https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376502#M315545 <P>您好</P> <P>感谢配合。</P> <P>请在手机端 安装mopria print。</P> <P>然后通过mopria print尝试添加打印机并测试打印，谢谢。</P> <P>&nbsp;</P> Fri, 23 Jan 2026 01:12:21 GMT 双鱼座鲨鱼 2026-01-23T01:12:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376102#M315408 <P>打印机直接连网线安装，手机（华为鸿蒙OS，OPPO K12），平板（华为matepad），电脑打印即时可打印，手机和平板打印的时候总是点完打印没反应，用WiFi直连也一样，每次只能用微信小程序打印，时间长，还间歇性失败，手机端装过HP Smart和HP打印插件，也装了WPS插件和office插件了。</P> Mon, 19 Jan 2026 07:46:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376102#M315408 大盛 2026-01-19T07:46:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376103#M315409 <P>您好</P> <P>建议删除移动设备上已经安装的hp smart。</P> <P>重启设备，重新下载并安装hp app。</P> <P>然后再通过hp app连接打印机，测试打印。</P> <P>以上操作过程中遇到问题，请及时追问，谢谢。</P> Mon, 19 Jan 2026 07:49:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376103#M315409 双鱼座鲨鱼 2026-01-19T07:49:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376215#M315445 <P>卸载了HP Smart后重新安装了HP App，故障依旧</P> Tue, 20 Jan 2026 05:29:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376215#M315445 大盛 2026-01-20T05:29:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376219#M315446 <P>您好！<BR />为了更精准地帮您定位并解决打印机的相关故障，麻烦您提供一下此前操作过程的清晰截图，建议包含关键操作步骤的界面、出现的报错提示等核心内容，以便我们直观排查问题根源。<BR />同时，若条件允许，烦请您通过电脑端或其他安卓设备重新进行完整测试，这类设备与打印机的兼容性相对更稳定，能更准确地反映设备的实际运行状况。<BR />感谢您的配合与耐心，期待您的反馈！</P> Tue, 20 Jan 2026 05:41:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376219#M315446 双鱼座鲨鱼 2026-01-20T05:41:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376413#M315512 <P>没有报错，就是在手机或者平板上点击HP APP里的打印后，“打印”按钮变成“重新打印”，其他无任何反应，电脑打印始终正常，打印机是通过有线网络连接的，手机或平板的HP App能找到打印机并添加成功，能显示耗材余量，但是就是打印无反应</P> Thu, 22 Jan 2026 04:02:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376413#M315512 大盛 2026-01-22T04:02:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376419#M315515 <P>您好</P> <P>请参考以下方法，打印信息页及配置报告，发图片给我，以便确认问题，谢谢。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1769057579307.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131290i3E74E1F7CC063836/image-size/large?v=v2&amp;px=999" role="button" title="_0-1769057579307.png" alt="_0-1769057579307.png" /></span></P> <P>&nbsp;</P> Thu, 22 Jan 2026 04:54:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376419#M315515 双鱼座鲨鱼 2026-01-22T04:54:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376476#M315539 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5b61386173fbc482db1bc80127bb3354.png" style="width: 300px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131310i7DEFEDB4EC65A9A7/image-size/medium?v=v2&amp;px=400" role="button" title="5b61386173fbc482db1bc80127bb3354.png" alt="5b61386173fbc482db1bc80127bb3354.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3736a266a08a2be71b593cb8ed022255.png" style="width: 300px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131311i706694091BC4EB86/image-size/medium?v=v2&amp;px=400" role="button" title="3736a266a08a2be71b593cb8ed022255.png" alt="3736a266a08a2be71b593cb8ed022255.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d3ad612f734e8ada05ca5ab2b5e00dd2.png" style="width: 300px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131312iAAC14B17E43FB5E1/image-size/medium?v=v2&amp;px=400" role="button" title="d3ad612f734e8ada05ca5ab2b5e00dd2.png" alt="d3ad612f734e8ada05ca5ab2b5e00dd2.png" /></span></P> Thu, 22 Jan 2026 13:02:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376476#M315539 大盛 2026-01-22T13:02:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376502#M315545 <P>您好</P> <P>感谢配合。</P> <P>请在手机端 安装mopria print。</P> <P>然后通过mopria print尝试添加打印机并测试打印，谢谢。</P> <P>&nbsp;</P> Fri, 23 Jan 2026 01:12:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376502#M315545 双鱼座鲨鱼 2026-01-23T01:12:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376503#M315546 <P>这个打印机在设置IPv4的时候，选择手动只能设置IP，子网掩码，网关，但是不能设置DNS，导致很多功能受碍，尤其是小程序打印，怎么解决</P> Fri, 23 Jan 2026 01:34:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376503#M315546 大盛 2026-01-23T01:34:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376526#M315556 <P>您好</P> <P>请参考：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1769146574471.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/131316i391D23690ADC68C0/image-size/large?v=v2&amp;px=999" role="button" title="_0-1769146574471.png" alt="_0-1769146574471.png" /></span></P> <P>&nbsp;</P> Fri, 23 Jan 2026 05:36:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hui-pu232DW-shou-ji-da-yin-zong-shi-shi-bai/m-p/1376526#M315556 双鱼座鲨鱼 2026-01-23T05:36:24Z