https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370868#M313769 <P>新买的HP Smart tank 593多功能一体机，今天连接上后，打印机没问题了，但是扫描仪不行，下载了HP Smart软件，提示扫描仪有问题，重新启动多次也不行，是没设置好，还是机器本身出了问题，一开始，扫描车也前后走一次。</P> Fri, 05 Dec 2025 13:40:36 GMT 东坡1980 2025-12-05T13:40:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370868#M313769 <P>新买的HP Smart tank 593多功能一体机，今天连接上后，打印机没问题了，但是扫描仪不行，下载了HP Smart软件，提示扫描仪有问题，重新启动多次也不行，是没设置好，还是机器本身出了问题，一开始，扫描车也前后走一次。</P> Fri, 05 Dec 2025 13:40:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370868#M313769 东坡1980 2025-12-05T13:40:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370873#M313771 <P>您好</P> <P>请先确认复印功能是否正常。</P> <P>如果可以正常复印，如果复印功能可以正常使用，请在电脑上分别通过hp scan、hp smart、windows 传真和扫描 重新测试扫描，谢谢。</P> Sat, 06 Dec 2025 00:14:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370873#M313771 双鱼座鲨鱼 2025-12-06T00:14:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370885#M313775 <P>复印功能不能用，出代码了，我打售后了，说扫描仪有问题，得检修，谢谢</P> Sat, 06 Dec 2025 01:46:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370885#M313775 东坡1980 2025-12-06T01:46:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370891#M313776 <P>您好</P> <P>感谢反馈</P> <P>如果打印机已经提示：E5，大多数情况下是打印机的扫描头出现故障 。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1764990309108.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129517iF143A82FD651C91B/image-size/large?v=v2&amp;px=999" role="button" title="_0-1764990309108.png" alt="_0-1764990309108.png" /></span></P> <P>后续遇到问题，请及时联系我们，谢谢。</P> <P>&nbsp;</P> Sat, 06 Dec 2025 03:06:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-593-an-zhuang-hou-ti-shi-sao-miao-yi-you-wen-ti-bu-neng-sao-miao-kai-guan-ji-ci-ye-bu-xing-shi-ji-qi-ben-shen-de-wen-ti-hai-shi-mei-you-she-zhi-hao/m-p/1370891#M313776 双鱼座鲨鱼 2025-12-06T03:06:10Z