https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125623#M7755 <P>本人上星期購買了HP原裝墨匣61XL黑色，安裝到ENVY 4500打印機後，打印機立即自動打印出調較頁(電腦畫面即時顯示打印機經已安裝了原裝墨匣的訊息)，當時一切正常，調較頁內有齊彩色跟黑色的圖案和線條，而我亦即時列印了一頁黑白的文件，亦都一切正常。但是一日後我打算再列印文件，打印機顯示「必須更換下列墨水匣」之訊息。本人經已試過清潔墨匣的電路接點、關機開機、拆除墨匣重新安裝等等方法，「必須更換下列墨水匣」之訊息始終不能消除。但是我發現原裝HP墨匣是有保固的，我的墨匣的保固日期為2023年，我有以下問題：</P><P>1) 是否我的墨匣真的壞了？為什麼剛裝上打印機時一切正常，一日後就立即壞掉，是否HP的質量就是如此？我一向是支持購買原裝墨匣的，雖然價錢不便宜，但質量理應有保證。若HP的墨匣的質量是跟一般非原裝墨匣差不多，那我又為什麼花那麼多錢去買原裝HP墨匣呢？</P><P>2) 我的墨匣是於保固期內的，是否可以跟香港HP更換新的一個墨匣呢？手續又是如何？</P><P><IMG 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border="0" /></P><P>期待HP的回覆。</P> Wed, 03 Nov 2021 18:02:22 GMT Put9213052 2021-11-03T18:02:22Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125623#M7755 <P>本人上星期購買了HP原裝墨匣61XL黑色，安裝到ENVY 4500打印機後，打印機立即自動打印出調較頁(電腦畫面即時顯示打印機經已安裝了原裝墨匣的訊息)，當時一切正常，調較頁內有齊彩色跟黑色的圖案和線條，而我亦即時列印了一頁黑白的文件，亦都一切正常。但是一日後我打算再列印文件，打印機顯示「必須更換下列墨水匣」之訊息。本人經已試過清潔墨匣的電路接點、關機開機、拆除墨匣重新安裝等等方法，「必須更換下列墨水匣」之訊息始終不能消除。但是我發現原裝HP墨匣是有保固的，我的墨匣的保固日期為2023年，我有以下問題：</P><P>1) 是否我的墨匣真的壞了？為什麼剛裝上打印機時一切正常，一日後就立即壞掉，是否HP的質量就是如此？我一向是支持購買原裝墨匣的，雖然價錢不便宜，但質量理應有保證。若HP的墨匣的質量是跟一般非原裝墨匣差不多，那我又為什麼花那麼多錢去買原裝HP墨匣呢？</P><P>2) 我的墨匣是於保固期內的，是否可以跟香港HP更換新的一個墨匣呢？手續又是如何？</P><P><IMG 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border="0" /></P><P>期待HP的回覆。</P> Wed, 03 Nov 2021 18:02:22 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125623#M7755 Put9213052 2021-11-03T18:02:22Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125696#M7756 <P>您好</P><P>從提示來看，墨水匣有問題</P><P>墨水匣出現問題，建議聯系購買的商家.耗材都是由購買的商家來負責.</P> Thu, 04 Nov 2021 03:39:57 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125696#M7756 双鱼座鲨鱼 2021-11-04T03:39:57Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125756#M7758 <P>謝謝你！那看來購買原裝HP墨匣不是敝公司所宣稱的那麼有保障...我會買代墨來試試看，至少損失沒有那麼嚴重。</P> Thu, 04 Nov 2021 09:43:57 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/mo-shui-xia-wen-ti/m-p/1125756#M7758 Put9213052 2021-11-04T09:43:57Z