https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374639#M314914 <P>您好</P> <P>请帮忙确认复印时不进纸，打印机面板上显示什么？</P> <P>例如：卡纸，报代码...</P> <P>谢谢</P> Mon, 05 Jan 2026 12:41:46 GMT 双鱼座鲨鱼 2026-01-05T12:41:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374627#M314909 <P>在扫描或复印是，经常纸卡在输稿器里不动，按取消可以正常退出。有时候又可以正常使用，经常不能用。</P><P>卡在这个位置，按取消可以正常退出</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="dca3aeef1542d771bcbef033b25e80a1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130760i703FD3D3B92C56A2/image-size/large?v=v2&amp;px=999" role="button" title="dca3aeef1542d771bcbef033b25e80a1.png" alt="dca3aeef1542d771bcbef033b25e80a1.png" /></span></P><P>这个是什么问题？</P> Mon, 05 Jan 2026 10:32:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374627#M314909 huayco 2026-01-05T10:32:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374639#M314914 <P>您好</P> <P>请帮忙确认复印时不进纸，打印机面板上显示什么？</P> <P>例如：卡纸，报代码...</P> <P>谢谢</P> Mon, 05 Jan 2026 12:41:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374639#M314914 双鱼座鲨鱼 2026-01-05T12:41:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374647#M314917 <P>你好，</P><P>面板所示，如上图显示的状态，没有错误提示和代码，等待一段时间后，仍可以按取消退回扫描。</P><P>重新操作，有时候会正常复印或扫描</P> Tue, 06 Jan 2026 00:16:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374647#M314917 huayco 2026-01-06T00:16:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374667#M314921 <P>您好</P> <P>请登陆打印机主页，截图打印机事件日志并发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767664724909.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130771i58365737C499545F/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1767664724909.png" alt="_0-1767664724909.png" /></span></P> <P>&nbsp;</P> Tue, 06 Jan 2026 01:59:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374667#M314921 双鱼座鲨鱼 2026-01-06T01:59:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374721#M314934 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="db6620db53d5678c166b4e9e6ee26137.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130786iEDA9E5E91E4A5374/image-size/large?v=v2&amp;px=999" role="button" title="db6620db53d5678c166b4e9e6ee26137.jpg" alt="db6620db53d5678c166b4e9e6ee26137.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6be16752298fb8ba1d2e957c3e45867d.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130787iCA9811B8A7E6A0CE/image-size/large?v=v2&amp;px=999" role="button" title="6be16752298fb8ba1d2e957c3e45867d.jpg" alt="6be16752298fb8ba1d2e957c3e45867d.jpg" /></span></P> Tue, 06 Jan 2026 08:10:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374721#M314934 huayco 2026-01-06T08:10:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374725#M314935 <P>还有一个问题，不显示耗材的使用记录，耗材刚换几天，就显示耗材不足，没有打印多少<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="f6968e98308193b42039bc411bddc4e5.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130789i7150D872A821EAF5/image-size/large?v=v2&amp;px=999" role="button" title="f6968e98308193b42039bc411bddc4e5.jpg" alt="f6968e98308193b42039bc411bddc4e5.jpg" /></span></P> Tue, 06 Jan 2026 08:11:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374725#M314935 huayco 2026-01-06T08:11:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374731#M314937 <P>您好</P> <P>感谢配合，请问打印机耗材量充足时，是否存在以上问题？</P> <P>谢谢</P> Tue, 06 Jan 2026 08:31:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374731#M314937 双鱼座鲨鱼 2026-01-06T08:31:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374732#M314938 <P>问题一样，这个情况出现很久了</P> Tue, 06 Jan 2026 08:32:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374732#M314938 huayco 2026-01-06T08:32:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374735#M314939 <P>您好</P> <P>非常抱歉，从事件日志中没有找到与进纸器故障的相关代码。</P> <P>建议联系维修中心具体检测打印机，这是维修中心查询链接：<A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Tue, 06 Jan 2026 08:54:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374735#M314939 双鱼座鲨鱼 2026-01-06T08:54:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374738#M314941 <P>这个机器支持上门服务吗？</P><P>另外，耗材使用报告为什么不能显示完整，黑色硒鼓的日期显示也是错误的，这个应该是11月底安装的</P> Tue, 06 Jan 2026 08:58:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374738#M314941 huayco 2026-01-06T08:58:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374740#M314942 <P>您好</P> <P>打印机如果出现硬件问题，保修期内可以上门（手机报修热线:4006103888）</P> <P>麻烦取出硒鼓，拍照硒鼓标签，发图片给我。</P> <P>同时，换回之前的硒鼓，打印耗材状态页，发图片给我，谢谢。</P> Tue, 06 Jan 2026 09:08:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374740#M314942 双鱼座鲨鱼 2026-01-06T09:08:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374897#M314979 <P>不好意思，客户没有说清楚。</P><P>目前是确认，机器11月底装机，目前在用的耗材是随机耗材。</P><P>耗材状态表如下，目前还可以打印</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1111.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130828i19CE03A38A0F3126/image-size/large?v=v2&amp;px=999" role="button" title="1111.jpg" alt="1111.jpg" /></span></P> Wed, 07 Jan 2026 11:55:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374897#M314979 huayco 2026-01-07T11:55:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374900#M314981 <P>您好</P> <P>请确认打印机耗材量充足时是否仍存在以上问题。</P> <P>从图片来看，打印机没有相关输稿器报错信息。</P> <P>有条件建议更换耗材后重新测试。</P> <P>（因为报告上频繁出现耗材相关报错信息）</P> <P>排除耗材问题，建议联系维修中心具体检测打印机。</P> <P>&nbsp;</P> Wed, 07 Jan 2026 12:37:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu-HP-3388fdw-shu-gao-qi-wen-ti/m-p/1374900#M314981 双鱼座鲨鱼 2026-01-07T12:37:02Z