https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-color-laser-mfp179-Fnw-da-yin-ji-sao-miao-gong-neng-shi-xiao/m-p/1371232#M313893 <P>办公室打印机型号：hp color laser mfp179 Fnw</P><P>问题: 扫描功能失效</P><P>偶发还是常发: 常发 办公室其他同事并无此问题</P><P>异常图片：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 541px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129607i87BB83CEEDE25AF2/image-dimensions/541x308?v=v2" width="541" height="308" role="button" title="1.png" alt="1.png" /></span></P><P>同事电脑正常设置：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129608i0B4AE1224C2257C1/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P><P>有下拉菜单的&nbsp;&nbsp;</P><P>&nbsp;</P> Wed, 10 Dec 2025 04:01:14 GMT robinzhou_honor 2025-12-10T04:01:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-color-laser-mfp179-Fnw-da-yin-ji-sao-miao-gong-neng-shi-xiao/m-p/1371232#M313893 <P>办公室打印机型号：hp color laser mfp179 Fnw</P><P>问题: 扫描功能失效</P><P>偶发还是常发: 常发 办公室其他同事并无此问题</P><P>异常图片：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 541px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129607i87BB83CEEDE25AF2/image-dimensions/541x308?v=v2" width="541" height="308" role="button" title="1.png" alt="1.png" /></span></P><P>同事电脑正常设置：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129608i0B4AE1224C2257C1/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P><P>有下拉菜单的&nbsp;&nbsp;</P><P>&nbsp;</P> Wed, 10 Dec 2025 04:01:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-color-laser-mfp179-Fnw-da-yin-ji-sao-miao-gong-neng-shi-xiao/m-p/1371232#M313893 robinzhou_honor 2025-12-10T04:01:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-color-laser-mfp179-Fnw-da-yin-ji-sao-miao-gong-neng-shi-xiao/m-p/1371234#M313895 <P>您好</P> <P>可尝试重新下载并安装 hp color laser mfp179 Fnw 打印机 完整版驱动后，重新测试。</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP_178_179_Full_Software_and_Drivers_1.20.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP_178_179_Full_Software_and_Drivers_1.20.exe</A></P> <P>同时，可分别通过hp smart&nbsp; 、hp mfp scan 、windows 传真和扫描测试扫描功能是否正常，谢谢。</P> Wed, 10 Dec 2025 05:11:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-color-laser-mfp179-Fnw-da-yin-ji-sao-miao-gong-neng-shi-xiao/m-p/1371234#M313895 双鱼座鲨鱼 2025-12-10T05:11:12Z