https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372849#M314445 <P>电脑有什么问题？</P><P>哪里设置不对吧！&nbsp; &nbsp; &nbsp;不能就说电脑问题搪塞过去</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Dec 2025 03:39:42 GMT robincheng 2025-12-24T03:39:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372753#M314424 <H1>HP LaserJet 400 M401n&nbsp; &nbsp; 这个型号为什么没有历史记录， 就是何时打印过什么内容， 打印了几页， 大概这些记录!</H1> Tue, 23 Dec 2025 08:15:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372753#M314424 robincheng 2025-12-23T08:15:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372763#M314428 <P>您好</P> <P>HP LaserJet 400 M401n打印机没有以上功能。</P> <P>可通过安装打印机管理软件 web jet admin</P> <P><A href="https://support.hp.com/us-en/help/smartupd" target="_blank">https://support.hp.com/us-en/help/smartupd</A></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766479250948.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130040i23599B858C6D4CF1/image-size/large?v=v2&amp;px=999" role="button" title="_0-1766479250948.png" alt="_0-1766479250948.png" /></span></P> <P>可在报告--数据收集中查看 事件日志历史记录。</P> <P>&nbsp;</P> Tue, 23 Dec 2025 08:44:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372763#M314428 双鱼座鲨鱼 2025-12-23T08:44:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372799#M314433 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_0-1766536579756.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130049i2365868CA8FF6697/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_0-1766536579756.png" alt="robincheng_0-1766536579756.png" /></span></P><P>要开之 后， 是这样的！！</P><P><A href="https://support.hp.com/us-en/product/details/hp-web-jetadmin-software/27905" target="_blank" rel="noopener">Web Jetadmin</A>&nbsp; &nbsp;这个设定复杂吗？</P><P>我有看过说明文档， 除了安装服务器外， 客户端是不是每台也要安装软件？&nbsp; &nbsp; 还是说服务器端添加打印机IP， 就可以收集了？</P> Wed, 24 Dec 2025 00:39:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372799#M314433 robincheng 2025-12-24T00:39:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372805#M314434 <P>您好</P> <P>麻烦试试这个link:</P> <P><A href="https://pan.baidu.com/s/11q1ITxaC892T2ZHTvh-0qw?pwd=48c7" target="_blank">https://pan.baidu.com/s/11q1ITxaC892T2ZHTvh-0qw?pwd=48c7</A>&nbsp;</P> <P>网络中只需要在一台电脑上安装即可。</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 24 Dec 2025 01:14:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372805#M314434 双鱼座鲨鱼 2025-12-24T01:14:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372822#M314436 <P>我在一台WIN11设备上安装&nbsp; 服务器端&nbsp; &nbsp;OK了， 能收集一些数据， 比如设备利用率。</P><P>我看操作说明上， 要查看用户打印的历史数据， 要收集的数据名称： 用户的设备利用率</P><P>收集这个数据时， 提示错误：不支持的陷阱&nbsp; &nbsp; &nbsp;&nbsp;</P><P>不清楚是SNMP陷阱还是PII 问题？&nbsp; &nbsp; &nbsp;如果是SNMP陷阱， 麻烦告诉一下这个如何设置， 需要注意哪些细节？</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_0-1766539991834.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130054i7B808F3EFD3DD403/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_0-1766539991834.png" alt="robincheng_0-1766539991834.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_1-1766540062601.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130055i9DF96DF0E05E5064/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_1-1766540062601.png" alt="robincheng_1-1766540062601.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_2-1766540237726.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130056iAA05A21986E782B2/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_2-1766540237726.png" alt="robincheng_2-1766540237726.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_3-1766540255322.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130057i556168712A89F2EE/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_3-1766540255322.png" alt="robincheng_3-1766540255322.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Dec 2025 01:41:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372822#M314436 robincheng 2025-12-24T01:41:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372828#M314440 <P>您好</P> <P>请打印打印机配置页，发图片给我，谢谢。</P> <P>（设置--报告--配置页）</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>20210202</P> Wed, 24 Dec 2025 02:34:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372828#M314440 双鱼座鲨鱼 2025-12-24T02:34:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372839#M314443 <P>不清楚你需要哪些具体信息？</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_0-1766545514589.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130060i44B66B23E22CA3C3/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_0-1766545514589.png" alt="robincheng_0-1766545514589.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_1-1766545571412.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130061i7CBA2AA05A92667D/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_1-1766545571412.png" alt="robincheng_1-1766545571412.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="robincheng_2-1766545647258.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130062i4A79BC831C80C46C/image-size/medium?v=v2&amp;px=400" role="button" title="robincheng_2-1766545647258.png" alt="robincheng_2-1766545647258.png" /></span></P><P>&nbsp;</P> Wed, 24 Dec 2025 03:08:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372839#M314443 robincheng 2025-12-24T03:08:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372842#M314444 <P>您好</P> <P>感谢配合，目前已经排除打印机固件版本问题。</P> <P>建议更换其它电脑测试。</P> <P>&nbsp;</P> Wed, 24 Dec 2025 05:00:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372842#M314444 双鱼座鲨鱼 2025-12-24T05:00:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372849#M314445 <P>电脑有什么问题？</P><P>哪里设置不对吧！&nbsp; &nbsp; &nbsp;不能就说电脑问题搪塞过去</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Dec 2025 03:39:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372849#M314445 robincheng 2025-12-24T03:39:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372858#M314448 <P>您好</P> <P>第一步，确认打印机固件是否为最新：</P> <P>之前我做过记录，而且也与截图做了对比。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766551335062.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130067i635E5C6B95C8EB2C/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1766551335062.png" alt="_0-1766551335062.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1766551394608.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130068iE1E8BA45B5088B3B/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1766551394608.png" alt="_1-1766551394608.png" /></span></P> <P>第二步需要排除电脑问题，所以让您换其它电脑测试。</P> <P><SPAN>不存在半分含糊其词、敷衍应付的搪塞一说，每一个环节都是清清楚楚、坦坦荡荡的。</SPAN></P> <P><SPAN>如果想搪塞，第一次回复，可以直接告诉您这台机器本身不支持历史记录功能。</SPAN></P> <P><SPAN>而且，WJA对于pro的产品支持是有限的。</SPAN></P> <P><SPAN>如果换电脑问题依旧，有条件可以连接更高端的hp产品测试。</SPAN></P> <P>&nbsp;</P> Wed, 24 Dec 2025 04:58:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372858#M314448 双鱼座鲨鱼 2025-12-24T04:58:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372876#M314453 <P>事件日志记录都可以， 就是用户的设备利用率不能生成打印历史记录， 确认这个设备有这个功能吗？</P> Wed, 24 Dec 2025 07:50:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372876#M314453 robincheng 2025-12-24T07:50:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372883#M314457 <P>您好</P> <P>因为这台机器是2013年第320天开始使用，官方在2015年前后基本就停止销售，固件也停更到2021年。</P> <P>主要原因还是打印机年代久远，且与软件（WJA）存在代差，所以可能会存在一定的兼容性问题，从而导致部分功能受限。</P> <P>当然，有条件还是建议更换其它电脑测试。</P> <P>给您带来不便，敬请谅解。</P> Wed, 24 Dec 2025 08:12:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/li-shi-ji-lu/m-p/1372883#M314457 双鱼座鲨鱼 2025-12-24T08:12:20Z