https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370471#M313634 <P>您好</P> <P>感谢配合</P> <P>请点击 设置选项卡，找到打印机还原默认设置选项，将打印机还原默认设置。</P> <P>然后在手机端无线中搜索并连接打印机并重新将打印机加入无线。</P> <P>最后，再选择web选项卡，开启web并打印信息页测试，谢谢。</P> Wed, 03 Dec 2025 04:52:37 GMT 双鱼座鲨鱼 2025-12-03T04:52:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370381#M313600 <P>连接无线网后，云打印功能无法<span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="微信图片_20251202182100_137_265.jpg" style="width: 315px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129352i29813F831BDDAE3D/image-dimensions/315x695?v=v2" width="315" height="695" role="button" title="微信图片_20251202182100_137_265.jpg" alt="微信图片_20251202182100_137_265.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="微信图片_20251202182101_138_265.jpg" style="width: 363px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129353iF6FA74500D434336/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20251202182101_138_265.jpg" alt="微信图片_20251202182101_138_265.jpg" /></span>正常使用。恢复出厂设置、HP安全擦除后再连接网络，云打印功能还是不能正常使用，尽快帮忙处理，谢谢</P> Tue, 02 Dec 2025 10:24:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370381#M313600 207374 2025-12-02T10:24:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370390#M313602 <P>您好</P> <P>请点击工具选项卡--打印机更新，确认打印机固件是否已经升至最新，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764683426595.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129354iABB56E9F471DEF7A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1764683426595.png" alt="_0-1764683426595.png" /></span></P> <P>&nbsp;</P> Tue, 02 Dec 2025 13:51:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370390#M313602 双鱼座鲨鱼 2025-12-02T13:51:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370401#M313603 <P>已经是最新固件。</P> Tue, 02 Dec 2025 14:48:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370401#M313603 207374 2025-12-02T14:48:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370471#M313634 <P>您好</P> <P>感谢配合</P> <P>请点击 设置选项卡，找到打印机还原默认设置选项，将打印机还原默认设置。</P> <P>然后在手机端无线中搜索并连接打印机并重新将打印机加入无线。</P> <P>最后，再选择web选项卡，开启web并打印信息页测试，谢谢。</P> Wed, 03 Dec 2025 04:52:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370471#M313634 双鱼座鲨鱼 2025-12-03T04:52:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370582#M313668 <P>已经弄好了,打印机出厂主板机器信息有问题</P> Wed, 03 Dec 2025 15:17:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370582#M313668 207374 2025-12-03T15:17:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370703#M313709 <P>感谢反馈</P> Thu, 04 Dec 2025 08:54:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4925da-yin-ji-yun-da-yin-bu-neng-shi-yong/m-p/1370703#M313709 双鱼座鲨鱼 2025-12-04T08:54:21Z