https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371151#M313864 <P>但开机没有自检，硒鼓和定影都不转</P> Tue, 09 Dec 2025 07:26:12 GMT ZDJ 2025-12-09T07:26:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371128#M313851 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-12-09_114335_940.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129583i6623B3E2DB5B2E99/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-12-09_114335_940.png" alt="ScreenShot_2025-12-09_114335_940.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-12-09_114251_348.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129584iBED5CA33095EFDEB/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-12-09_114251_348.png" alt="ScreenShot_2025-12-09_114251_348.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2025-12-09_114308_306.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129585i90B021B0929AB35C/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2025-12-09_114308_306.png" alt="ScreenShot_2025-12-09_114308_306.png" /></span></P> Tue, 09 Dec 2025 03:44:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371128#M313851 ZDJ 2025-12-09T03:44:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371136#M313854 <P>您好</P> <P>请分别通过usb或网线连接打印机，确认打印机能否联机？</P> <P>如果打印机仍可联机，可以通过打印机(ews)主页--事件日志，分析打印机故障原因。</P> <P>如果打印机不能联机，可能和打印机主板有关，建议联系当地维修中心具体检测打印机。</P> <P>这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/ish_10961443-11496959-16" target="_blank">https://support.hp.com/cn-zh/document/ish_10961443-11496959-16</A>&nbsp;<BR />给您带来不带，敬请谅解。</P> Tue, 09 Dec 2025 04:41:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371136#M313854 双鱼座鲨鱼 2025-12-09T04:41:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371151#M313864 <P>但开机没有自检，硒鼓和定影都不转</P> Tue, 09 Dec 2025 07:26:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371151#M313864 ZDJ 2025-12-09T07:26:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371152#M313865 <DIV class="auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space">您好！</DIV> <DIV class="auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space">非常抱歉，由于打印机故障原因比较复杂，线上咨询仅能了解基础症状，无法通过文字沟通完成全面检测与精准判断。为了彻底解决您的设备问题，避免因误判导致故障加重，<STRONG>建议您尽快联系当地的官方授权维修中心</STRONG>，由专业技术人员对打印机进行线下拆机检测与全面排查。</DIV> <DIV class="auto-hide-last-sibling-br paragraph-pP9ZLC paragraph-element br-paragraph-space">此次未能在线上为您提供直接有效的解决方案，给您带来了不便，我们深表歉意，敬请您谅解！</DIV> Tue, 09 Dec 2025 07:36:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP72425kai-ji-ping-mu-mei-xian-shi-kai-ji-jian-shan-shuo/m-p/1371152#M313865 双鱼座鲨鱼 2025-12-09T07:36:33Z