https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373735#M314637 <P>您好</P> <P>从问题描述来看，可能和扫描头有关。</P> <P>请尝试复位（full reset）打印机后，再重新测试双面复印，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767059719617.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130515iD970926094428B6D/image-size/large?v=v2&amp;px=999" role="button" title="_0-1767059719617.png" alt="_0-1767059719617.png" /></span></P> <P>&nbsp;</P> Tue, 30 Dec 2025 01:56:22 GMT 双鱼座鲨鱼 2025-12-30T01:56:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373685#M314621 <P>LaserJet Pro MFP 4104dw使用USB电缆直接连接电脑，选择单面扫描工作正常。当在扫描设置中选择任一模式双面扫描时均报错，删除了驱动软件、重新安装最新版本驱动软件并且给机器固件升级后，问题均未改变。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="选择USB连接方式" style="width: 402px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130496i91E840B0D9466E30/image-size/large?v=v2&amp;px=999" role="button" title="W1.jpg" alt="选择USB连接方式" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">选择USB连接方式</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="选择单面扫描工作正常" style="width: 553px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130497i0065B1743D034167/image-size/large?v=v2&amp;px=999" role="button" title="W2.jpg" alt="选择单面扫描工作正常" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">选择单面扫描工作正常</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="可以预料已扫描文档" style="width: 553px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130498iBE413F585AC98A37/image-size/large?v=v2&amp;px=999" role="button" title="W3.jpg" alt="可以预料已扫描文档" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">可以预料已扫描文档</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="当选择双面扫描时" style="width: 553px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130499i779C6DF81C952130/image-size/large?v=v2&amp;px=999" role="button" title="W4.jpg" alt="当选择双面扫描时" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">当选择双面扫描时</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="出现正在扫描框时，会出现2分钟的无反应时间，扫描头不动，电脑端没有反应" style="width: 553px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130500i594936A45B602688/image-size/large?v=v2&amp;px=999" role="button" title="W5.jpg" alt="出现正在扫描框时，会出现2分钟的无反应时间，扫描头不动，电脑端没有反应" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">出现正在扫描框时，会出现2分钟的无反应时间，扫描头不动，电脑端没有反应</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2分钟过后，扫描文档进入扫描器内一半，电脑端立即弹窗报错，扫描件停止在扫描器内部，再过1分钟时间文档慢慢排出。" style="width: 553px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130501i7E99150221A98A59/image-size/large?v=v2&amp;px=999" role="button" title="W6.jpg" alt="2分钟过后，扫描文档进入扫描器内一半，电脑端立即弹窗报错，扫描件停止在扫描器内部，再过1分钟时间文档慢慢排出。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">2分钟过后，扫描文档进入扫描器内一半，电脑端立即弹窗报错，扫描件停止在扫描器内部，再过1分钟时间文档慢慢排出。</span></span></P><P>双面扫描时，出现正在扫描框有2分钟无反应阶段，过后文档进入扫描器内一半立即停止，电脑上弹出报错框。</P> Mon, 29 Dec 2025 07:22:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373685#M314621 qh313 2025-12-29T07:22:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373690#M314622 <P>您好</P> <P>请按以下步骤排查问题</P> <P>1 请先确认双面复印是否正常。</P> <P>2 请确认通过 hp smart双面扫描是否正常</P> <P>3&nbsp; 请确认hp scan是否为最高版本。</P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ4201-4203/HPEasyStart-16.2.4-LJ4201-4203_56_1_1557_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ4201-4203/HPEasyStart-16.2.4-LJ4201-4203_56_1_1557_Webpack.exe</A>&nbsp;</P> <P>4 请确认打印机固件是否已经升至最新</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1766998929040.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130502i1734C0E568183683/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1766998929040.png" alt="_0-1766998929040.png" /></span></P> <P>谢谢</P> <P>&nbsp;</P> Mon, 29 Dec 2025 09:09:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373690#M314622 双鱼座鲨鱼 2025-12-29T09:09:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373729#M314635 <P>经过指导发现双面复印直接报错<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双面复印时，等待1分钟以上时间，整机无任何动作，后显示屏上直接报错" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130511i05F4E0AAEE91EB85/image-size/large?v=v2&amp;px=999" role="button" title="问3.jpg" alt="双面复印时，等待1分钟以上时间，整机无任何动作，后显示屏上直接报错" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">双面复印时，等待1分钟以上时间，整机无任何动作，后显示屏上直接报错</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="机器设置页打印出的信息，机器固件为HP官网提供的最新版固件" style="width: 566px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130512iD2C71619D0559D24/image-size/large?v=v2&amp;px=999" role="button" title="问1.jpg" alt="机器设置页打印出的信息，机器固件为HP官网提供的最新版固件" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">机器设置页打印出的信息，机器固件为HP官网提供的最新版固件</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP官网最新驱动程序界面截图" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130513iA351202A27C88F7B/image-size/large?v=v2&amp;px=999" role="button" title="问2.jpg" alt="HP官网最新驱动程序界面截图" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">HP官网最新驱动程序界面截图</span></span></P> Tue, 30 Dec 2025 01:27:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373729#M314635 qh313 2025-12-30T01:27:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373733#M314636 <P>你提供的固件版本号是彩色激光打印机4201-4203的固件号，本台激光一体机是黑白一体机4104dw。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这是HP官网发布的彩色激光机固件升级软件，与本机并不通用" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130514i8655CB1111042B9F/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="这是HP官网发布的彩色激光机固件升级软件，与本机并不通用" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这是HP官网发布的彩色激光机固件升级软件，与本机并不通用</span></span></P> Tue, 30 Dec 2025 01:55:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373733#M314636 qh313 2025-12-30T01:55:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373735#M314637 <P>您好</P> <P>从问题描述来看，可能和扫描头有关。</P> <P>请尝试复位（full reset）打印机后，再重新测试双面复印，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767059719617.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130515iD970926094428B6D/image-size/large?v=v2&amp;px=999" role="button" title="_0-1767059719617.png" alt="_0-1767059719617.png" /></span></P> <P>&nbsp;</P> Tue, 30 Dec 2025 01:56:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373735#M314637 双鱼座鲨鱼 2025-12-30T01:56:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373746#M314640 <P>通过重置操作问题依旧，双面复印依旧报错<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="机器无任何动作1分钟，后显示屏出现报错信息" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130517i666F62F47EAB5159/image-size/large?v=v2&amp;px=999" role="button" title="75fcb63d9e7f8bf3be53bacb3bd4718d.jpg" alt="机器无任何动作1分钟，后显示屏出现报错信息" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">机器无任何动作1分钟，后显示屏出现报错信息</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="报错信息出现2-3秒后，黑屏不到1秒，立即出现此画面" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130520i89E083097DEA4607/image-size/large?v=v2&amp;px=999" role="button" title="889c548655b2915d1ca20400fb692442.jpg" alt="报错信息出现2-3秒后，黑屏不到1秒，立即出现此画面" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">报错信息出现2-3秒后，黑屏不到1秒，立即出现此画面</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="紧跟其后，出现读条界面，跟机器启动画面一样，最后恢复正常界面，扫描文档慢慢从扫描器内排出" style="width: 544px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130521i52B3A4DAC0BAAA9B/image-size/large?v=v2&amp;px=999" role="button" title="312552090a6842e228c2572ff7c4f62b.jpg" alt="紧跟其后，出现读条界面，跟机器启动画面一样，最后恢复正常界面，扫描文档慢慢从扫描器内排出" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">紧跟其后，出现读条界面，跟机器启动画面一样，最后恢复正常界面，扫描文档慢慢从扫描器内排出</span></span></P> Tue, 30 Dec 2025 02:21:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373746#M314640 qh313 2025-12-30T02:21:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373760#M314643 <P>您好</P> <P>感谢配合。</P> <P>以上问题可能和机器的扫描头有关（硬件问题）。</P> <P>建议联系维修中心具体检测打印机，这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Tue, 30 Dec 2025 02:47:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/LaserJet-Pro-MFP-4104dw-yi-ti-ji-shuang-mian-sao-miao-gu-zhang-bao-cuo/m-p/1373760#M314643 双鱼座鲨鱼 2025-12-30T02:47:21Z