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Printer cannot recognise ink cartridge

oldodd — Sun, 16 Feb 2020 14:38:59 GMT

Using HP printers over 10 yrs. Current model Officejet 4630. Recently replaced black ink 61XL (Mayasia product) but printer said it's not compatible. Would it be fake product, or the printer's fault? I am a senior of 80+

Can you help me?

Thanks

回复： Printer cannot recognise ink cartridge

Tsingddi — Wed, 19 Feb 2020 04:49:15 GMT

yes sir， the supply of some printer maybe have different models in different regions, so HP recommended that you should purchase through the local supply store.

Re: 回复： Printer cannot recognise ink cartridge

双鱼座鲨鱼 — Wed, 19 Feb 2020 07:35:39 GMT

Hello

you need to by it from local supply store.

回复： Printer cannot recognise ink cartridge

Hi_Gloria — Wed, 19 Feb 2020 07:41:40 GMT

Hi.

First of all, you need to make sure where you purchased your printer.

And also refer to the image below.

https://support.hp.com/us-en/document/c01766411