https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367609#M312538 <P>您好</P> <P>请删除并重新安装手机上的hp app软件。</P> <P>然后在hp app软件中重新添加/配置打印机后，分别测试打印/扫描功能是否正常。</P> <P>谢谢</P> Thu, 06 Nov 2025 01:07:55 GMT 双鱼座鲨鱼 2025-11-06T01:07:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367543#M312537 <P>之前的 app&nbsp; smart hp</P><P>一切正常，升级到了现在的 hp app，就那个深蓝色的。就出现了无法扫描的错误</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error1573_0-1762335484915.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/128624i6A2494566AA4812F/image-size/medium?v=v2&amp;px=400" role="button" title="error1573_0-1762335484915.jpeg" alt="error1573_0-1762335484915.jpeg" /></span></P><P>&nbsp;</P> Wed, 05 Nov 2025 09:38:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367543#M312537 error1573 2025-11-05T09:38:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367609#M312538 <P>您好</P> <P>请删除并重新安装手机上的hp app软件。</P> <P>然后在hp app软件中重新添加/配置打印机后，分别测试打印/扫描功能是否正常。</P> <P>谢谢</P> Thu, 06 Nov 2025 01:07:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367609#M312538 双鱼座鲨鱼 2025-11-06T01:07:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367648#M312559 <P>重启打印机后恢复了</P> Thu, 06 Nov 2025 04:59:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367648#M312559 error1573 2025-11-06T04:59:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367652#M312560 <P>感谢反馈。</P> Thu, 06 Nov 2025 05:24:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-banhp-app-wu-fa-shi-yong-sao-miao-gong-neng/m-p/1367652#M312560 双鱼座鲨鱼 2025-11-06T05:24:43Z