https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156674#M8208 <P>你好，已按指示重置出廠設置，但問題依然存在，仍有黑邊，及底部掃描不到（即整個掃描向上shift了黑邊的寬度）。可以幫再看看怎麼解決嗎？謝謝！</P> Tue, 12 Apr 2022 06:55:55 GMT bekhm 2022-04-12T06:55:55Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156608#M8206 <P>打印機使用2年，最近發現掃描或複印時會在頂部出現一片黑色條狀，如下圖，黑色部分本應為空白。</P><P>打印功能正常，請問怎麼解決？謝謝！</P><P>&nbsp;</P><P>，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5FAB48D9-7A7D-405B-B77C-5C207F183EC5.jpeg" style="width: 563px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72132iD710363610F05D63/image-size/large?v=v2&amp;px=999" role="button" title="5FAB48D9-7A7D-405B-B77C-5C207F183EC5.jpeg" alt="5FAB48D9-7A7D-405B-B77C-5C207F183EC5.jpeg" /></span></P> Tue, 12 Apr 2022 02:51:44 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156608#M8206 bekhm 2022-04-12T02:51:44Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156641#M8207 <P>您好</P><P>建議您登錄打印機ews後，按下圖方法，復位打印機，然後重新測試，謝謝。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1649740889848.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/72137i540EC3947A31B840/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1649740889848.png" alt="_0-1649740889848.png" /></span></P><P>&nbsp;</P> Tue, 12 Apr 2022 05:22:37 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156641#M8207 双鱼座鲨鱼 2022-04-12T05:22:37Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156674#M8208 <P>你好，已按指示重置出廠設置，但問題依然存在，仍有黑邊，及底部掃描不到（即整個掃描向上shift了黑邊的寬度）。可以幫再看看怎麼解決嗎？謝謝！</P> Tue, 12 Apr 2022 06:55:55 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156674#M8208 bekhm 2022-04-12T06:55:55Z https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156808#M8211 <P>您好</P><P>非常抱歉，如果復位無效，可能和打印機硬件有關，建議維修。</P><P>給您帶來不便，敬請諒解。</P> Wed, 13 Apr 2022 01:56:11 GMT https://h30471.www3.hp.com/t5/fan-ti-zhong-wen-zhuan-qu/da-yin-ji-sao-miao-shi-yi-bian-chu-xian-hei-xian-zen-me-jie-jue/m-p/1156808#M8211 双鱼座鲨鱼 2022-04-13T01:56:11Z