该主题

HP Reverb G2 device with Windows 11 not support latest AMD processor yet

馬克 — Mon, 03 Jul 2023 10:03:57 GMT

System couldn't start Windows Mixed Reality with Error code:14-2 after install Windows Mixed Reality Portal.

But we can get ready result by Steam VR performance test.

We already check with AMD side that them mention need HP side to add support list/whitelist for AMD processor.

What we use is Amd Phoenix platform(R7/R9 pro) with Nvidia RTX A1000/RTX2000 hybrid GPU.

Please help to check if HP have plan to update support list/whitelist for AMD latest processor?

Couldn't start Windows Mixed Reality screenshotSteamVR_Performance test result-Ready

y2kim — Tue, 04 Jul 2023 01:59:14 GMT

to open a formal case

馬克 — Wed, 05 Jul 2023 02:59:33 GMT

Thanks for update to become formal case.

Any update for add latest AMD processor in support list?

y2kim — Mon, 10 Jul 2023 05:39:25 GMT

@馬克已写:

Thanks for update to become formal case.

Any update for add latest AMD processor in support list?

if an official support case created, ask HP support representative then.

馬克 — Wed, 12 Jul 2023 08:57:52 GMT

Would you please help to confirm whether official support case created or not?

Can you help to provide HP support representative email or phone for Taiwan side?

Thank you for your support!

y2kim — Wed, 12 Jul 2023 09:04:38 GMT