https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370455#M313628 <P>您好</P> <P>请帮忙查看 打印机，能打印的电脑，不能打印的电脑的ip地址，子网掩码，网关，以便确认问题，谢谢。</P> <P>注：</P> <P>打印机--面板--设置--报告--网络配置页/摘要</P> <P>电脑</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑ip地址.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129374i3E696990999A4EDF/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑ip地址.jpg" alt="查询电脑ip地址.jpg" /></span></P> <P>期待您的反馈，谢谢。</P> <P> </P> Wed, 03 Dec 2025 03:18:55 GMT 双鱼座鲨鱼 2025-12-03T03:18:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370444#M313623 <P>我的电脑配置了M277n打印机，也下载了对应的驱动，使用HP Smart可以调用打印机进行扫描，也可以打印打印机报告。但是从其他应用如WPS等调用打印机进行打印，无法打印成功，文件进入打印队列后，会很快消失，也不报错。同一局域网内其他人员可以正常连接打印。另同一局域网内还有一台小的HP打印机和佳能打印机，我的电脑可以正常连接正常打印。很神奇的现象，目前找不到是哪里的问题，想解决却无从下手。如果是我电脑的问题，佳能和另一台HP可以正常打印，如果是打印机的问题，其他同事又可以正常调用这台打印机。很绝望。</P> Wed, 03 Dec 2025 02:48:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370444#M313623 王言之 2025-12-03T02:48:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370455#M313628 <P>您好</P> <P>请帮忙查看 打印机，能打印的电脑，不能打印的电脑的ip地址，子网掩码，网关，以便确认问题，谢谢。</P> <P>注：</P> <P>打印机--面板--设置--报告--网络配置页/摘要</P> <P>电脑</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑ip地址.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129374i3E696990999A4EDF/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑ip地址.jpg" alt="查询电脑ip地址.jpg" /></span></P> <P>期待您的反馈，谢谢。</P> <P> </P> Wed, 03 Dec 2025 03:18:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370455#M313628 双鱼座鲨鱼 2025-12-03T03:18:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370657#M313691 <P>因为是公司的局域网不方便提供具体IP，我大致说明一下吧</P><P>打印机IP是：***.***.***.101</P><P>我的电脑IP是：***.***.***.1</P><P>可以打印的电脑IP是：***.***.***.42</P><P>子网掩码全都是255.255.255.0</P><P>网关全都是：***.***.***.254</P><P>相互之间都可以ping通的，打印机我也用USB尝试了连接，可以连接上，使用Smart可以控制打印机扫描、打印打印机报告，但是打印文档就不行，哪怕用Smart先打印打印机报告正常打印出来了，然后使用Smart打印功能选择要打印的文件，打印机还是不打印。电脑在打印文档是选择打印机打印，也会进到打印机队列，然后消失，看现象像是打印机正常打印文档打印完成从队列中消失了，但实际上打印机就没打印。</P> Thu, 04 Dec 2025 06:05:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370657#M313691 王言之 2025-12-04T06:05:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370685#M313703 <P>您好</P> <P>感谢配合</P> <P>请在不能打印的电脑上打开控制面板--设备和打印机--找到打印机图标。</P> <P>右击它--打印机属性--端口。</P> <P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Thu, 04 Dec 2025 07:59:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370685#M313703 双鱼座鲨鱼 2025-12-04T07:59:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370742#M313718 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764894872769.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129474i813A2EEAE9A987FF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764894872769.png" alt="_0-1764894872769.png" /></span></P><P>&nbsp;</P> Fri, 05 Dec 2025 00:35:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370742#M313718 王言之 2025-12-05T00:35:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370772#M313724 <P>您好</P> <P>感谢您的配合。</P> <P>先确认打印机ip地址（方法如下图）</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764902822390.png" style="width: 757px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129483i5CC4BE4F94D20617/image-dimensions/757x70?v=v2" width="757" height="70" role="button" title="_0-1764902822390.png" alt="_0-1764902822390.png" /></span></P> <P>然后点击：添加端口-- 选择standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1764902888463.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129484iBE7EA25EC2C07DC1/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1764902888463.png" alt="_1-1764902888463.png" /></span></P> <P>然后再重新测试打印，谢谢。</P> <P>&nbsp;</P> Fri, 05 Dec 2025 02:49:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370772#M313724 双鱼座鲨鱼 2025-12-05T02:49:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370808#M313737 <P>配置了，还是无法打印。现象是一样的，选择打印，打印队列中也有，一会后消失了。但是打印机没打印。另一台电脑打印正常。</P> Fri, 05 Dec 2025 07:02:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370808#M313737 王言之 2025-12-05T07:02:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370809#M313738 <P>您好</P> <P>请在不能打印的电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P> <P>请帮忙确认不能打印的电脑能否访问打印机主页，谢谢。</P> Fri, 05 Dec 2025 07:05:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370809#M313738 双鱼座鲨鱼 2025-12-05T07:05:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370816#M313740 <P>可以打开，并且打印报告也是可以正常打印出来的。就是打印文件就不行了，打印不出来。包括从windows系统这里打印测试页也就打印不出来，应该是我的电脑系统缺了文件，导致电脑向打印机传输文件的时候传不过去。虽然会进打印队列，但是进了队列传到打印机传不过去，打印机不工作。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764918848663.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129498i33F65CC103AE6D62/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764918848663.png" alt="_0-1764918848663.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1764918922165.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129499i052CD80F7EB654F7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1764918922165.png" alt="_1-1764918922165.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 Dec 2025 07:17:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370816#M313740 王言之 2025-12-05T07:17:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370818#M313742 <P>您好</P> <P>请下载并安装：</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/COL60660/kj-145876-2/HP_LaserJet_M277_PCL6_Win8_Plus_Print_Driver_no_Installer_15343_1.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/COL60660/kj-145876-2/HP_LaserJet_M277_PCL6_Win8_Plus_Print_Driver_no_Installer_15343_1.exe</A>&nbsp;</P> <P>请选择standard tcp/ip类型的端口后，将其设置为默认打印机，再重新测试打印，谢谢。</P> Fri, 05 Dec 2025 07:26:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370818#M313742 双鱼座鲨鱼 2025-12-05T07:26:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370825#M313745 <P>发我的这个安装会报错，可能是版本不对，我在官网下载了HP_Color_LJ_Pro_MFP_M277-full-solution-22047 .exe可以正常安装，不过打印是一样的现象，可以调用扫描和打印打印机报告，但是文件还是无法正常打印。使用USB和TCP/IP端口添加打印机并设为默认。没效果。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764922352157.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129501i3DB19A44CC68089E/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764922352157.png" alt="_0-1764922352157.png" /></span></P><P>&nbsp;</P> Fri, 05 Dec 2025 08:12:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370825#M313745 王言之 2025-12-05T08:12:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370827#M313747 <P>您好</P> <P><SPAN>（电脑上需要重新匹配或安装最新版</SPAN>.net framework<SPAN>）</SPAN></P> <P><SPAN>如果电脑上只安装了一台打印机，请打开电脑的</SPAN>C:\Windows\System32\spool\drivers\x64\3<SPAN>，删除</SPAN>3<SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</SPAN></P> <P><SPAN>如果问题依旧，请清空电脑上的临时文件夹（</SPAN>temp<SPAN>），关闭</SPAN>/<SPAN>卸载电脑上的防御软件（例如：</SPAN>360<SPAN>软件），请再重新安装打印机完整版驱动测试。</SPAN></P> <P><SPAN>谢谢</SPAN></P> Fri, 05 Dec 2025 08:18:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370827#M313747 双鱼座鲨鱼 2025-12-05T08:18:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370836#M313753 <P>按照知道的步骤安装了最新版的.net Framework，清空文件3内的文件后，前面发我的安装驱动软件也安装好了，并设置为默认打印机。还是无法打印，我是学计算机的，学的不精不过这些基础配置我是没有配错的，不用担心我不会操作没有按照指导步骤操作。打开HP Smart可以操作扫描和打印打印机报告，使用HP Smart打印文档功能选择PDF文件进入打印步骤，打印机是不会打印的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764927063937.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129503i6995A2F98535FCDA/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764927063937.png" alt="_0-1764927063937.png" /></span>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1764927359212.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129504i5ED10DBB460C8469/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1764927359212.png" alt="_1-1764927359212.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 Dec 2025 09:36:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370836#M313753 王言之 2025-12-05T09:36:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370838#M313754 <P>您好</P> <P>请按以下方法操作并提供完整操作过程截图，以便确认问题。</P> <P>方法：</P> <P>请在电脑上打开 设备和打印机-添加打印机-我需要的打印机未被列出-手动添加-选择正确的端口（standard tcp/ip）-下一步-厂商选择hp - 型号选择 hp color laserjet 2700/2800均可 - 下一步 - 下一步安装至完成即可。</P> <P>然后通用&nbsp;hp color laserjet 2700/2800测试打印，谢谢。</P> Fri, 05 Dec 2025 09:44:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370838#M313754 双鱼座鲨鱼 2025-12-05T09:44:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370847#M313757 <P>不知道是不是已经装了驱动，我选择了替换当前的驱动程序，可以直接到下一步了，没让选择</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764928082700.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129506i66B448A9D89CCCD6/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764928082700.png" alt="_0-1764928082700.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1764928101193.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129507iE078617CEC58125E/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1764928101193.png" alt="_1-1764928101193.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1764928178305.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129508i06B7C77D54D0D639/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1764928178305.png" alt="_2-1764928178305.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_3-1764928274410.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129509i8360DB646D6AF1AD/image-size/medium?v=v2&amp;px=400" role="button" title="_3-1764928274410.png" alt="_3-1764928274410.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_4-1764928284196.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129510iBE040CB7E602AB8F/image-size/medium?v=v2&amp;px=400" role="button" title="_4-1764928284196.png" alt="_4-1764928284196.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_5-1764928298710.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129511i66D5745A88D7EF46/image-size/medium?v=v2&amp;px=400" role="button" title="_5-1764928298710.png" alt="_5-1764928298710.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 05 Dec 2025 09:52:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370847#M313757 王言之 2025-12-05T09:52:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370849#M313758 <P>我从打印机属性中尝试进行更改</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764928419986.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129512i0E2BA25183F1EDE5/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764928419986.png" alt="_0-1764928419986.png" /></span></P><P>&nbsp;</P> Fri, 05 Dec 2025 09:53:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370849#M313758 王言之 2025-12-05T09:53:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370850#M313759 <P>您好</P> <P>请参考我为您提供的方法，一步一步操作。</P> <P>如果找不到<SPAN>&nbsp;hp color laserjet 2700/2800，请点击：windows更新后，等待完成打印机列表更新后，再重新选择&nbsp;hp color laserjet 2700/2800，</SPAN>谢谢。</P> Fri, 05 Dec 2025 09:56:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370850#M313759 双鱼座鲨鱼 2025-12-05T09:56:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370851#M313760 <P>我从打印机属性管理中修改了打印驱动为HP Color LaserJet 2800 Series PS驱动，可以正常打印了。不过不清楚这个是什么原因？是因为我的电脑不支持原型号的打印机驱动吗？</P> Fri, 05 Dec 2025 10:02:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1370851#M313760 王言之 2025-12-05T10:02:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1371013#M313808 <P>感谢采纳</P> <P>以上问题应该是操作系统的问题。</P> <P>如果color laserjet 2700/2800可以正常使用，可以先测试一段时间。</P> <P>谢谢</P> Mon, 08 Dec 2025 05:53:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wo-de-dian-nao-pei-zhi-leM277n-da-yin-ji-ye-xia-zai-le-dui-ying-de-qu-dong-tong-yi-ju-yu-wang-nei-qi-ta-dian-nao-ke-yi-lian-jie-da-yin-jiu-wo-de-bu-neng-da-yin/m-p/1371013#M313808 双鱼座鲨鱼 2025-12-08T05:53:33Z