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系统更新后黑屏

kl6261 — Fri, 15 Sep 2017 02:37:18 GMT

I bought a 13" HP Spectre X360 on Sep 3, 2017, the Notebook was working fine until Sep 13, 2017,

the system installed updates automatically at the background, then asked me to reboot the system.

After the reboot, the screen was black with cursor. I had to restore the system to the point before

the update installed so that I could use the Notebook again. However, the system keeps on doing the update

every day and the black screen problem repeats again, this is very annoying. I called Microsoft hotline

and they did a remote diagnostics to my Notebook and said this was HP problem and told me to

contact HP for support. Microsoft helped me to disable the auto update tempoarily and asks me to wait for

HP's fix.

y2kim — Fri, 15 Sep 2017 02:30:41 GMT

press ctrl+shift+esc open task manager

file-run new task

type

services.msc

find service named "App Readiness", right click and stop

kl6261 — Fri, 15 Sep 2017 12:28:22 GMT

Thanks for your reply.

If I disable the "App Readiness", will this affect the installation of the Windows update?

xpandola — Fri, 15 Sep 2017 12:33:00 GMT

復原後☞再update返2017/9/15 KB4038788就可以解決

fiverainbow55 — Thu, 21 Sep 2017 02:24:29 GMT

you could follow below step to fix black screen issue.

Step 1:

1. Boot the system, observe black screen with mouse cursor

2. Press CRTL+ ALT+ DEL, launch Task Manager

3. Go to "Service" tab, right click on "AppReadiness" then click "Stop"

Step 2:

1. Download the SoftPaq to your system using the link below. ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

kl6261 — Thu, 21 Sep 2017 13:37:17 GMT

It works, thanks a lot!