https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372965#M314495 <P>打印质量诊断页显示问题，彩印有白线，执行清洁硒鼓/打印头选项显示设备忙<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" style="width: 788px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130090iDD4BD5197CDD4441/image-size/large?v=v2&amp;px=999" role="button" title="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" alt="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="f66b46356ac907a22902ffbea6cfc45e.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130091iCE8716174F706192/image-size/large?v=v2&amp;px=999" role="button" title="f66b46356ac907a22902ffbea6cfc45e.jpg" alt="f66b46356ac907a22902ffbea6cfc45e.jpg" /></span></P> Thu, 25 Dec 2025 05:24:00 GMT 洛阳365 2025-12-25T05:24:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372965#M314495 <P>打印质量诊断页显示问题，彩印有白线，执行清洁硒鼓/打印头选项显示设备忙<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" style="width: 788px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130090iDD4BD5197CDD4441/image-size/large?v=v2&amp;px=999" role="button" title="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" alt="7cea86b1cb4a2ef5650c6a3ba18f0cf9.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="f66b46356ac907a22902ffbea6cfc45e.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130091iCE8716174F706192/image-size/large?v=v2&amp;px=999" role="button" title="f66b46356ac907a22902ffbea6cfc45e.jpg" alt="f66b46356ac907a22902ffbea6cfc45e.jpg" /></span></P> Thu, 25 Dec 2025 05:24:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372965#M314495 洛阳365 2025-12-25T05:24:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372967#M314497 <P>您好</P> <P>请先关闭打印机。</P> <P>检查电脑上是否有未完成的打印任务，重启电脑。</P> <P>然后过20分钟，重新打开打印机，先测试复印是否正常。</P> <P>如果复印可以正常使用，请重新打开电脑上的hp 工具箱或hp smart，再重新测试清洁打印头，谢谢。</P> Thu, 25 Dec 2025 05:59:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372967#M314497 双鱼座鲨鱼 2025-12-25T05:59:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372972#M314500 <P>还是不管用<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="198490a363da383298ab455dbcb2e179.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130092i0650BC29800BCDD3/image-size/large?v=v2&amp;px=999" role="button" title="198490a363da383298ab455dbcb2e179.png" alt="198490a363da383298ab455dbcb2e179.png" /></span></P> Thu, 25 Dec 2025 06:21:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372972#M314500 洛阳365 2025-12-25T06:21:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372976#M314502 <P>您好</P> <P>请问复印功能是否可以正常使用？</P> <P>&nbsp;</P> Thu, 25 Dec 2025 06:40:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372976#M314502 双鱼座鲨鱼 2025-12-25T06:40:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372978#M314504 <P>彩印、黑白印都正常使用，我最大的困扰是彩印有白印，能用别的方式解决吗？</P> Thu, 25 Dec 2025 06:46:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372978#M314504 洛阳365 2025-12-25T06:46:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372983#M314505 <P>您好</P> <P>请在电脑上打开hp smart，点击：打印机设置--高级设置，即可进入打印机主页（如下图）</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766646357603.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130094i5375283C08397EC2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1766646357603.png" alt="_0-1766646357603.png" /></span></P> <P>请将打印机恢复默认值后，再重新测试，谢谢。</P> <P>&nbsp;</P> Thu, 25 Dec 2025 07:15:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372983#M314505 双鱼座鲨鱼 2025-12-25T07:15:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372987#M314507 <P>重置需要PIN码，我没有找到在哪里</P> Thu, 25 Dec 2025 07:25:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372987#M314507 洛阳365 2025-12-25T07:25:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372990#M314508 <P>您好</P> <P>请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766647866482.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130097i305808E21F394509/image-size/large?v=v2&amp;px=999" role="button" title="_0-1766647866482.png" alt="_0-1766647866482.png" /></span></P> <P>&nbsp;</P> Thu, 25 Dec 2025 07:33:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372990#M314508 双鱼座鲨鱼 2025-12-25T07:33:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372993#M314509 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="b33d0cbbdcebb5ee28f30a97dc18bcdc.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130098i82EB5BBD9048026B/image-size/large?v=v2&amp;px=999" role="button" title="b33d0cbbdcebb5ee28f30a97dc18bcdc.jpg" alt="b33d0cbbdcebb5ee28f30a97dc18bcdc.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="c0d99cbb6fe6559b41874747b22c7c66.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130099i1A7A2C28E1931879/image-size/large?v=v2&amp;px=999" role="button" title="c0d99cbb6fe6559b41874747b22c7c66.png" alt="c0d99cbb6fe6559b41874747b22c7c66.png" /></span></P> Thu, 25 Dec 2025 07:35:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1372993#M314509 洛阳365 2025-12-25T07:35:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373000#M314511 <P>您好</P> <P>pin码位置如下图：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766649446358.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130102iBF3F367A28BB6C41/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1766649446358.png" alt="_0-1766649446358.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 25 Dec 2025 07:57:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373000#M314511 双鱼座鲨鱼 2025-12-25T07:57:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373572#M314578 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="38a19643883d9185f93c1ad1cad5115f.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130474i6FBB54B9182F45EC/image-size/medium?v=v2&amp;px=400" role="button" title="38a19643883d9185f93c1ad1cad5115f.png" alt="38a19643883d9185f93c1ad1cad5115f.png" /></span></P><P>好在打印照片没有白线了，但是依旧无法执行清洗操作 </P><P> </P> Sat, 27 Dec 2025 16:39:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373572#M314578 洛阳365 2025-12-27T16:39:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373578#M314580 <P>您好</P> <P>请问，将打印机恢复出厂设置也不能解决这个问题，是吗？</P> <P>&nbsp;</P> Sun, 28 Dec 2025 00:37:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qing-jie-xi-gu-da-yin-tou-xuan-xiang-wu-fa-zhi-xing/m-p/1373578#M314580 双鱼座鲨鱼 2025-12-28T00:37:55Z