https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375152#M315065 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130914i67C295C8BDA82EA5/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>安装驱动时，提示网络安装失败</P> Fri, 09 Jan 2026 05:21:24 GMT 大唯 2026-01-09T05:21:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375084#M315037 <P><SPAN>能找出打印机，显示联机状态，但是一点这个打印机，就变成离线状态。反复多次都是这样，重启了电脑/打印机/路由器都不行</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767883740452.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130891i892CE875BCE5FFFF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1767883740452.png" alt="_0-1767883740452.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1767883773056.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130892i11AF303CE1449B65/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1767883773056.png" alt="_1-1767883773056.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 08 Jan 2026 14:49:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375084#M315037 大唯 2026-01-08T14:49:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375089#M315039 <P>您好</P> <P>请分别提供电脑和打印机的ip地址，子网掩码，网关，以便确认问题，谢谢。</P> <P>打印机（打印机面板--网络）</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130895i09A465EC711EE8C6/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P> </P> Fri, 09 Jan 2026 01:01:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375089#M315039 双鱼座鲨鱼 2026-01-09T01:01:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375134#M315058 <P>打印机 ip地址 192.168.1.3&nbsp; 子网掩码255.255.255.0&nbsp; 默认网关192.168.1.1</P><P>电脑&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767933758180.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130910iBBD67940AC7F8D8D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1767933758180.png" alt="_0-1767933758180.png" /></span></P><P>&nbsp;</P> Fri, 09 Jan 2026 04:42:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375134#M315058 大唯 2026-01-09T04:42:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375138#M315060 <P>您好</P> <P>感谢配合，目前来看，打印机和电脑在同一个网段。</P> <P>请删除电脑上已经安装的打印机驱动和软件，重启电脑，重新下载并安装打印机完整版驱动。</P> <P>然后再重新打开hp smart添加打印机测试，谢谢。</P> Fri, 09 Jan 2026 04:58:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375138#M315060 双鱼座鲨鱼 2026-01-09T04:58:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375144#M315061 <P>打印机驱动麻烦发我个下载链接</P> Fri, 09 Jan 2026 05:03:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375144#M315061 大唯 2026-01-09T05:03:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375145#M315062 <P>您好</P> <P><SPAN>以下是HP Deskjet Ink Advantage 3540 数码多功能一体打印机驱动下载链接：</SPAN></P> <P><A href="https://ftp.hp.com/pub/softlib/software12/COL48447/mp-117582-4/Full_Webpack-118-DJ3540_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software12/COL48447/mp-117582-4/Full_Webpack-118-DJ3540_Full_Webpack.exe</A></P> <P>如果您在下载及安装过程中遇到问题，请及时追问，谢谢。</P> <P>&nbsp;</P> Fri, 09 Jan 2026 05:06:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375145#M315062 双鱼座鲨鱼 2026-01-09T05:06:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375152#M315065 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130914i67C295C8BDA82EA5/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>安装驱动时，提示网络安装失败</P> Fri, 09 Jan 2026 05:21:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375152#M315065 大唯 2026-01-09T05:21:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375157#M315067 <P>您好</P> <P>请在打印机控制面板上 按无线按钮，选择无线设置。</P> <P>滚动查找并选择无线设置向导，然后按 OK。</P> <P>重新配置打印机无线后，再重新安装打印机完整版驱动测试，谢谢。</P> Fri, 09 Jan 2026 05:39:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375157#M315067 双鱼座鲨鱼 2026-01-09T05:39:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375160#M315068 <P>已按提示操作，依旧提示网络安装失败</P> Fri, 09 Jan 2026 05:51:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375160#M315068 大唯 2026-01-09T05:51:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375176#M315074 <P>您好</P> <P>请问打印机重新配置无线后，ip地址有没有发生变化？</P> <P>麻烦打印网络配置页，发图片给我，以便确认问题，谢谢。</P> Fri, 09 Jan 2026 07:48:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/shi-yongHP-Smart-neng-gou-jian-suo-dao-da-yin-ji-dan-lian-jie-bu-shang/m-p/1375176#M315074 双鱼座鲨鱼 2026-01-09T07:48:02Z