https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369827#M313400 <P>hp scan是不是也需要下载？台式机目前没在手边，之前尝试的时候下载了windows scan，也无法扫描。之前打印机没有在台式机上使用过扫描的功能，是驱动的问题吗？但我看hp smart那里是会自动安装驱动？</P> Thu, 27 Nov 2025 07:50:30 GMT 咸鱼爱睡觉 2025-11-27T07:50:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369732#M313364 <P>在笔记本电脑上下载hp smart并用usb连接打印机后可以正常使用扫描仪，但在台式机上下载了hp smart后显示无法访问扫描仪，应该如何解决？</P> Wed, 26 Nov 2025 08:51:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369732#M313364 咸鱼爱睡觉 2025-11-26T08:51:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369734#M313365 <P>您好</P> <P>请在电脑上打开hp scan，先确认一下hp scan扫描是否正常，谢谢。</P> Wed, 26 Nov 2025 09:08:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369734#M313365 双鱼座鲨鱼 2025-11-26T09:08:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369827#M313400 <P>hp scan是不是也需要下载？台式机目前没在手边，之前尝试的时候下载了windows scan，也无法扫描。之前打印机没有在台式机上使用过扫描的功能，是驱动的问题吗？但我看hp smart那里是会自动安装驱动？</P> Thu, 27 Nov 2025 07:50:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369827#M313400 咸鱼爱睡觉 2025-11-27T07:50:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369840#M313406 <P>您好</P> <P>麻烦重新安装打印机完整版驱动后，再重新测试。</P> <P>win11系统安装打印机完整版驱动后会生成hp smart和hp mfp scan。</P> <P>可通过hp smart和hp mfp scan分别测试扫描，谢谢。</P> Thu, 27 Nov 2025 09:15:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/zai-tai-shi-ji-shang-xia-zaihp-smart-hou-chu-xian-wu-fa-fang-wen-sao-miao-yi-de-qing-kuang/m-p/1369840#M313406 双鱼座鲨鱼 2025-11-27T09:15:07Z