https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352521#M10499 <P>hardware问题</P> Tue, 15 Jul 2025 09:13:22 GMT y2kim 2025-07-15T09:13:22Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352420#M10492 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="69f5c49c-49fb-4fd0-9f5e-e80307eb81dc.png" style="width: 572px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124366iCF08D427D5C0A90A/image-size/large?v=v2&amp;px=999" role="button" title="69f5c49c-49fb-4fd0-9f5e-e80307eb81dc.png" alt="69f5c49c-49fb-4fd0-9f5e-e80307eb81dc.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="此型號的驅動程式沒有相關相機或攝影機" style="width: 608px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124367iE50E3C7F26D9CB32/image-size/large?v=v2&amp;px=999" role="button" title="49eefa71-9f9d-40f6-b864-f46cbf5aa931.png" alt="此型號的驅動程式沒有相關相機或攝影機" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">此型號的驅動程式沒有相關相機或攝影機</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="螢幕擷取畫面 2025-07-14 192608.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/124368i4FB543ACD9F56F6B/image-size/large?v=v2&amp;px=999" role="button" title="螢幕擷取畫面 2025-07-14 192608.png" alt="螢幕擷取畫面 2025-07-14 192608.png" /></span></P> Mon, 14 Jul 2025 12:41:26 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352420#M10492 薯條好吃 2025-07-14T12:41:26Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352422#M10493 <P>将装置解除安装，重新启动，再检查装置管理员camera状态</P> Mon, 14 Jul 2025 12:57:20 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352422#M10493 y2kim 2025-07-14T12:57:20Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352518#M10498 <P>@Y2kim 謝謝，可是我解除安裝後，重新啟動，它沒有自行下載驅動程式，我在裝置管理員裡面找不到相關camera狀態。</P> Tue, 15 Jul 2025 08:59:38 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352518#M10498 薯條好吃 2025-07-15T08:59:38Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352521#M10499 <P>hardware问题</P> Tue, 15 Jul 2025 09:13:22 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352521#M10499 y2kim 2025-07-15T09:13:22Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352586#M10500 <P>@y2kim 謝謝，所以意思是只能送原廠修復嗎？</P> Wed, 16 Jul 2025 02:47:09 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352586#M10500 薯條好吃 2025-07-16T02:47:09Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352756#M10501 <P>试试用UFEI Diagnositc检查确认，有些机型可以在UEFI中可以测试camera</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入白色背景画面HP PC Hardware Diagnostics UEFI。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">开机按F2进入的如果不是白色背景，要重新下载安装UEFI诊断工具。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;" lang="en-US"><A href="https://ftp.hp.com/pub/softpaq/sp156501-157000/sp156855.exe" target="_blank">https://ftp.hp.com/pub/softpaq/sp156501-157000/sp156855.exe</A></P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">没有操作系统，用其他电脑下载运行工具，制作安装到USB，安装过程有选择的选项。故障机接USB开机按F2。</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">白色背景菜单中选择组件，看看具体项目</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">&nbsp;</P> <P style="margin: 0in; font-family: 'HP Simplified Hans Light'; font-size: 11.0pt;">确认无法识别就是要拆机检查</P> Wed, 16 Jul 2025 17:35:08 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/xiang-ji-zen-me-yang-dou-wu-fa-da-kai-shi-le-hen-duo-fang-fa-dou-bu-xing/m-p/1352756#M10501 y2kim 2025-07-16T17:35:08Z