https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367382#M312470 <P>感谢配合。</P> <P>请将自定义好的word另存为pdf格式，然后请打印自定义尺寸的pdf文件测试，谢谢。</P> Tue, 04 Nov 2025 05:21:02 GMT 双鱼座鲨鱼 2025-11-04T05:21:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366817#M312273 <P>打印机设置中自定义了195mm*270mm的尺寸的纸张，纸盒内装入改尺寸的纸张，点打印后显示传输了任务，但是打印机不能正常走纸。打印机设置换成A4或者A5，均能正常打印。</P> Thu, 30 Oct 2025 10:18:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366817#M312273 Lapras 2025-10-30T10:18:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366826#M312277 <P>您好</P> <P>请提供设置自定义纸操作过程及完整的打印操作过程截图，以便确认问题，谢谢。</P> Thu, 30 Oct 2025 11:28:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366826#M312277 双鱼座鲨鱼 2025-10-30T11:28:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366969#M312324 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="01.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128453i4BD2A0D63FA0BDCD/image-size/large?v=v2&amp;px=999" role="button" title="01.png" alt="01.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="02.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128454i41579808F7811EBB/image-size/large?v=v2&amp;px=999" role="button" title="02.png" alt="02.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="03.png" style="width: 780px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128455i797DB0B7CE1FAA7F/image-size/large?v=v2&amp;px=999" role="button" title="03.png" alt="03.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="05.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128460i90E41BEC8072B6CD/image-size/large?v=v2&amp;px=999" role="button" title="05.png" alt="05.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="06.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128461i408D8C76AA0C41A1/image-size/large?v=v2&amp;px=999" role="button" title="06.png" alt="06.png" /></span></P><P>点了打印以后，打印任务栏里面最后显示已打印，但是打印机并未走纸，打印机面板上绿灯一直在闪</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="绿灯闪烁" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128462iA54335977670069B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20251031_165934.jpg" alt="绿灯闪烁" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">绿灯闪烁</span></span></P> Fri, 31 Oct 2025 09:01:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1366969#M312324 Lapras 2025-10-31T09:01:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367023#M312337 <P>您好</P> <P>感谢配合，以上操作没有问题。</P> <P>请在电脑上新建一个word文档，页面尺寸调整为与自定义纸张尺寸一致后，打印word测试，谢谢。</P> Sat, 01 Nov 2025 03:49:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367023#M312337 双鱼座鲨鱼 2025-11-01T03:49:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367247#M312411 <P>依然不能正常走纸，电源按键灯一直闪烁</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20251103-154622.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128528i211FC250AA98CFB6/image-size/large?v=v2&amp;px=999" role="button" title="QQ20251103-154622.png" alt="QQ20251103-154622.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128529i18F433EDFF9EFB84/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128530i4C35A2ECCDD1EAA4/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P> Mon, 03 Nov 2025 07:48:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367247#M312411 Lapras 2025-11-03T07:48:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367249#M312413 <P>感谢配合</P> <P>打印机设置好自定义纸后，不需要再调整打印机驱动。</P> <P>打印word时，直接将页面尺寸调整为自定义好的尺寸，直接打印即可。</P> <P>谢谢</P> Mon, 03 Nov 2025 07:53:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367249#M312413 双鱼座鲨鱼 2025-11-03T07:53:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367255#M312417 <P>Word页面设置中设为自定义纸张后，打印机属性里纸张也会自动变为自定义纸张，没有人工改动，无法打印</P> Mon, 03 Nov 2025 09:12:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367255#M312417 Lapras 2025-11-03T09:12:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367311#M312446 <P>您好</P> <P>请重新下载并安装：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M28/Basic_Webpack_x64-46.5.2645-LJM28-M31_UWL_Basicx64_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M28/Basic_Webpack_x64-46.5.2645-LJM28-M31_UWL_Basicx64_Webpack.exe</A></P> <P>安装过程请发图片给我。</P> <P>安装完成后，重打印测试页。</P> <P>如果测试页打印正常，请使用新安装的驱动测试自定义打印，谢谢。</P> Mon, 03 Nov 2025 13:41:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367311#M312446 双鱼座鲨鱼 2025-11-03T13:41:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367381#M312469 <P>依然还是老样子，没有解决</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 766px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128567iBA3CDDED08AAAE1C/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 774px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128565i4FB972BEDEBA1E29/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 770px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128566iE15DB4EC2BD948F4/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="4.png" style="width: 774px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128564iBF8A1F32051E432C/image-size/large?v=v2&amp;px=999" role="button" title="4.png" alt="4.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 780px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128568i4077048CF894CBFC/image-size/large?v=v2&amp;px=999" role="button" title="5.png" alt="5.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6.png" style="width: 769px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128569i1B639B530C2AA901/image-size/large?v=v2&amp;px=999" role="button" title="6.png" alt="6.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7.png" style="width: 776px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128570i747F7ACF6DE03CCB/image-size/large?v=v2&amp;px=999" role="button" title="7.png" alt="7.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8.png" style="width: 791px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128571iE2C649905BC3630B/image-size/large?v=v2&amp;px=999" role="button" title="8.png" alt="8.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="9.png" style="width: 758px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128572iF64C512F2ED696B1/image-size/large?v=v2&amp;px=999" role="button" title="9.png" alt="9.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="10.png" style="width: 788px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128573i7E185C63857408F4/image-size/large?v=v2&amp;px=999" role="button" title="10.png" alt="10.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="44.png" style="width: 771px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128574iEB0D3C82DDB98733/image-size/large?v=v2&amp;px=999" role="button" title="44.png" alt="44.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20251104_125009.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128576iE43E4FEB530666B2/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20251104_125009.jpg" alt="IMG_20251104_125009.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ20251104-124953.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128575i5C947F7BB690BF2F/image-size/large?v=v2&amp;px=999" role="button" title="QQ20251104-124953.png" alt="QQ20251104-124953.png" /></span></P> Tue, 04 Nov 2025 04:53:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367381#M312469 Lapras 2025-11-04T04:53:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367382#M312470 <P>感谢配合。</P> <P>请将自定义好的word另存为pdf格式，然后请打印自定义尺寸的pdf文件测试，谢谢。</P> Tue, 04 Nov 2025 05:21:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367382#M312470 双鱼座鲨鱼 2025-11-04T05:21:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367422#M312480 <P>依然不行</P> Tue, 04 Nov 2025 07:49:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367422#M312480 Lapras 2025-11-04T07:49:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367435#M312485 <P>您好</P> <P>目前来看，打印机驱动和应用软件的问题基本排除，有条件建议更换其它电脑测试。</P> <P>谢谢</P> Tue, 04 Nov 2025 08:18:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yong-zi-ding-yi-chi-cun-de-zhi-zhang-wu-fa-da-yin/m-p/1367435#M312485 双鱼座鲨鱼 2025-11-04T08:18:48Z