> <P>1 <SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</SPAN></P> <P>2 <SPAN>打印机连接到</SPAN>2.4g <SPAN>网络，使用英文或英文</SPAN>+<SPAN>数字（不支持中文）</SPAN></P> <P>3 <SPAN>带宽调整为</SPAN>20M</P> <P>4 <SPAN>使用信道</SPAN>13</P> <P>5<SPAN>关闭</SPAN>wmm<SPAN>（如果找不到可忽略）</SPAN></P> <P><SPAN>谢谢</SPAN></P> <P>&nbsp;</P> Tue, 07 Oct 2025 23:25:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363290#M311297 双鱼座鲨鱼 2025-10-07T23:25:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363373#M311342 <P>打印机刚开始一段时间没有问题，之前用410的机子也一直没问题，路由器没有改变过</P><P>&nbsp;</P> Wed, 08 Oct 2025 11:26:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363373#M311342 liuwei702 2025-10-08T11:26:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363375#M311343 <P>以上几点路由器都设置好的，还是不能无线打印</P> Wed, 08 Oct 2025 12:14:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363375#M311343 liuwei702 2025-10-08T12:14:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363716#M311459 <P>您好</P> <P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Sat, 11 Oct 2025 01:07:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1363716#M311459 双鱼座鲨鱼 2025-10-11T01:07:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1365832#M312013 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-10-23_165600_786.png" style="width: 462px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128124i7705EF311F51C6A3/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-10-23_165600_786.png" alt="ScreenShot_2025-10-23_165600_786.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-10-23_165628_264.png" style="width: 458px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128125iE4E03C1387BE0260/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-10-23_165628_264.png" alt="ScreenShot_2025-10-23_165628_264.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-10-23_165644_808.png" style="width: 460px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128126i70DA1DA36CB60F5A/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-10-23_165644_808.png" alt="ScreenShot_2025-10-23_165644_808.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-10-23_165704_027.png" style="width: 461px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128127i6FD2B15E66DCA382/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-10-23_165704_027.png" alt="ScreenShot_2025-10-23_165704_027.png" /></span></P> Thu, 23 Oct 2025 09:01:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1365832#M312013 liuwei702 2025-10-23T09:01:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1365884#M312027 <P>您好</P> <P>请在打印机就绪时，按打印机面板上的信息键（字母&nbsp; i ），等待打印机打印出信息页并在信息页上确认打印机ip地址。</P> <P>如上图，添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P> <P>然后请再次测试打印效果，谢谢。</P> Fri, 24 Oct 2025 01:44:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1365884#M312027 双鱼座鲨鱼 2025-10-24T01:44:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366655#M312213 <P>按这个方法设置了，用电脑试着打印几次，倒是打印完整了，但是超级超级慢，1分钟打印不出一页。用苹果手机打印时，打印一点就卡死，无法取消任务，只能重启打印机</P> Wed, 29 Oct 2025 07:52:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366655#M312213 liuwei702 2025-10-29T07:52:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366657#M312215 <P>用电脑无线打了两行字又长时间卡住不动了</P> Wed, 29 Oct 2025 07:59:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366657#M312215 liuwei702 2025-10-29T07:59:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366666#M312219 <P>一页近半小时才打印出来</P> Wed, 29 Oct 2025 09:11:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366666#M312219 liuwei702 2025-10-29T09:11:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366744#M312241 <P>您好</P> <P>可以通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择standard tcp/ip端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P> <P>deskjet 1000驱动：<BR /><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A>&nbsp;&nbsp;<BR />然后用hp deskjet 1000驱动测试打印，谢谢。</P> Thu, 30 Oct 2025 02:15:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366744#M312241 双鱼座鲨鱼 2025-10-30T02:15:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366794#M312264 <P>一直不能解决，重新安装驱动也不行，变成驱动程序无法使用<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-10-30_170136_645.png" style="width: 557px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128378iE963A34D104AF0B9/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-10-30_170136_645.png" alt="ScreenShot_2025-10-30_170136_645.png" /></span></P> Thu, 30 Oct 2025 09:02:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366794#M312264 liuwei702 2025-10-30T09:02:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366992#M312327 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128470iE76D85F058AD7198/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span>这个驱动以前你们客服给过我，我直接安装也是不行。我用你说的方法选择端口从磁盘安装，但下载下来直接是exe文件，并不是压缩文件，没办法找到inf文件</P> Fri, 31 Oct 2025 13:03:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1366992#M312327 liuwei702 2025-10-31T13:03:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367016#M312331 <P>您好</P> <P>请先通过win rar 或 win zip 解压exe文件，谢谢。</P> Sat, 01 Nov 2025 03:17:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367016#M312331 双鱼座鲨鱼 2025-11-01T03:17:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367201#M312393 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-11-03_114609_397.png" style="width: 607px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128517iB470B4305D4A09A5/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-11-03_114609_397.png" alt="ScreenShot_2025-11-03_114609_397.png" /></span><BR />这是让我压缩不是解压呀，这文件是压缩文件吗？</P> Mon, 03 Nov 2025 03:48:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367201#M312393 liuwei702 2025-11-03T03:48:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367275#M312425 <P>您好</P> <P>win11需要先 打开解压软件。</P> <P>然后按住解压的驱动包并将其拖到红框位置即可完成解压，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1762171063074.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128541i6B491BADEECE78E7/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1762171063074.png" alt="_0-1762171063074.png" /></span></P> <P>&nbsp;</P> Mon, 03 Nov 2025 11:58:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367275#M312425 双鱼座鲨鱼 2025-11-03T11:58:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367696#M312568 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 697px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128638i7DE3525FFFA6A6FD/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128640i8BB7744107BA92E4/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span></P><P>按方法安装了，但是打印非常非常慢</P> Thu, 06 Nov 2025 11:50:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367696#M312568 liuwei702 2025-11-06T11:50:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367702#M312571 <P>极其慢的速度打印了几页，打了几行又打不出来了</P> Thu, 06 Nov 2025 13:32:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367702#M312571 liuwei702 2025-11-06T13:32:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367767#M312592 <P>您好</P> <P>如果更换驱动无效，有条件建议使用手机或其它电脑测试，谢谢。</P> Fri, 07 Nov 2025 05:31:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1367767#M312592 双鱼座鲨鱼 2025-11-07T05:31:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1368056#M312690 <P>苹果手机也是无法打印的，今天连着数据线都无法打印了</P> Mon, 10 Nov 2025 14:01:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-bu-wan-zheng/m-p/1368056#M312690 liuwei702 2025-11-10T14:01:14Z