https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375374#M315142 <P>您好</P> <P>请分别提供打印机，能打印的电脑，不能打印的电脑的ip地址，子网掩码，网关，以便确认问题。</P> <P>打印机：</P> <P>设置--报告--网络摘要。</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130977i38BBD750469BB15E/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P> </P> Mon, 12 Jan 2026 05:24:57 GMT 双鱼座鲨鱼 2026-01-12T05:24:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374956#M314998 <P>使用无线网络连接打印机，无法正常打印。开始打印文件后，在任务队列中可看到打印任务自动变成已删除状态。</P><P>尝试过重新安装驱动程序，重新安装HP Smart均没有用。<A href="https://ftp.hp.com/pub/softlib/software13/printers/COL71135/Basic_Webpack_x64-44.11.2779-LJM129-M134_UWWL_4_1_Basicx64_Webpack.exe" target="_self">驱动程序</A>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="ScreenShot_2026-01-08_112053_529.png" style="width: 199px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130840i875AB4670EDA89E6/image-size/small?v=v2&amp;px=200" role="button" title="ScreenShot_2026-01-08_112053_529.png" alt="ScreenShot_2026-01-08_112053_529.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="ScreenShot_2026-01-08_112129_520.png" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130841i6181B6FC65149F25/image-size/small?v=v2&amp;px=200" role="button" title="ScreenShot_2026-01-08_112129_520.png" alt="ScreenShot_2026-01-08_112129_520.png" /></span></P> Thu, 08 Jan 2026 03:22:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374956#M314998 灼灼 2026-01-08T03:22:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374958#M315000 <P>您好</P> <P>请帮忙确认网络中的其它电脑打印是否正常。</P> <P>同时，请在打印机就绪时，打印打印机的网络配置页，方法：打印机面板--设置--报告--网络摘要。</P> <P>然后拍照发图片给我，以便确认问题，谢谢。</P> Thu, 08 Jan 2026 03:27:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374958#M315000 双鱼座鲨鱼 2026-01-08T03:27:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374965#M315002 <P>你好，是办公室的电脑，其他同事可以正常打印，包括我之前另一台电脑也可以打印。</P><P>这是我访问网页获取的网络摘要。<span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="wechat_longscreenshot_2026-01-08_120849_219.png" style="width: 87px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130844i6541B99ED99DE071/image-size/small?v=v2&amp;px=200" role="button" title="wechat_longscreenshot_2026-01-08_120849_219.png" alt="wechat_longscreenshot_2026-01-08_120849_219.png" /></span></P> Thu, 08 Jan 2026 04:09:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374965#M315002 灼灼 2026-01-08T04:09:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374973#M315007 <P>您好</P> <P>&nbsp;如下图：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1767851009179.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130848iA3BA44D8C864EF22/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1767851009179.png" alt="_0-1767851009179.png" /></span></P> <P>点击：添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P> <P>打印机应用到standard tcp/ip端口后，重新测试打印，谢谢。</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 08 Jan 2026 05:45:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374973#M315007 双鱼座鲨鱼 2026-01-08T05:45:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374975#M315008 <P>按照上述配置后打印任务仍然会被删除。<span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="ScreenShot_2026-01-08_134913_538.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130849i3F35F375A0CFAA1C/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2026-01-08_134913_538.png" alt="ScreenShot_2026-01-08_134913_538.png" /></span></P> Thu, 08 Jan 2026 05:51:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1374975#M315008 灼灼 2026-01-08T05:51:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375012#M315019 <P>您好</P> <P>请下载并解压<SPAN>HP LaserJet Pro M126 MFP一体机驱动）（不要双击运行）</SPAN></P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15311.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15311.exe</A>&nbsp;</P> <P>然后手动添加<SPAN>HP LaserJet Pro M126 MFP&nbsp;驱动。</SPAN></P> <P><SPAN>手动添加打印机方法：</SPAN></P> <P><SPAN>电脑的控制面板——设备和打印机——添加打印机——我需要的打印机不在列表中——通过手动——使用以下端口——选择上图端口 ——从磁盘安装——浏览到打印机驱动文件夹选.inf后缀文件——打开，确定——下一步直到完成。</SPAN></P> <P><SPAN>然后通用HP LaserJet Pro M126 MFP测试打印，谢谢。</SPAN></P> Thu, 08 Jan 2026 07:57:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375012#M315019 双鱼座鲨鱼 2026-01-08T07:57:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375029#M315025 <P>按照上述方式手动安装驱动后打印任务仍然会被自动删除。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="ScreenShot_2026-01-08_164928_943.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130866iEDA12622FA6AB0C2/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2026-01-08_164928_943.png" alt="ScreenShot_2026-01-08_164928_943.png" /></span></P> Thu, 08 Jan 2026 08:50:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375029#M315025 灼灼 2026-01-08T08:50:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375030#M315026 <P>您好</P> <P><SPAN>如果电脑上只安装了一台打印机，请打开电脑的</SPAN>C:\Windows\System32\spool\drivers\x64\3<SPAN>，删除</SPAN>3<SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</SPAN></P> <P><SPAN>如果问题依旧，请清空电脑上的临时文件夹（</SPAN>temp<SPAN>），关闭</SPAN>/<SPAN>卸载电脑上的防御软件（例如：</SPAN>360<SPAN>软件），再重新安装打印机完整版驱动测试。</SPAN></P> <P><SPAN>谢谢</SPAN></P> Thu, 08 Jan 2026 09:11:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375030#M315026 双鱼座鲨鱼 2026-01-08T09:11:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375342#M315133 <P>尝试删除3文件夹和清空临时文件夹后重新安装完整版驱动测试，依然会自动删除打印任务。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ScreenShot_2026-01-12_091209_619.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130968i89ECAFEC44919C05/image-size/large?v=v2&amp;px=999" role="button" title="ScreenShot_2026-01-12_091209_619.png" alt="ScreenShot_2026-01-12_091209_619.png" /></span></P> Mon, 12 Jan 2026 01:15:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375342#M315133 灼灼 2026-01-12T01:15:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375374#M315142 <P>您好</P> <P>请分别提供打印机，能打印的电脑，不能打印的电脑的ip地址，子网掩码，网关，以便确认问题。</P> <P>打印机：</P> <P>设置--报告--网络摘要。</P> <P>电脑：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="查询电脑IP地址方法.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130977i38BBD750469BB15E/image-size/large?v=v2&amp;px=999" role="button" title="查询电脑IP地址方法.jpg" alt="查询电脑IP地址方法.jpg" /></span></P> <P> </P> Mon, 12 Jan 2026 05:24:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375374#M315142 双鱼座鲨鱼 2026-01-12T05:24:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375382#M315145 <P>打印机：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="wechat_longscreenshot_2026-01-08_120849_219.png" style="width: 349px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130979iD5E73FDF184D9CDC/image-size/large?v=v2&amp;px=999" role="button" title="wechat_longscreenshot_2026-01-08_120849_219.png" alt="wechat_longscreenshot_2026-01-08_120849_219.png" /></span></P><P>可以打印的电脑：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130981i9B89A4E9D0E1F276/image-size/medium?v=v2&amp;px=400" role="button" title="5.png" alt="5.png" /></span></P><P>我的电脑：<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1768196569697.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/130982iB083DFC1EAEED997/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1768196569697.png" alt="_0-1768196569697.png" /></span></P><P>我的电脑可以直接ping通10.23.32.7且可以看到打印机的配置信息页面。</P><P>&nbsp;</P> Mon, 12 Jan 2026 05:43:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375382#M315145 灼灼 2026-01-12T05:43:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375392#M315149 <P>您好</P> <P>感谢配合。</P> <P>请将不能打印的电脑ip地址前三组改成和能打印的电脑一致，最后一位不同。</P> <P>子网掩码和网关改成和能打印的电脑完全一致后，再重新测试打印，谢谢。</P> Mon, 12 Jan 2026 06:12:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375392#M315149 双鱼座鲨鱼 2026-01-12T06:12:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375601#M315223 <P>接入内网需要使用专门的认证软件，不允许手动设置ip。</P> Wed, 14 Jan 2026 00:58:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375601#M315223 灼灼 2026-01-14T00:58:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375642#M315240 <P>您好</P> <P>目前来看，能打印的电脑和打印机在同一个网段。</P> <P>不能打印的电脑和打印机在不同的网段，所以导致打印机和电脑无法正常通讯。</P> <P>&nbsp;</P> Wed, 14 Jan 2026 05:39:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1375642#M315240 双鱼座鲨鱼 2026-01-14T05:39:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1378128#M315952 <P>[更新]使用其他笔记本连接打印机，IP同样不在一个网段，可以打印。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1770702040420_d.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131956i67804C2A43AD960E/image-size/large?v=v2&amp;px=999" role="button" title="1770702040420_d.png" alt="1770702040420_d.png" /></span></P> Tue, 10 Feb 2026 05:46:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1378128#M315952 灼灼 2026-02-10T05:46:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1378129#M315953 <P>您好</P> <P>可以尝试在打印机驱动--端口中手动添加standard tcp/ip类型端口后，重新测试打印。</P> <P>但如果打印机和电脑不在同一网段，不能确保每次都可以正常打印。</P> <P>&nbsp;</P> Tue, 10 Feb 2026 05:50:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MFP-M132snw-da-yin-ji-da-yin-shi-bai-ren-wu-zi-dong-bian-cheng-yi-shan-chu/m-p/1378129#M315953 双鱼座鲨鱼 2026-02-10T05:50:35Z