envy14电池在户外被冻过，显示0%无法充电，硬件检测故障码GLKUHR-7N691N-XD7V6K-C0D103

[dududu2017]

envy14电池在户外被冻过，显示0%无法充电，硬件检测故障码GLKUHR-7N691N-XD7V6K-C0D103，测试日志：

HP PC Hardware Diagnostics Windows Application

CeementBatteryCheckResult: 13 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: BAD_CELL Primary_DesignCapacity: 3553mAh Primary_FullChargeCapacity: 3553mAh Primary_RemainingCapacity: 0mAh Primary_MaxError: 1 Primary_CycleCount: 75 Primary_Voltage: 8911mV Primary_Current: 0mA Primary_DesignVoltage: 11400mV Primary_Status: 19152 Primary_CellVoltage1: 2519mV Primary_CellVoltage2: 2844mV Primary_CellVoltage3: 3551mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 00876 02/03/2014 Primary_ManufacturerName: 33-42 Primary_BatteryCTNumber: 6DHSBN3RY7H01T Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 100 Primary_TempAlarm: False Primary_DeepDischarge: True Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 1000 CeementBatteryCheckResult: 13 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True Primary_TestresultString: BAD_CELL Primary_DesignCapacity: 3553mAh Primary_FullChargeCapacity: 3553mAh Primary_RemainingCapacity: 0mAh Primary_MaxError: 1 Primary_CycleCount: 75 Primary_Voltage: 8913mV Primary_Current: 0mA Primary_DesignVoltage: 11400mV Primary_Status: 19152 Primary_CellVoltage1: 2517mV Primary_CellVoltage2: 2843mV Primary_CellVoltage3: 3551mV Primary_CellVoltage4: 0mV Primary_SerialNumber: 00876 02/03/2014 Primary_ManufacturerName: 33-42 Primary_BatteryCTNumber: 6DHSBN3RY7H01T Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 100 Primary_TempAlarm: False Primary_DeepDischarge: True Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 1000

[dududu2017]

请帮忙看看，还有救吗？有激活办法吗，还是只能换电池了……

[AliaW]

买了多久，送维修站检测一下看看

[托卢]

是电池的报错，如果还在保，去售后换电池吧。

Test Date 2018/02/23

Failure Code 601

601的报错一般是指电池的充电容量不足设计容量的25%。